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Cultural Care Au Pair

65 条评价

4.665 条评价
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关于 Cultural Care Au Pair

数据更新
网站
culturalcare.com
分类
教育与培训
所在地
United States · Cambridge
状态
待认证
近 12 个月
65 条评价
差评回复率
100%(4/4 条)
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Cultural Care Au Pair靠谱吗?

Cultural Care Au Pair(culturalcare.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 65 条用户评价,属于教育与培训分类,口碑优秀。好评高度一致,94% 的评价为 4 星及以上;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-26 ·

一切都很顺利

一切都很顺利。如果您需要任何帮助,您可以随时打电话或写电子邮件,他们都非常友善。

Cultural Care Au Pair 回复2026-07-28

We are so glad to hear that our teams have been so helpful and responsive as you begin your journey with us! Thank you for sharing this wonderful feedback.

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Nataly Delarissa · 写过 1 条评价 · 体验于 2026-07-20 ·

惊人的支持

令人惊叹的支持和耐心来理解一切并帮助解决它!

Cultural Care Au Pair 回复2026-07-28

We're so happy to hear that our team was able to provide you with such amazing support! Thank you for sharing about your positive experience.

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Emily Burkhardt · 写过 1 条评价 · 体验于 2026-07-27 ·

我在文化方面有一次很棒的经历……

我在文化关怀方面获得了很好的体验,他们很快给您回电,并且总是给出最好的建议! 我一直感到受到支持,培训学校的浓缩咖啡是一次很棒的经历,让我对这个新冒险的开始感到更加兴奋!

Cultural Care Au Pair 回复2026-07-28

Thank you for your wonderful review! We're so happy to hear you felt supported throughout your journey and that our team was able to provide timely guidance when you needed it. It's also great to know you enjoyed Training School and that it helped build your excitement for your cultural exchange. We wish you an incredible year ahead and thank you for choosing Cultural Care!

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Linn Bergerheim · 写过 2 条评价 · 已认证 · 体验于 2026-07-19 ·

我爱文化关怀!

Cultural Care Au Pair 回复2026-07-28

We're so happy to hear you love Cultural Care! We truly appreciate your review and wish you the best as you continue your journey!

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Clémentine · 写过 1 条评价 · 已认证 · 体验于 2026-07-25 ·

我感觉得到了很好的支持

我感觉得到了很好的支持,在那里工作的人都很友善和关心。 谢谢你的这次冒险

Cultural Care Au Pair 回复2026-07-28

Thank you for your review! It means so much to know you've had a positive experience, and we're grateful to be part of your cultural exchange journey. We wish you all the best for an amazing year ahead!

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VT · 写过 4 条评价 · 体验于 2026-07-22 ·

我们因 CCAP 缺乏透明度而感到被欺骗

我们感觉被 CCAP 欺骗了。我们最近从伦敦搬到了加利福尼亚州,并对我们两个小孩的保姆感兴趣。 CCAP 工作人员看起来很好,但一直拒绝告诉我们他们的费用是多少(除了互惠生津贴之外),尽管多次询问,他们仍然告诉其他人会打电话告诉您/或者我们将通过电子邮件收到费用 - 这是在与 3 名 CCAP 工作人员交谈的几周内发生的。突然他们找到了一个很棒的互惠生,打电话给我们和他谈谈并24小时签到(特殊情况,与他的家人相处不好,需要更换)。我们喜欢他,提出了报价(他们建议每周支付他 400-450 美元 - 我们预算了我们每周愿意支付的总金额,认为他们的费用不会增加太多)。我们为互惠生提供每周 450 美元的工资,他确认了这一点。然后 CCAP 才会确认他们的费用为每周 200 美元。现在,我们感觉自己被骗了,因为考虑到住房+生活成本+家里隐私的丧失,成本相当于请保姆。长话短说,不会再使用。如果他们都提前分摊成本,尤其是在被要求报价之前,这一切本来是可以避免的。

Cultural Care Au Pair 回复2026-07-28

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it would be to feel that the full program costs were not communicated clearly before you made your decision. Transparency is important to us, and our goal is to ensure host families understand all program fees and costs before moving forward. We're sorry if that wasn't your experience. We also recognize that timing can feel especially challenging when a family is considering a rematch candidate who needs to be placed quickly. We would like to get in touch to understand more about what happened in your experience. Please reach out to us directly at [email protected] so we're able to address your concerns or share your contact information with us at your earliest convenience.

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Alycia · 写过 1 条评价 · 体验于 2026-07-23 ·

塔米很棒

塔米太棒了!她总是可以打电话并且非常乐于助人。谢谢你!

Cultural Care Au Pair 回复2026-07-23

We are so happy to hear that our Customer Relations Specialist was so helpful! Thank you for taking the time to share about your experience with us.

