Instead of regretting and apologizing…
Instead of regretting and apologizing for not providing a satisfactory shopping experience, why not try offering me a full refund? Instead of shifting some of the responsibility for having a terrible logistics partner onto me... Another option you have to earn my satisfaction and allow me to forgive you is to offer me a new shipment of the products offered free of charge. I remind you that the purchase was approximately €65.00, and you have forced me to accept a 20% loss of that amount without receiving anything in return. If your company were serious, you would offer me a valid alternative to ensure my satisfaction, instead of apologizing and offering nothing in return. This is more the attitude of pirates than a serious company that seeks customer satisfaction. Future buyers beware! You won't see in this post that CKLinen has offered a satisfactory solution for the customer... You will only see apologies from a bad seller.