DaisySilk.com

We sincerely apologize for the experience you’ve had with your order and fully understand how frustrating this situation must be. Please know that we take lost packages very seriously and are committed to providing the best service possible. Since being notified of the issue, we have been actively working with FedEx and closely monitoring the investigation regarding your package. Our team is in regular contact with the carrier to ensure the matter is thoroughly reviewed, and we are making every effort to resolve it as quickly as possible. We will continue to keep you updated via email on any developments and are dedicated to assisting you throughout this process. Your patience and understanding are greatly appreciated, and we hope that through our efforts, we can restore your confidence in our service and products. Thank you for giving us the opportunity to address this matter. Best regards, Daisysilk Customer Service www.daisysilk.com

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the items did not fit as expected and that the material and finish were different from what you anticipated. We completely understand how disappointing this must feel, especially when you were looking forward to receiving your order. Regarding the shipping delay, we would like to explain that it was caused by temporary capacity constraints with the carrier, combined with weekends being non-delivery days, which contributed to the extended transit time. We appreciate your patience and understanding. We’re glad to hear that the return process went smoothly and that your refund was processed promptly. Your valuable feedback regarding sizing, fabric feel, and overall product quality has been shared with our team. We take comments like yours very seriously and will use them to improve our product descriptions, quality control, and overall customer experience. If you have any further questions or need assistance in the future, please don’t hesitate to contact us. We’re always here to help. Best regards, Daisysilk Customer Service www.daisysilk.com

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the item did not look as expected in person, including the color and feather details. We completely understand how disappointing this must feel, especially when you were looking forward to receiving it. We would like to let you know that we already replied to you on February 22 with detailed instructions regarding the return process. Kindly check your inbox, as well as your spam/junk folder, to locate our email containing the return steps. Your valuable feedback regarding the product appearance and overall quality perception has been shared with our team. We take comments like yours very seriously and will use them to further improve our product presentation, quality control, and overall customer experience. Thank you very much for taking the time to share your honest feedback—it truly helps us grow and serve our customers better. If you are unable to find our previous email or need any further assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the item did not look as expected in person and that your return experience has been disappointing. We completely understand how frustrating this must feel, especially after you arranged Express Post to speed up the refund process. We would like to sincerely apologize for the delay. Due to a recent warehouse inventory stocktake, there was an unexpected backlog of returned parcels, which caused delays in processing. Once our warehouse confirmed receipt and inspection of your returned package, we immediately processed your refund on February 25. Please kindly allow a few business days for the refund to reflect in your original payment account, depending on your bank’s processing time. Your valuable feedback regarding both the product and the return experience has been shared with our team. We take comments like yours very seriously and will continue improving our quality control, communication, and return handling process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better. If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com

We sincerely apologize that our product did not meet your expectations. We’re truly sorry to hear that the sizing did not work for you and that your return experience has been frustrating. We completely understand how disappointing this must feel. We would like to clarify that we received your return request online on February 19, and we replied the same day with the detailed return address information. After receiving your returned package and confirming everything was in order, we immediately processed your refund. Kindly check your original payment account to confirm the refund status. Please allow a few business days for the refund to fully reflect, depending on your bank’s processing time. Your valuable feedback regarding the sizing and overall return experience has been shared with our team. We take comments like yours very seriously and will continue improving our sizing guidance, quality control, and communication process. Thank you very much for taking the time to share your experience—it truly helps us grow and serve our customers better. If you have any further questions or need assistance, please don’t hesitate to contact us. We’re always here to help. Best Regard, Daisysilk Customer Service www.daisysilk.com