Most reviewers were let down by their experience overall. Customers complained that the products were of extremely poor quality, arriving damaged, looking nothing like the advertised items, and featuring broken parts right away. Many buyers also noted that the ordered items were significantly smaller than expected and not true to size.
Some reviewers were concerned about discrepancies regarding the products' manufacturing origin and overseas shipping. Consumers additionally struggled with the difficult return process, facing extremely high shipping costs and receiving very tiny refund offers instead of proper financial compensation.
First off they say made in America. That's the first lie. Second is they claim that they are safety toe and there's no safety toe at all. They when I contact them they are in China and the boots were shipped from China. All lies from this company. They offered me 3.00 back to try and make me happy. Almost 63.00 for a pair of 20.00 dollar boots from the dollar store. JUNK! DON'T FALL FOR THIS SCAM. I will be writing reviews across the internet and putting in a claim through PayPal.
I ordered these for my husband since he needed a new pair of boots. Wasn't sure how long it would take to get them or if the size would be true. Took 3 weeks to get them and was able to track them as well. Yes they come from China but it wasn't long for the delivery. He normally takes a 10 wide. I did a 10.5 wide. He first looked at them and though they wouldn't fit. We'll He got them on and they fit great. I would definitely order again. Love the fact they even have walking shoes as well.
SCAM!!! Not made in the USA. Not made of leather. They sent me the wrong style and size and did not exchange. No number to call. Tried to file a complaint with my credit card and they claim item was delivered so the money was not returned to me. DO NOT BUY!!!
Wrong size boots delivered and a refusal to change the ordered boots to the correct size at their expense. They suggested that I give them away as a present! A terrible company.
Dear Customer
---They don't Honor Returns..
I'm sorry for the inconvenience
About items you purchase on our website
Our products are manufactured by measuring the average data of most people and are manufactured according to specific standards.You can also try adjusting it with a shoe brace.
This product is made from the same materials as described
Different batches of products may have certain differences
Because everyone's feet are different, the feeling of use may be different. If you think the product is not the right size, it is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product.
If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective
best wishes
Customer service team
SHOES ARE NOT MADE IN U.S.A.
shoes not right size ccant cotact anyone says made im america scam came from china worst shoes ever already went on face book let them dont buy your junk
Sent me wrong Boots need to pay postage to send back to China. Sent these boot instead of correct as think they trying to get rid of these boots and know not many going to pay postage back to China.
Totally disappointed.
Bought a new pair of waterproof boots for work. They were the worse boots ever. They started falling apart after two days, were not even slightly waterproof, and the soles were so thin small stones would bruise the foot.
I made a complaint, and was offered 3 dollars as compensation, or I could return to China at my own cost. They were advertised as made in the USA! Buyer beware!
NO RETURNS unless you agree to pay postage to China. And no refund until they receive them back.
Shoes definitely not my size!! This is a scam unless you are lucky and get the right size by chance!!
They advertise they are an American company and boots are made in USA. I bought a pair of tactical boots. When I checked with the bank, I discovered the company is chinese. The Dallender website has been shutdown. I wonder what I will receive, if anything?
08/24/2024
The boots arrived today. They are comfortable and do fit. My complaint was with their advertising. It was misleading at best. I was trying to support an American manufacturing effort.
Warning Do not buy from this company. Advertised as American shoes but just cheap knockoffs. Web site says no hassle return ,money refunded within 14 days but all they offer you is $3.Shoes were the wrong size and very poor quality.I ordered 2 sixes larger than I wear and can’t get my foot into the shoe
Very disappointed.
I would give this company a 0 if I could. I bought my husband shoes from a facebook advertisement that had a logo "made in America" and "No Hassle free returns". The shoes are instead made and shipped from China. The shoes I got (2 Pair) were the wrong size. one pair one of the shoes was smaller than the other, the second pair were UK size and not US size. Upon contacting the company it took them 7 days and 2 email for them to even reply, then they offered me $3 to keep the wrong size shoe, I pushed back and they offered $5 and finally $8 as a final offer. If I want a full refund they require me pay to send the shoes back to China where they will be inspected and if able to return to stock I will get a refund at some point. I am not sure I trust them to refund my money because they have lied in their advertising and been so difficult to buy. DO NOT BUY FROM THEM!!!
This company is a scam, they advertise easy returns if not satisfied with their product but they fail to mention they are located in China and do not have a phone number to call them. They advertise that they are selling orthopedic footwear at half price but the quality of what is being sent is simply low-cost products.
I tried to begin a return within minutes of receiving my sandals when I found they didn’t fit me and I emailed them in accordance with their website instructions.
This began a series of emails back and forth with their final one telling me, “It is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product. If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective best wishes Customer service team.”
I have now researched this company and discovered this is their standard response to people trying to do a return for a refund, you can see some of the reviews for yourself on Trust Pilot as well as on ScamAdviser.
This has now forced me as well as others to begin a dispute process via PayPal and hopefully we will get our refunds.
Poor quality
Purchased motorcycle boots
They are just poor quality boots and offer no protection to the rider
They didn’t fit in any event so I returned them to the address they provided in London.
I supplied proof of return
No refund coming
Just another Chinese company selling poor quality products
To call them motorcycle boots is outrageous
This is the worst company to deal with, avoid like the plague. The quality of the boots are terrible, the eyelets broke the first time I wore them, now the company refuse to refund because they've been worn. Offered $8 refund and told me to keep the boots, what a joke, the boots are worthless. DON'T GIVE THIS COMPANY YOUR BUSINESS
The shipping time was 13 days, and I received the shoes I spent $59 on. I have worn them for three days and I feel very comfortable. I have recommended this to my comrades. I will continue to pay attention to the merchant and hope that he can continue to make excellent products. I will still buy it.
Got mine recently. So far they are the best I can remember ever having. I do a lot of hiking with a bad big toe. Does not hurt in these boots. I regretted ordering my actual size 10 after I sent the order off thinking I should have gone larger to make sure there was enough room with heavier socks on but was almost shocked with how good they fit. Perfect!
I received mine a couple of days ago and so far so good. I might order another pair. We'll see in a few months. The only problem I had was when I orders them, I didn't know when they were going to be delivered. So, when you order them just be patient and they will get there when they get there!!
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