Reviewers overwhelmingly had a great experience with this company. People frequently praise the support team for being exceptionally helpful, prompt, and professional when resolving various account or subscription questions. Consumers often mention that staff members respond quickly, offering clear and satisfying solutions to make the entire process completely stress free.
Some reviewers were not happy with the software performance, noting that features are delayed, target devices disconnect frequently, and basic functions fail to work properly. A few other people also felt that dealing with initial automated replies or tricky installation difficulties made the overall digital journey much less seamless.
Service à la clientèle hors paire et rapidité absolue
I loved my experience with customer service 🙂 At first, I was a bit unsure because there was no way to contact them by phone—only via email or directly through the site. I sent a detailed email in the evening explaining my situation, and by the next morning, I already had a reply and the issue was resolved! I didn't expect such speed or that customer service would fix the problem in just a few hours. I’ll keep using this app as long as the company continues to take such good care of its customers 😁 Thanks again to Sara, who was wonderful to deal with 🫶
ClevGuard 回复2026-08-21
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Ivy was very attentive to requests and always replied with a solution. He also goes above and beyond to keep his clients satisfied and the company's image outstanding.
ClevGuard 回复2026-08-20
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
The support is really extraordinary. @ Ivy was here to understand my problem and then responded so quickly. I’m very happy with this. I hope I will be back soon to buy that product but this time with full knowledge 👍🏽
ClevGuard 回复2026-08-17
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Brutal scam. It doesn't work and there is no way to unsubscribe except by writing an email and hoping. You need to contact your bank to cancel the payments.
ClevGuard 回复2026-08-14
Thank you for your comment and sorry for all the inconvenience.
We will check the problem and offer solution to you in the email, would you please check it later?
Thank you so much for your kind understanding.
Musicful Support Team
would not recommend ClevGuard.
Neither of the two ClevGuard products I purchased worked properly on my daughter’s laptop. I even had one of my IT staff members help me try to get the software working, without success, so I had no intention of renewing.
I was charged $129.99 for an automatic renewal and contacted ClevGuard within several hours to request a full refund.
They claim they sent a renewal reminder beforehand, but I never received it and checked both my inbox and spam folder.
Instead of reversing the charge, they first offered a 30% refund, then increased it to 50% after I pushed back. They still refused a full refund and ultimately told me:
“If you want a full refund, please contact your bank. And we will not reply to your email anymore.”
I do not think turning a refund request made within hours of the renewal into a 30%-then-50% negotiation was reasonable.
Based on my experience with the products, automatic renewal practices, and customer service, I would not recommend ClevGuard.
ClevGuard 回复2026-08-11
Thank you for your comment and sorry for all the inconvenience.
For every renewal order, we send a reminder email to the customer 6 days in advance. Please check your spam/junk mail folder.
I am sorry that we are unable to issue a full refund for you.
ClevGuard Support Team
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing us!
Best regards,
ClevGuard Support Team
Working perfectly and quickly support reply
A thanks to Nina
ClevGuard 回复2026-08-06
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Refuses to refund subscription money.
30 day money back guarantee is a lie
ClevGuard 回复2026-08-04
Thank you for your comment and sorry for all the inconvenience.
You can contact the payment platform to request a refund.
Thank you so much for your kind understanding.
ClevGuard Support Team
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
I am giving five because you accept my request with good service but I am unhappy until I receive my money
ClevGuard 回复2026-07-31
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Their customer service is highly motivated and super fast. Thank you Ruby for the quick and satisfying solution!
ClevGuard 回复2026-07-30
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
Prompt response and helped me cancel not only the auto-subscription I had emailed about but also went above and beyond to make sure I knew about my other subscription that was set to auto renew and helped me cancel that as well. Very proactive and appreciated.
ClevGuard 回复2026-07-23
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Thank you for choosing ClevGuard!
Best regards,
ClevGuard Support Team
I loved the service, the kindness and the understanding with the person who i talked about my problem.
Thank you so much for your help.
ClevGuard 回复2026-07-20
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
Excellent Customer Service and Product Support!
I recently had a subscription sync issue with ClevGuard KidsGuard Pro, and I also reached out with some technical feature suggestions. The customer support specialist, Sara, was absolutely amazing! She escalated my requests quickly, resolved my subscription problem in no time, and kept me updated with highly polite and professional communication. The product itself is already great, but having such dedicated support makes it even better. Thank you, Sara!
ClevGuard 回复2026-07-20
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
Sara from support team helps me a lot! Appreciated on her commitment to answers my question very cleared. Kudos to her.
ClevGuard 回复2026-07-16
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
Overall, my experience with your customer support was positive. Although I initially hoped for a full refund, your team responded promptly, explained the refund process clearly, and processed a 50% refund in a timely manner. I appreciate the professionalism and the continued access to the service during my subscription period. Thank you for your assistance
ClevGuard 回复2026-07-16
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
I would like to say thank you to the customer service team member Ivy
ClevGuard 回复2026-07-13
Dear Customer,
We sincerely appreciate your positive review and are delighted to hear about your satisfying experience with us. Your feedback is invaluable as we strive for continuous improvement.
Best regards,
Clevguard Support Team
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