Cozybreezy

Hello, it seems there may have been some misunderstanding between you and our customer service team. We will improve our customer service Yes, service is important! I am the manager of this store, and I would like to extend my apologies to you. Upon reviewing your order records and emails, we can see that you were fully refunded a few days ago on August 19th at 2:09 PM. We also explained that because you initiated a PayPal dispute, it might delay the receipt of funds. Our platform has not received the money either. First, we did not reduce your refund to 50% after deleting the negative review. From the beginning, our customer service team worked to secure a refund for you, increasing it from 50% to 100%, which we successfully achieved. Second, we issued the 100% refund to you promptly, yet you did not keep your word and still posted a negative review. You should check your account, as the refund should have been received several days ago. Third, we did not ask you for a positive review but rather requested that you remove your negative review, which you agreed to do upon receiving the full refund. However, you have not followed through. As the manager of this store, I once again extend my deepest apologies and hope that you will delete your negative review."

If the bra size is not suitable, any after-sales problems please feel free to contact by email [email protected]

We are very sorry to bring you an unpleasant shopping experience. After checking, our customer service staff has replied to your email, you can check your email in your mailbox, the email has explained the specific return policy and return service. If the bra size is not suitable, any after-sales problems please feel free to contact by email [email protected] We will offer you a suitable solution such as partial refund or exchange service. Hope this can solve your problem.

It's wonderful to hear that you're loving your ion body suit! Thank you for taking the time to share your positive experience. It sounds like it's meeting your expectations and providing the support you need, which is fantastic. It's great that you're finding it comfortable and effective for your needs. Your recommendation is appreciated, and it's clear that you're satisfied with your purchase. If you have any questions or need further assistance, feel free to reach out. Enjoy your ion body suit!

We apologize that our product didn't meet your expectations. We're committed to continuously improving our product quality. We do support returns and exchanges, and we have a detailed return/exchange policy in place. If you have any questions, please feel free to contact us via email at [email protected].

We're deeply sorry to hear about your negative experience with our company. We genuinely apologize for the disappointment and frustration caused by the product you received. This falls far below the standards we strive to uphold in terms of quality and professionalism. Freight is always required for replacement of goods. Please understand that you only need to pay the freight to get a new product. We understand your desire for a refund and a smooth return process. Please know that this does not reflect our usual practices, and we are truly sorry for any inconvenience caused. Once again, we apologize for the inconvenience and frustration you've experienced. Your feedback is invaluable to us, and we're committed to improving our services to prevent such issues from occurring in the future. Thank you for bringing this to our attention.

We are really sorry to hear about the trouble with your order. After checking your name against our records, it seems we've sent out the parcels twice for you,The first time we sent the package you said you didn't receive it so we sent a same package the second time, I think there may have been some kind of misunderstanding. The tracking information indicates that both packages have been delivered. If there's been a misunderstanding or if you haven't received them, we're more than willing to help you to come up with a solution. Please feel free to reach out to us via email at [email protected] with any further concerns or questions. We're here to help resolve this for you.

We are sorry for the inconvenience. According to your name, we have not found the relevant order number, our delivery time is usually not so long and we do support refunds.If you have any questions, please contact [email protected]. We'd be happy to help you.