SpotOn Fence

Thank you for taking the time to share your feedback. We're sorry to hear you're feeling disappointed, especially after making such a significant investment. We did want to clarify that a cellular connection is not required for SpotOn to contain or correct your dog. Containment is powered by GPS satellite technology, while the optional cellular subscription is only used for features such as notifications and live tracking within the app. The subscription can be added, canceled, or changed at any time. If you're experiencing poor cellular connectivity, we'd be happy to take a closer look. Several factors can affect cellular performance, and our team can help troubleshoot to see if there's a way to improve your experience. Please contact us at [email protected] any day of the week, or call 603-488-1504 Monday through Friday from 8:00 AM to 5:00 PM EST. We appreciate the opportunity to help and hope to get your SpotOn system working as expected.

Thank you for reviewing the SpotOn system.

Thank you for reviewing the SpotOn collar. We would be happy to assist with training and can even provide you with a free 30-minute customized 1:1 virtual training session with one of our certifed trainers. You can contact us by email at [email protected] or call 603-488-1504. We look forward to hearing from you and helping provide your dog with a life unleashed.

Thank you for your review of the SpotOn collar.

Thank you for your review and feedback. We truly appreciate it; feedback like yours helps us to continue to improve the collar. Should you need any assistance or want to learn more about the new Nova collar that comes with longer battery life and a stronger, more robust outer coating, please reachout to us; we would be happy to help while also answering any questions you may have.

Thank you for your review of the SpotOn System.

Thank you for your review. We are so happy to hear the system is working well for you and the issues you were experiencing have been resolved. Please don't hesitate to reach out to us in the future with any additional questions or concerns.

We are sorry to hear you are still experiancing issues with the system even after receiving the replacement collar. This is not the experience we expect for our customers, and we would like to look into this while answering any questions or concerns you may have. Please give us a call at 603-488-1504. We look forward to speaking with you and resolving any issues you are currently facing.

Thank you for your review and feedback. We would be happy to look over your collar to ensure everything is working correctly and your battery is operating at optimal performance. Please reachout to us at [email protected] or call 603-488-1504.

Thank you for your review and feedback. Should you run into an issue or just have questions and want to chat with the team, we would be happy to help and are here for you every step of the way.

Thank you for your review!

Thank you for your review and feedback; we truly appreciate it.

We are always happy to help. Thank you for reviewing the SpotOn collar.

Thank you for your review.

Thank you for your review and for trusting us to keep your Mastiff contained.

Thank you for sharing your experience and review. While SpotOn is designed to work in wooded environments, dense tree cover, terrain, and fence setup can sometimes impact performance. We'd love the opportunity to review your fence layout and collar settings to see what's happening and help improve your experience. Please reach out to our Support Team at [email protected] or call 603-488-1504. We're here Monday–Friday, 8 AM–5 PM EST, and Saturdays, 8 AM–12 PM EST, and we'd be happy to help.

Thank you for reviewing the SpotOn collar.