Wearynew

Dear Ken, We sincerely apologize for the disappointing experience with your shirt order. We fully understand your frustration regarding the return requirement for a full refund and the inconvenience this brings. We appreciate you accepting the partial refund as a resolution. Your feedback is really important for us to improve our product quality and advertising presentation. Please do not hesitate to contact us if you have any further concerns. Wearynew Trustpilot Team [email protected]

Hi, If you placed an order on our website, you will receive an email with tracking information once your package is shipped. If you did not receive it, please kindly check your spam folder. We are unable to locate your order and verify the details. Kindly fill out the "Request information" form and provide your order details so we can update you promptly. Thank you for your cooperation. Wearynew Trustpilot Team [email protected]

Dear Sandra, We are truly sorry that the items you received failing to match the photos and description on our site. Upon checking our email records, we notice our customer service team has not yet sent you a return address. Please do not assume any return address on your own. Our customer complaint team has sent a follow-up email for your order, aiming to work out a satisfactory solution for you. Kindly check your email and reply to us should you have any other concerns as well. Best regards, Update reply: Just as we mentioned in our previous reply, our customer service team has not yet provided the return address. Please refer to the email from our customer service team for the details. Wearynew Trustpilot Team [email protected]

Dear Michael Mariani, First of all, our customer service team always responds to emails within 24 hours and will never disregard any emails. Secondly, after searching through all our order records based on your description, we could not locate any matching order. Please kindly verify if you placed your purchase on our official website. ‑ If you did order from us, please complete the "Request information" form, which will help us find your order. ‑ If your order was placed on another website, we would appreciate it if you could post your review on the relevant business. Thank you for your cooperation. Update reply: We would like to restate that we never ignore any customer emails. We could not locate any order matching your description in our system. Besides, you mentioned us(Wearynew) and another similarly‑named website in your review. Please be advised that we do not have any sister companies. Kindly do not confuse our business with other third‑party merchants. If your order details confirm you did not purchase from Wearynew, please move your review to the corresponding platform. If you did place your order on Wearynew, please submit your order details via the “Request information” form. Wearynew Trustpilot Team [email protected]

Hi Joseph, We are extremely sorry that your shorts tore at the front and back on your first wear. We deeply regret the unsatisfactory product quality that brought you such a bad shopping experience. We have sent a follow‑up email to your email address, hoping to discuss a proper solution with you. Please check your inbox and reply to us. We look forward to resolving your concerns promptly. Update reply: When we replied to your review, we also sent you an email on September 9. You forwarded and replied to our email on September 10. This contradicts your statement that “You respond here but didn’t answer my emails”. We kindly ask you to refer to the actual communication records. After receiving your email dated September 10, we sent you a corresponding reply. We have not heard back from you since then. Please kindly check your email inbox and reply to us. Thank you for your cooperation. Wearynew Trustpilot Team [email protected]