Cupshe

Dear Tish Olsen, thank you for sharing your feedback. We are sorry to hear that the quality of some of the items you received did not meet your expectations. We always strive to provide our customers with products that offer good quality, comfort, and value. We understand that product preferences and expectations can vary, and we truly appreciate you sharing your experience with us. Your feedback regarding the quality of our items is very important and has been forwarded to our relevant team for further review and improvement. We are also sorry that you decided to return 3 out of the 4 items purchased. We hope that the return process goes smoothly, and we will do our best to assist you with any questions or concerns you may have. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear Rhonda Dossett, thank you for sharing your feedback. We are glad to hear that you love some of the swimsuits you ordered, and we are sorry to hear that you had difficulty with the return process for the items you did not wish to keep. We would like to clarify that returns can be easily requested through our return portal here: https://www.cupshe.com/pages/start-a-return. Alternatively, you can also contact our customer service team at [email protected], and we will be happy to assist you with the return process. We always aim to make the return experience as convenient as possible for our customers, and we appreciate your feedback as it helps us identify areas where we can continue improving. Lastly, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Dear customer, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience didn't meet your expectations. We're glad to know that you liked a couple of the swimsuits, but we're disappointed to learn that many of the other items did not meet your expectations. We strive to ensure that our product photos and descriptions accurately represent each item. However, differences in fit, fabric feel, or appearance can sometimes occur due to factors such as lighting, screen settings, and individual preferences. Your feedback is valuable to us, and we'll continue working to improve both our products and the shopping experience. We're also sorry that you feel accepting store credit wasn't the right choice. We'd like to let you know that items purchased using store credit are still eligible for return or exchange in accordance with our return policy. If any of the items you purchased with your store credit are not suitable, please don't hesitate to contact our Customer Care team. We'll be happy to review your case and help you find the best solution. We truly appreciate your feedback and hope we'll have the opportunity to provide you with a better experience in the future.