Hi Chris,
We’re delighted to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope to see you again soon!
Hi Brenda,
We’re delighted to have you as such a loyal customer of Couture. So glad Alina was able to help you once again and that you love your new Chanel handbag.
We hope to see you again soon!
我从 Conture USA 带来了一些物品,这些物品始终如网站上所描述的那样。 处于声望状态。 当我有疑问时,我打电话给商店,总是得到优质的客户服务。 我将它们推荐给朋友,并会再次从他们那里购买。
Couture USA 回复2021-08-02
Hi Cherell,
We’re delighted to know you always have an amazing shopping experience with us and love our items as much as we do. We try our best and truly appreciate your review and feedback. Thank you for referring us and helping us to keep growing.
We hope you enjoy your new purchase!
Hi Deborah,
We’re delighted to know you had an amazing shopping experience with us. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Hi Alivia,
We’re delighted to know you received your new handbag promptly and that you love it as much as we do. We try our best and truly appreciate your review and feedback.
We hope you enjoy your new purchase!
Hi Susanne,
We are very sorry that we were unable to process your orders and that you had a bad experience. Customer service is very important to us and we value every customer.
Unfortunately, since the order had different names and addresses, our system flagged each order attempt as high risk of fraud, in response we were unable to move forward with the orders. Even though the original payment methods were accepted, they are just pending transactions that can be cancelled or captured.
We would have loved to be able to sell you the handbag you ordered but as we explain the reasons to you on over email communication, the risk was too high. For future reference, we recommend contacting us so we may be able to process the order over the phone verifying the customer identity.
We can assure you that all the products that are shown on our website are available to buy online or in our retail store. We have been in business for almost 18 years and ship all verified orders within one business day.
Once again we are very sorry for your bad experience.