Thank you for your review of the SpotOn collar. We are happy to hear you have found success with the collar and that it has allowed your Lab to live a life truly unleashed.
A
Amy Buser · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·
★★★★★
领子很好用,我喜欢……
项圈很好用,我喜欢它的追踪应用程序。 设置很容易,我有几次联系客户服务,他们都很友好且乐于助人!
SpotOn Fence 回复2026-07-23
Thank you for your review of the SpotOn collar.
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pete noon · 写过 2 条评价 · 已认证 · 体验于 2026-05-20 ·
★★★★★
开关太可怕了
开关太可怕了。 跟踪时的电池寿命也很糟糕。
SpotOn Fence 回复2026-07-23
Thank you for your review and feedback; feedback like yours truly helps improve the product over time. Tracking will use a significant portion of the battery if left on for an extended period. We recommend turning off tracking once the dog has been located. If you would like us to review your collar and ensure everything is working as intended, or if you have a few suggestions for improvement to the collar, we would love to hear from you. Please reach out to us 7 days a week at [email protected] or call 603-488-1504 M-F from 8 am to 5 pm and Saturdays 8 am to 12 pm EST.
Thank you for your review. We are so happy to hear you are finding success with the collar. Should you run into any issues, have questions, or just want to chat with the team, we would be happy to help.
Thank you for providing your review and feedback. Many things can cause your battery to deplete faster, such as the dog constantly testing the fence or enabling tracking for extended periods. We would like to look into your collar's battery life. Please reach out to us when you have time at [email protected] or call 603-488-1504.
Thank you for your review. We would like to look into your battery life and cellular connectivity for you. When you have time, please reach out to us for assistance. We look forward to getting these issues resolved.
We're sorry to hear that SpotOn hasn't met your expectations. Fence accuracy and reliable corrections are important, and we understand your frustration if your dogs haven't been responding consistently as expected.
SpotOn is designed to provide containment through GPS-based virtual fencing, while cellular service supports features like tracking and notifications. Fence performance and correction behavior can be affected by factors such as GPS signal conditions, fence setup, and training. We'd appreciate the opportunity to review your setup and collar data to better understand what may be happening and help determine whether adjustments can improve your experience.
Please reach out to our Support Team at [email protected] or call 603-488-1504. Monday through Friday from 8 am to 5 pm EST and Saturdays from 8 am to 12 pm EST. We'd be happy to take a closer look and help get your system performing as intended.
Thank you for your review and for sharing your experience with the SpotOn system. We are so happy to hear you have found success with the system and get to have some peace of mind knowing your dane is safely within the yard, living a life truly unleashed.
Thank you for your review and feedback. We truly appreciate it, as it helps us improve the system. We would be happy to provide you with training tips and guidance. We can also offer a free 30-minute virtual customized training session with a certifed trainer to help make you feel more confident in letting your dog out on its own. You can reach out to us 7 days a week at [email protected]. We look forward to hearing from you.
Thank you for the review and feedback. SpotOn collars are recommended for dogs weighing at least 15 pounds with a neck size of 10 inches or greater; the unit itself weighs about half a pound. With these recommendations in mind, the collar should not cause any discomfort to your dog. If you have additional questions, please reach out to us at [email protected] or call 603-488-1504.
Thank you for the review and feedback. We are so happy to hear you have found success with the collar. Should you ever need assistance or just have a question, we are here for you every step of the way.
Thank you for sharing your experience! We're glad the collars are helping keep your two Brittanys safe. We understand your frustration with occasional connection issues and appreciate your feedback. If there is any issue with Bluetooth or Satellite connection, please reach out to us for troubleshooting. If the collar has a weak connection to cellular, it could be due to the signal in the area, and reccomned powering cycling the collar to see if you can establish a new cellular connection with the unit to improve tracking and notification capabilities.
Thank you for sharing your experience with Kalvin and Klarabell! We’re thrilled to hear Kalvin is enjoying all 12.85 acres of his freedom. Every dog responds differently to boundary training, and we appreciate your feedback on how Klarabell interacts with the correction. Proper training is key to helping dogs learn to respond to the boundary consistently, and our team is always happy to provide training guidance if needed. We can also offer you a free virtual 30-minute one-on-one training session with a certifed SpotOn trainer to help Klarabell understand and respect the boundaries. Please reach out to us if you have any questions.
We’re sorry to hear about the ongoing frustration with your collars and understand how concerning it is when your dogs are able to wander outside their boundaries. We’d appreciate the opportunity to look into the issues you’ve experienced and help determine what may be causing the inconsistent performance.
Regarding the additional subscription charge, our records show that the refund was processed and charged back to your PayPal account, as communicated by our support agent on July 16. We understand how frustrating it would be to believe that the refund was still outstanding, and we’re happy to help clarify the transaction if needed.
Please reach back out to our support team so we can review your collars and account further and work toward getting everything functioning as expected.