Crocoblock

Hello, Thank you for the awesome feedback! We're super happy to hear that our team could resolve your license questions so quickly. Knowing how much you love the Crocoblock tools completely makes our day, thank you for your support! 🐊💚

Hello Nicolai, Thank you so much for taking the time to leave such an amazing review! We're thrilled to hear that JetEngine is helping you bring your ideas to life. Pushing boundaries and trying complex setups is all part of the fun — and our support team is always more than happy to help you navigate through it! We can’t wait to see what you build in the future. Thank you for choosing Crocoblock! 🐊💚

Hello Martin, Thank you for taking the time to share your experience! We're so glad our support team could trace down the issue. We really appreciate your kind words and support!🐊💚

Hello Jim, Thank you for your wonderful feedback! We are pleased to know you're enjoying Crocoblock and consistently having a positive experience with our support team. We're always here whenever you need us! 🐊💚

Hello Gabi, Thank you for being with us since 2019! We're thrilled to hear our products have helped you build so many websites, and that our support team has consistently met your expectations. We really appreciate your kind words and continued trust! 🐊💚

Hello Ken, Thank you so much for your review! It means a lot to us that you're happy with both our products and our support — that's exactly what we strive for. We look forward to continuing to support you! 🐊💚

Hello Anand! We're happy Oleksandr could resolve both of your issues so quickly on the same day. This is exactly the level of support we aim for 😊 Thank you for your positive feedback — we'll be sure to share it with him and the team! 🐊💚

Hello Maros, Thank you for your feedback! Thank you so much for your kind words! We're really glad to hear our support team has been helpful for you. It means a lot to us 😊 We hope to continue providing you with excellent service! 🐊💚

Hello Nils, Thank you for your feedback, and please accept our apologies for the confusion regarding your billing. We truly appreciate your loyalty since 2021 and are glad to hear you’ve been satisfied with our plugins and support. We’d like to clarify your payment and subscription history to ensure full transparency: In 2023, a system issue following a card update resulted in two renewal charges. When you contacted us in December 2023, the 30-day refund window had already passed. To make sure you received full value for the duplicate payment, we extended your license until August 16, 2025 and canceled one of the duplicate subscriptions. However, the second subscription remained active. As a result, that remaining subscription automatically renewed on August 16, 2024. When you reached out again in June 2025 regarding this charge, a refund was no longer possible due to the time elapsed. However, to ensure this payment was fully accounted for, we extended your license by an additional year, moving the expiration date to August 16, 2026. In total, all payments made have been fully converted into active subscription time. Your license is now active and fully covered until August 16, 2026. To ensure no further charges occur, we have disabled all automatic renewals on your account. Your plugins will continue to function normally until the expiration date, and no additional payments will be taken. We are sorry for the frustration this situation has caused and hope this explanation provides clarity on how your payments were applied to your subscription time. If you have any further questions or would like us to review anything in your account, please don’t hesitate to reach out. Best regards, Crocoblock Team 🐊💚

Hello Oliver, Thank you for your kind feedback! We're glad to hear that our team could assist you throughout your complex project and provide helpful solutions along the way. We'll be sure to share your feedback with Juliia, Hlib, and Oleksandr 🙌 We truly appreciate your trust in Crocoblock and look forward to supporting your projects in the future 🐊💚

Hello Damien, Thank you for stopping by to leave a review 😊 We’re happy to hear Crocoblock is making your e-commerce work easier and more efficient. Our team works hard to stay responsive and helpful, so your message means a lot. We appreciate your recommendation and support 🐊💚

Hello Jérémy, Thank you for your feedback! We’re glad to hear that our team could step in whenever you needed help and that your experience has been positive. It’s great to know you feel well supported when challenges come up. Thanks for sharing your experience 🐊💚

Hi Jeremy, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our support and renewal process was frustrating. After reviewing your case again, we noticed that your initial contact regarding the subscription was made within the 30-day period when taking your local time zone into account. Although the refund request was processed slightly outside of our standard refund window, we understand the circumstances and have reconsidered the case. We have arranged a refund for your renewal payment. Typically, it takes 1–2 business days for the funds to appear in your account, although the exact timing may depend on your bank's processing times. We also appreciate your feedback regarding the cancellation process and the clarity of our renewal information. Your comments help us identify areas where we can improve the customer experience. Thank you for bringing this to our attention, and we apologize for the frustration this situation caused.

Hello Carol! Thank you for your kind review! We're glad to hear that our team was able to respond quickly and resolve your situation efficiently. Your feedback means a lot to us, and we're always here to help if you need any assistance in the future🐊💚

Hello, Thank you for your great feedback! We’re glad to hear you had an amazing experience with our support team. We always strive to provide fast and helpful assistance, so it’s wonderful to know this came through in your case. We truly appreciate your support 🐊💚

Hello Grant, Thank you for your feedback. We’re sorry to hear about the experience you described with license reactivation. However, we weren’t able to find any support request or contact from your side regarding this issue, so we haven’t had the opportunity to investigate it directly. What you’re describing is not typical behavior. In most cases, repeated license prompts can be caused by site or server configurations such as caching, security plugins, hosting restrictions, or changes in site URL settings. To resolve this properly, we recommend reaching out to our support team so we can take a closer look at your setup and help identify the cause. Without access to the site or a support case, it’s not possible to diagnose the issue accurately from a public review. You can contact us via the help center or email us at [email protected], and we’ll be happy to assist you 🙌

Hello Brian, Thank you for your kind words! We’re pleased to hear that you’re enjoying Crocoblock and that our support team could assist you quickly and efficiently. We’ll also make sure to pass your appreciation to Dasha 🙌 Thanks again for your feedback and support 🐊💚

Hello Marcie, Thank you so much for your thoughtful feedback 😊 We’re really happy to hear that our support team was able to make things easier to understand, especially without a technical background. Providing clear and patient guidance is something we always aim for, so it’s great to know this made a difference for you. We’re glad your issue was resolved, and we truly appreciate you taking the time to share your experience 🐊💚