Cupshe

Dear Renae, we sincerely apologize for your frustration and understand how disappointing this situation must be. We offer different promotions periodically, and during certain promotional events, some items are clearly marked as non-returnable according to the specific terms and conditions of that promotion. Based on our return policy, these items are not eligible for returns, exchanges, or refunds unless they are defective, do not match their description, or fail to perform as described. We encourage you to explore our website further, as we offer a wide selection of items that are eligible for returns if you are not completely satisfied with your purchase. The return eligibility for each item is clearly indicated on the product page before checkout. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear customer, we sincerely apologize for the confusion and frustration this situation has caused. After reviewing your account, we found that the charges were not duplicate charges for a single order. Instead, multiple orders were placed successfully, which is why multiple payments were processed. Our customer service team is currently assisting you with the return process for the extra orders. Regarding your concern about not being able to reach us by phone, we truly apologize for the inconvenience. We are currently in our peak season, and due to the high volume of inquiries we receive each day, response times may be longer than usual. We appreciate your patience and understanding while our team works to assist every customer as quickly as possible. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!