We appreciate you sharing your concerns. We are truly sorry to hear about the difficulties you've faced with account management. We are reviewing your feedback to improve our processes.
We appreciate you taking the time to share your feedback regarding your recent redemption experience. We understand your frustration with the delay in receiving your redemption and the lack of communication. We are actively looking into your case to understand why there has been a hold-up and ensure a resolution. We are committed to improving our processes to prevent such occurrences in the future and will work to provide you with an update as soon as possible.