SpotOn Fence

Thank you for providing a review of the SpotOn collar.

Thank you for your review and feedback on the SpotOn Collar. We are so happy to hear you are loving the experience so far. Should any questions or concerns arise in the future, please do not hesitate to reach out.

We are so happy to hear you are loving the system. The team is always here for you if any questions or concerns arise.

Thank you for your review and for allowing us to help resolve the issue with your collar. The team is always happy to help. Should you need any help in the future or just want to ask a couple of questions, we are happy to help every step of the way.

Thank you for your review and feedback. To see the battery percentage connected to the collar in the app, once it's connected, you should see a battery icon appear next to your dog's name in the Dogs tab. Should you have additional questions, please reach out to us at [email protected]. We would be happy to assist.

Thank you for your review and for allowing us to help keep Gus contained while also providing him with the freedom he deserves.

Thank you for reviewing the SpotOn system. We are saddened to hear your dog is getting sore on his neck. A few things can cause this, one being moisture or water trapped between the dog's neck and collar from sweat, or if the area is not properly dried off after going for a swim or getting wet. Secondly, it could be caused by fitment; we reccomned being able to fit two fingers between the dog's neck and collar. Any tighter, and a pressure sore could form. Thirdly, and the most uncommon, are the contact points. Contact points have a trace amount of zinc in them that some dogs may be allergic to; if this is the case, we can provide titanium contact points free of charge to help futher reduce the likelihood of an allergic reaction. As always, the team is here for you and happy to help. Please reach out to us so we can further help diagnose what may be causing your dog to get pressure sores around his neck.

Thank you for your review and feedback. We truly appreciate it, as it helps the company to continuously grow. We are always looking for ways to improve the system and hope to bring a feature like this to the app in the near future.

Thank you for the review.

Thank you for reviewing the SpotOn system.

Thank you for your review of the SpotOn system.

Thank you for being a long-time customer and for providing a review. We are so happy to hear you have been loving your experience for the last four years. The team is here for you any time you need us and would be happy to help. Thank you for allowing us to provide your dog the freedom to roam and live a life unleashed.

Thank you for reviewing the SpotOn collar. We truly appreciate you sharing your experience. Should you ever run into any issues, need advice, or just want to talk with the team, we are here for you every step of the way.

We're sorry to hear you’ve had such a frustrating experience with your SpotOn collar. We’d really appreciate the opportunity to learn more about the issues you encountered with battery life, the software update, and Home/Keep-Out Zones, as we may be able to help troubleshoot or find a solution. We understand that every dog and property has different needs, and we’d be happy to discuss your specific setup. Please reach out to our support team 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 8 am to 12 pm EST. We would be happy to look into your specific setup while also answering any additional questions or concerns you may have.

Thank you for your review and feedback.

Thank you for reviewing the SpotOn collar.

Thank you for sharing your review and experience with the SpotOn collar. We are delighted to hear the collar provides your dog with the freedom to roam and the peace of mind for the whole family knowing they are safe. Should you ever have any questions or concerns, please reachout to us; we're always happy to assist.

Thank you for providing your feedback and review of the SpotOn collar

Thank you for your kind words. We're so happy to hear that our Support Team has been responsive and helpful whenever questions come up. We truly appreciate your trust in SpotOn and are always happy to help with any additional questions along the way!

We're sorry to hear that SpotOn didn't meet your expectations. We understand how frustrating it is to experience GPS drift, especially when you're relying on the system to help keep your dogs safely contained. GPS drift is a natural occurrence, and we observe 3-9 feet of drift. We'd appreciate the opportunity to review your fence setup and experience with you before your return is finalized. Our Support Team may be able to identify adjustments that could help improve the fence performance in your specific environment. Please reach out to us at [email protected] or 1-603-488-1504—we'd be happy to help.