Complete Tractor

Dear Glenn, I'm very sorry to hear the part you ordered arrived damaged. This doesn't happen often but when it does, we understand how frustrating it can be. Please call our customer service department immediately so they can assist you with a return/replacement. Complete Tractor Team Member

Dear Bobby, We are sorry about your experience, but we want to offer an explanation of how situations like this happen. We ship nearly every order on the same day it is placed. When a customer places an order, our warehouse staff quickly goes to work packing and sending it to the loading dock for shipment. If an order is cancelled later that day, chances are it may already be on the truck for shipment or even already on the road. When that’s the case, we cannot delay the departure of the truck to retrieve a package without adversely affecting the shipping schedule of everything else. We will make reasonable efforts to stop delivery of the package. But once it’s in the hands of the shipping company, we no longer have control over it, which can result in packages still being delivered. Unfortunately, a cancel delivery order with the shipping company sometimes only makes the delivery late without entirely stopping it. We’re truly our sorry about your experience because pleasing customers is our ultimate goal, but these are the choices we need to make to speed delivery of our orders and keep costs low for everyone. Complete Tractor Team Member

Dear Mitch, I will ask a customer service representative to contact you to talk over the issues you mentioned. We work with the original manufacturer’s fitment specifications in the design of our products. If you run into a fitment issue, it is often advisable to talk with a service representative to determine how to resolve the issue. For instance, sometimes a different part number would work better for a specific application. Regarding your other comment, if a product is listed as new it truly is new. As a matter of fact, we are not really in the rebuilders market. Finally, all of our products are backed with a 30-Day Returns Policy for a refund or exchange and a 1-Year Warranty for a replacement. We promise to work with you to resolve this matter to your satisfaction. Complete Tractor Team Member