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Valentina · 写过 1 条评价 · 已认证 · 体验于 2026-07-19 ·

4/5 - 你可以改进的东西

通过文化关怀应用程序,这个过程会更容易,我更愿意同时认识 3-4 个以上的家庭,因为由于既定的限制,更好的选择有时会被忽视。就我而言,联系我这边的其他家庭的选项不起作用,所以,我只能同时与 3-4 个家庭交谈。我觉得我们需要工作人员更多的指导/支持,因为有时他们只会在你通过文化关怀的第一次面试后让你独自一人。

Cultural Care Au Pair 回复2026-07-23

Thank you for taking the time to share this feedback. We're sorry to hear that you feel unsupported as you match as our overseas teams work hard to ensure au pairs have assistance through each stage of their on-boarding process. We will be reaching out to you directly to offer our assistance and bridge any gaps in support.

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customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-21 ·

谢谢文化互惠生,我的过程是……

谢谢文化互惠生,我的过程仍在继续,但我很高兴它一步一步顺利进行☺️☺️☺️

Cultural Care Au Pair 回复2026-07-21

We are so glad to hear you feel supported throughout your journey to become an au pair with us! Thank you for sharing this kind feedback.

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ana Anfuso · 写过 1 条评价 · 体验于 2026-07-21 ·

Ilka 非常有帮助和支持......

伊尔卡在我的复赛过程中给予了我很大的帮助和支持,谢谢!!

Cultural Care Au Pair 回复2026-07-22

We are so happy to hear that you had such a positive experience with our Customer Relations Specialist while you were in rematch! We know rematching can be a challenging and stressful situation for our participants, and it's wonderful to know that you had the help you needed to feel more at ease. Thank you!

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Alexandra Lopez · 写过 1 条评价 · 体验于 2026-07-01 ·

这是一个很棒的节目

自从我开始我的流程以来,我就感到很安全。我的每一步都得到支持,所有问题都得到解答。他们还回答了我家人的所有问题。他们组织得非常好,我很享受整个过程。

Cultural Care Au Pair 回复2026-07-22

We're so happy to hear that you feel secure and supported throughout your process! It's wonderful that our help has made such a difference to you. We're excited for you to start your journey!

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customer · 写过 1 条评价 · 已认证 · 体验于 2026-07-19 ·

这是一个困难的过程,需要……

这是一个艰难的过程,需要更多的同理心、耐心和支持。我认为这是我向该机构支付费用的一部分。在整个过程中我都感到孤独。他们一直在那里直到我付款,但在那之后,我并没有真正得到任何支持。

Cultural Care Au Pair 回复2026-07-21

We are truly sorry to hear that you felt unsupported as you prepared to join our program. Our overseas teams work hard to offer multiple layers of support for our au pairs as we understand becoming an au pair is a complicated and vulnerable process, with many steps. We're sorry to hear this is not the kind of help you experienced. Our teams will be reaching out to you directly to understand how we can better support you moving forward.

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Ale Castañeda · 写过 1 条评价 · 体验于 2026-07-19 ·

我感觉很舒服…

我对该计划感到非常满意,因为他们总是在我身边,无论我有什么问题,他们都会真正解释有关该计划的所有内容,并提供一些提示,让您可以作为互惠生获得最佳体验

Cultural Care Au Pair 回复2026-07-20

We're so happy to hear that you feel comfortable with the program and that our team has been there to support you along the way! Thank you for sharing these kind words.

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tdeghunter · 写过 2 条评价 · 体验于 2026-07-17 ·

比我们想象的更好的体验

我们一家人之前曾在旧金山的文化关怀中心工作过,然后更换了机构来寻找特定的互惠生候选人。不幸的是,那场比赛结果非常糟糕,在抵达后仅 2.5 周就以重赛结束。回想起来,我对离开文化关怀深感遗憾。你并不总是珍惜你所拥有的,直到它消失。 最大的差异之一是支持程度。即使在我们离开该机构后,我们旧金山的前当地儿童保育顾问埃丝特仍继续进行检查,随时待命并提供指导。这充分说明了组织的文化。我一直认为文化关怀想要成功、长期的匹配,而不是简单地让家庭和互惠生经历这个过程。 没有哪个机构能够保证每次都能完美匹配,但当出现挑战时,响应迅速、周到的支持就很重要。事后看来,我低估了它的价值。 我给四颗星而不是五颗星的唯一原因是新的文化关怀应用程序。深思熟虑地比较候选人并做出明智的匹配决定变得更加困难。再加上匹配专家的高流动率,搜索过程比应有的时间更长、更繁琐。我希望他们能有所改进,因为这使得寻找互惠生最重要的部分之一变得比实际需要的更加困难。 总的来说,我会毫不犹豫地向未来的寄宿家庭推荐文化关怀。我在另一家机构的经历让我更加欣赏文化关怀机构的专业精神、诚信和支持。

Cultural Care Au Pair 回复2026-07-19

Thank you for taking the time to share your experience! We're honored that, after exploring another agency, you recognized the value of the support you received from Cultural Care. It's especially meaningful to hear that Esther continued to provide guidance and care, reflecting the commitment our Local Childcare Consultants have to both host families and au pairs. We also appreciate your candid feedback about the app and matching experience. We're continually working to improve our tools and processes, and insights like yours help guide those efforts. Thank you for your recommendation—we're extremely grateful for your trust and wish your family all the best in our program moving forward!

