Combat Connect, Inc.

Natalie, We apologize that your interaction with our team left you feeling disrespected. After reviewing the full exchange, we can say with certainty that no one at Combat Connect made any reference to your race, ethnicity, or family status, nor did anyone suggest that you were “a single Hispanic mother looking for a handout.” That statement is simply not true. Additionally, Combat Connect does not collect or request demographic information such as race or ethnicity in our application or intake process. We have no identifying information that would even allow us to know your background, which further confirms that no such bias or intent existed. What occurred was a matter of tone, not intent. The team member you spoke with, a veteran who continues to serve others through his work here, was trying to clarify our process and direct you to the right resources. His communication style came across more bluntly than intended, and we have addressed that internally to ensure our compassion is as clear as our purpose. The phrase “a hand up, not a hand out” reflects a long-standing principle within Combat Connect: empowerment through support and connection, never judgment. It was never directed at your personal circumstances. Combat Connect is made up of veterans, first responders, clinicians, advocates, and volunteers from many races, ethnicities, and backgrounds. We stand firmly against discrimination in every form. Our mission is and always will be to serve veterans, active-duty service members, first responders, and their families with respect, integrity, and heart. We would also like to extend a sincere offer to reconnect and review your needs, verify eligibility, and ensure you are connected with any resources or support that could be helpful. Our team remains committed to assisting those we serve with both professionalism and genuine care. In America's service and yours, The Combat Connect Team

Thank you!

Thank you!