CoinLedger

Hi there, We’re sorry to hear about this experience and appreciate you taking the time to share this feedback. We do have a team of support professionals who would be glad to assist you with any questions you have. In order to help us locate your account please respond to the DM that was sent through Trustpilot or send us a message at [email protected]. We'll look for your response so that we can specifically address any issues with your account. Best, CoinLedger Support Team

Hello Ling, just to clarify, CoinLedger is not a bank or crypto exchange, and we don't custody or hold any crypto assets. We're a crypto tax software company which offers a portfolio tracking and tax reporting solution for crypto investors! This means we don't hold any of your assets as our platform is not built to do so. Your assets are not held on CoinLedger and thus we are unable to help you with this request. We recommend reaching out to the crypto exchange where your assets are held. To learn more about what CoinLedger is and how our app works, we recommend checking out this guide below: https://help.coinledger.io/en/articles/9174597-i-m-a-first-time-coinledger-user-how-do-i-get-started

Hey Marc, thanks for leaving your feedback. Our platform is designed to work across both desktop and mobile devices, so it sounds like something definitely went wrong here — especially if you were running into issues copying public keys or syncing with services like Ledger Live and MetaMask. We’d love the chance to take a closer look and help you troubleshoot this issue directly. Please reach out to us at [email protected] or by responding to the DM we sent via Trustpilot — our team is here to help however we can. – The CoinLedger Team

Thanks for taking the time to share this feedback. We completely understand how frustrating it can be when your tax report doesn’t appear as expected. To clarify: CoinLedger does not artificially inflate your transaction count. What you’re seeing is a result of how crypto trades are broken down on the IRS Form 8949. Specifically, the IRS Form 8949 displays your "disposals" of crypto (events where you sold or traded away your crypto) according to the date acquired and the date sold. The date acquired represents your cost basis (how much you purchased your crypto for and when you purchased it). The reason that one crypto disposal is sometimes broken down into multiple lines on the Form 8949 is because our software is showing the IRS which cost basis "lots" we drew from when calculating your gains and losses. For example, if you sold 6,000 ETH on March 15th, but you purchased this ETH at various days and times before this, there will be multiple entries on the 8949 for this one disposal. This isn’t a bug or an attempt to mislead—it’s actually CoinLedger following IRS guidelines and presenting your trades on the 8949 in the manner that the government requires. We have to show the IRS which cost basis we used for your disposal. Additionally, I would like to clarify something about our pricing model. We do not charge customers in the manner you suggested. The example you shared in your review would actually be one billable transaction, not multiple. Our pricing model is based on the number of billable transactions you make each tax season. Even though the IRS Form 8949 may break up your disposals into multiple lines, we do not break up disposals into multiple transactions - meaning that you are only charged once for each billable transaction on your account. That said, we completely understand how this can be confusing. If you'd like to discuss this with our team please reach out to us at [email protected] or respond to the DM we sent you via Trustpilot. We would be more than happy to take a closer look at your account so you can confidently move forward with filing.

Hi Mark, thanks for getting in touch. We’re sorry to hear about your experience and truly appreciate your loyalty to CoinLedger over the years. It sounds like the issue you encountered may be due to your Country being set incorrectly in your CoinLedger account. When the country is set to something other than “United States,” the TurboTax CSV files won’t be available for download. This is because we only support TurboTax for US customers. To resolve this, please follow these steps: 1. Click the profile icon in the top right corner of your screen 2. Select Settings, then navigate to Tax Settings on the left side 3. Change your country from “Other Country” to USA 4. Hit Save in the bottom right corner Once that’s done, you should see the full range of U.S. tax forms, including the TurboTax Online CSV, available on your Tax Reports page. We’re also sorry you had trouble connecting with support. While we do use AI to handle common questions quickly, we do have a support team of real people ready to help. If you’re still running into issues, please reach out directly to [email protected]—we’d be happy to take a closer look and make things right. Thank you again for your feedback. We know how important accurate tax reporting is, and we’re committed to resolving this for you. — The CoinLedger Team