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Tshegofatso Makwala · 写过 1 条评价 · 体验于 2025-07-24 ·

我在文化方面有一次很棒的经历……

我在文化关怀互惠生方面获得了很好的经验,从一开始我就得到了支持,我开始了我的互惠生之旅,如果我说我对文化关怀有任何抱怨,那我就是在撒谎

Cultural Care Au Pair 回复2026-07-19

We are so delighted to hear that you had such a wonderful experience with us from the very beginning of your au pair journey! Thank you for sharing your positive feedback.

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A. · 写过 2 条评价 · 体验于 2026-07-17 ·

一个只在事情进展顺利时才出现的机构

我对这个机构非常不满意,对于我一月份到来以来所发生的一切,我有很多话要说。但今天我特别想谈谈寄宿家庭应该遵守的所谓规则。 我们不断提醒互惠生必须遵守计划规则,否则将面临被立即遣送回国的风险。这不是我的情况,但我亲眼目睹了其他互惠生身上发生的事情。然而,当寄宿家庭不遵守规则时,该机构最终会……什么也不做。 我的寄宿家庭没有向我支付他们要求提供的法定最低津贴。直到今天,他们还欠我最后一周工作的 40 美元。 该机构承认这不正常,并告诉我他们会与家人交谈。然后什么也没有。现在已经三周了,我完全没有收到任何回复。我的第一个寄宿家庭也发生了完全相同的事情,我收到的唯一回应是:“我们不能强迫他们付款。” 所以我的问题是:如果寄宿家庭最终可以为所欲为而不会产生任何后果,那么制定规则还有什么意义呢? 40 美元对某些人来说可能似乎不多,但当你每周只赚 200 美元时,这可就不是微不足道的了。更令人沮丧的是,当您被迫支付整个月的酒店费用时,因为没有一家廉价航空公司有足够的房间来容纳互惠生,当然,该机构不承担任何这些费用。 如果您无法执行自己的规则并确保寄宿家庭支付其合法欠互惠生的费用,那么您至少应该有礼貌地直接偿还互惠生的费用,而不是让他们独自承担后果。 在这一点上,感觉就像寄宿家庭无论发生什么都会受到保护,而互惠生是唯一在出现问题时面临后果的人。这种不平等待遇是非常不公平的,并且严重质疑整个计划的公平性和完整性。

Cultural Care Au Pair 回复2026-07-19

We're sorry to hear that you've had such a challenging experience in the au pair program. We would like to assure you that we take any program violation seriously, whether preformed by an au pair or host family. We are hoping to get in touch with you to understand more about your experience and provide additional support. Please contact us at your earliest convenience or provide your information so we are able to reach out to you directly.

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Kristyna · 写过 1 条评价 · 已认证 · 体验于 2026-07-14 ·

我真的很喜欢你知道答案的方式......

我真的很喜欢你知道我的问题的答案

Cultural Care Au Pair 回复2026-07-19

We are so pleased to hear that we were able to provide you with the answers you needed. Thank you for sharing this wonderful feedback!

K
Karla Mendoza · 写过 1 条评价 · 体验于 2026-07-04 ·

克里斯汀·库尔特很有帮助

克里斯汀·库尔特(Kristin Coulter)非常有帮助,我真的很感谢她花时间与我联系,向我解释一切并帮助我完成这个过程。太感谢了!!

Cultural Care Au Pair 回复2026-07-16

We're so glad to hear about your positive experience with our staff! It's wonderful to know that our team member was able to provide such wonderful support when you needed it most. Thank you for these kind words!

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Giulia Chiffi juju · 写过 1 条评价 · 体验于 2026-07-14 ·

绝佳的机会和客户服务

女孩们非常友善,非常乐于助人,整个过程非常简单,他们给你一步一步地指导一切🫶🏻

Cultural Care Au Pair 回复2026-07-16

We're so happy to hear that our team was kind and helpful, making the process easy for you! Thank you for sharing your positive feedback.

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Luiza · 写过 2 条评价 · 体验于 2026-07-15 ·

我强烈推荐文化关怀

我强烈推荐文化关怀!成为互惠生的过程涉及很多步骤和文书工作,但该机构使一切变得更加简单和更有条理。该团队非常乐于助人,回答了我所有的问题,并提供了我安心追求这个梦想所需的支持。真正专业、贴心的机构

Cultural Care Au Pair 回复2026-07-15

We are so happy to hear that our team made joining the au pair program simple and that we were available to help when you needed it! We strive to offer excellent customer support to each of our participants, and it's wonderful to know we made a difference for you.