Clearclub

We are sorry to read your review. We take customer concerns seriously and always want the opportunity to resolve any issues. At this time, we have been unable to locate an account matching the name associated with this review or any communication containing the details you have described. We also cannot identify a subscription renewal matching the amount you referenced. For clarity, if a customer chooses not to proceed after receiving their impression kit, no custom dental appliance can be made without approved impressions. Depending on the timing of a subscription, a replacement impression kit may be scheduled to ship as part of the membership benefits, even if impressions have not yet been submitted. If a subscription is canceled, no future renewals will occur. We would genuinely like to investigate your concerns. Please contact our Customer Support team with the email address used to place your order so we can locate your account and review what happened. If we have made a mistake, we will do our best to make it right. Thank you, Team ClearClub

Hi NB, We are sorry to hear about your experience and would like the opportunity to look into what happened. However, we have been unable to locate a ClearClub account associated or the details provided in this review. Because we take concerns about impressions, approvals, and subscriptions very seriously, we would be happy to investigate this further if you can provide the email address used for your account or reach out to our Customer Support team directly. For clarity, ClearClub subscriptions do automatically renew unless canceled 2 days prior to the renewal date. Our team is always available to assist customers with cancellations, impression approvals, and any account questions. We would appreciate the opportunity to resolve this matter and ask that you contact us so we can better assist you. Thank you! Team ClearClub

Hi Helen, Thank you for your feedback. We understand how frustrating unexpected renewal charges can be, and we appreciate you sharing your experience. We are glad we were able to resolve this for you by issuing a full refund for the renewal order. Our subscription option offers a discounted initial price in exchange for automatic replacement deliveries at the selected interval. While the renewal terms are presented during checkout, we understand it is easy to lose track of renewal dates over time, and we appreciate your feedback regarding advance reminders. We are always looking for ways to improve the customer experience. We sincerely appreciate that you gave ClearClub a try and hope you will consider us again in the future if your needs change.