Providing every woman with comfortable lingerie experienceand attentive customer service
以上内容由商家自行提供，未经平台核实。Cozybreezy（cozybreezy.com）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 35 条用户评价，属于购物与时尚分类，口碑较差。91% 的评价为 1 星，差评比例偏高；商家回复了 38% 的差评。数据最后更新于 2026-10-24。
Is this a SCAM? We did receive the product, but it was not what we expected. Read the 'return policy': it took about five e-mail exchanges to learn that if you _really_ want to return something, you must mail it to China (you pay), and only when it is received there you may get your refund... But they tried hard to sell me something else. Lesson: You have to pay for your mistakes.
This company is a scam. It's too bad I didn't check up on them before I ordered. When I requested cancellation of the order before it shipped, I was told that cancellation must be within 60 MINUTES of placing an order. This information was not included during the purchase process nor immediately after the purchase. I initiated a dispute with my credit card company. I submitted a Better Business Bureau complaint, and CozyBreezy did not respond. No surprise there. After 3 weeks I finally received the order shipped from China. I finally found information on CozyBreezy's complicated return requirements. The return must be initiated within 10 DAYS of receiving the order. Then CozyBreezy will email a return address. What will happen next?
We are truly sorry to hear about the challenges you've faced with your order from CozyBreezy. We want to assure you that our store is committed to operating with transparency and integrity. Please rest assured that our shop is perfectly safe. The cancellation policy is explained at the bottom of the cozybreezy store policy. As for the return process, we understand your concerns about the time frame and the communication regarding return instructions. If you have any further questions or concerns, please don't hesitate to contact us via email [email protected].
I had to go to my bank to file a dispute and my Bank gave me a refund instantly NOT Cozybreezy!
Again didn’t know I was dealing with a bad company, CozyBreezy, who advertised a no problem return policy, BUT then you go to return and they try different ways to not refund. I said I wanted full refund for 2 bra’s that didn’t fit ( $64.78 plus $6.00 shipping) So they give you a Chinese address( one time I payed a lot of money to ship something back to China only to receive it back with “ no such address “ Do not buy from them… ‼️😡 I wish I had known it was from a scam company…. Now I will wait for 20% of my money… which probably won’t ever happen… BEWARE
We sincerely apologize for any inconvenience you've experienced in dealing with CozyBreezy. To address your concerns, according the return policy, we offer the following options: you can choose to return the items to our Asian address for a full refund, or if returning the items is not feasible for you, we can issue a partial refund. Please rest assured that we are committed to resolving this matter to your satisfaction. If you have any further questions please don't hesitate to contact us at [email protected]. We are here to help.
Very bad quality Material is paper thin and the size is way off to what I ordered. I emailed to get a refund and was told since they are in China, I would be liable for the shipping charges and they would be a lot. So they offered a 10% refund. $3.00 !!! Horrible
This company's false advertise. I ordered the tummy control medium panties and they sent a small black brief . It's made for a child. No leg room . It cut circulation off . Save your money and shop elsewhere.
I ordered a slim fit shirt from CB more than 5 weeks ago and paid for it with a Visa card but I haven’t gotten the item. Their website says send a message, I tried several times. Message didn’t send. Seems to be a scam. My name is Garth Superville. Superdad1947@aol. Com
We apologize for any confusion or inconvenience you may have experienced regarding your recent purchase. After reviewing your name and email, we've confirmed the purchase of a slim-fit shirt from our lingerie store. According to our records, the order has been successfully delivered. However, if you haven't received the item, please feel free to contact us via email at [email protected]. If necessary, we'll gladly arrange for a replacement to be sent your way.
DO NOT SHOP HERE!!! I ordered their underwear & even tho I paid xtra for expedited shipping it still took over 4 weeks to receive. I’m a size 10-12 so I ordered XL. They were so small I couldn’t even pull up past my knees. So I contacted them by email to discuss returning & was told they had to be sent back to an address in Asia on my dime & probably wouldn’t be worth it considering the price of shipping. What a scam!!! I put them in a mailer & returned to the address (California) that was on the envelope in which I received them & then disputed the charge in my cc, Horrible business practices BEWARE!!!
This is the worst company I have ever dealt with. They say welcome to the Cozy family and then treat you like crap. Product did not even resemble what I ordered and now they want me to pay to send it back to Asia and also if it gets held up by Customs they will not credit the return. I will never go through this company again and I will let other people know not to do it either. That is too bad and shame on them because they know what they are doing.
I would like to return an item I just received. Please send me instructions on how to return this item. Thank you Sent from my iPhone
You can contact our customer service team via email at [email protected]. The customer service will provide you with detailed information on our return policy and instructions, We appreciate your understanding and cooperation. If you have any further questions or concerns, please don't hesitate to reach out to us.
The WORST place to order from!!! Took forever to come,then it was too small to be a xxl! I then asked for a return and they expect me to ship it to freakin Asia and cover cost! Even a replacement they want you to cover shipping! This is a crap a** scheme to take your money! Ridiculous! Never ever again!
This is the worse company I have ever dealt with the underpants was not the same that a saw when I place the order what they send me look like $1.50 and I paid $35,00 if they had a half of a star that's what I would have rated them I hope that $35,00 help with their business because they will NEVER get another one from me
I ordered the tummy control it was supposed to be a XL And there were to small. I will not order anything else from there I was very disappointed. Debra Lohr
We're sincerely sorry for any inconvenience caused by the size discrepancy with the abdominal control device you ordered from us. The product you purchased is designed with slimming and shaping effects in mind, which may result in a tighter fit due to its ergonomic design. However, if the size is not suitable for you, please don't hesitate to reach out to our customer service team at [email protected]. We'll be more than happy to assist you in exchanging it for a larger size that better meets your needs.
I love how this brand pays attention to detail. The stitching and fabric choices are excellent, and the design is both stylish and functional.I highly commend the excellent customer service provided by your team. From the moment I contacted your customer service representatives, I was greeted with utmost professionalism and attentiveness. Their knowledge and efficiency in addressing my concerns were exemplary. They went above and beyond to ensure my satisfaction, demonstrating a true commitment to providing exceptional service. I would like to extend my gratitude and praise to your entire customer service team for their outstanding performance. Keep up the remarkable work!
Thank you so much for your glowing feedback! We're thrilled to hear that you're delighted with the attention to detail in our products, from the stitching to the fabric choices, and that you find our designs both stylish and functional.It's incredibly rewarding to know that our customer service team has left such a positive impression on you. Providing exceptional service is at the core of what we do, and we're delighted that you found our representatives to be professional, attentive, and knowledgeable. Thank you for taking the time to share your experience, and for your continued support. We're committed to maintaining the high standards that you've come to expect from us.
I am absolutely delighted with CozyBreezy's bras! Not only are they incredibly comfortable to wear, but the company's top-notch customer service has exceeded my expectations. From promptly answering my inquiries to assisting with sizing, their team has been incredibly attentive and helpful throughout the entire purchasing process. Not to mention, the bras themselves are crafted with utmost care, providing the perfect balance of support and comfort. I cannot recommend CozyBreezy enough - their comfortable bras and excellent customer service truly set them apart!
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Hike Comfy共 35 条符合条件的评价
