DK88

Dear Vivo Iqoo, We’re sorry to hear about your frustration and understand how disappointing this experience must have been. After reviewing your case, we can confirm that the bonus and the associated winnings were calculated correctly in accordance with the promotion’s terms and conditions. We kindly recommend reviewing the terms and conditions of each promotion before participating, particularly the applicable withdrawal limits, to avoid any unexpected situations. We truly value you as a player and appreciate your understanding. If you have any further questions or need clarification, our support team is always happy to assist. Best regards, DK88 Support Team

Hello! We’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback. We would kindly like to clarify that your withdrawal request exceeds the current daily withdrawal limit. We would be grateful if you could submit a new withdrawal request within the applicable daily limit. This should allow your request to be processed smoothly. Thank you so much for your understanding and patience. We truly appreciate it!

Hi Neoh, Thank you for sharing your feedback with us. We’re very sorry to hear about the issue you experienced and understand how frustrating this situation can be. To help resolve this matter as quickly and smoothly as possible, we kindly ask that you follow the guidance provided by our customer support team, who are ready to assist you and ensure the process is completed correctly. We truly appreciate your patience and understanding.

Hi Rayyan Lim, Thank you for sharing your feedback with us. We’re truly sorry to hear about the delay with your deposits and the experience you had with our customer service. We understand how frustrating it can be to wait several days without seeing your funds credited to your account. Please log in to your account and contact our customer support team again, providing the proof of deposit and relevant transaction details. This will allow our team to check the issue properly and assist you appropriately. We sincerely apologize for the inconvenience and appreciate your patience. We hope to resolve this for you as soon as possible.

Hi Syafiq, Thank you for sharing your feedback with us. We’re sorry to hear about your recent experience, especially after a difficult losing streak. We understand how frustrating it can feel when things don’t go your way, and we truly appreciate you taking the time to let us know. Please remember to take a break if you’re feeling frustrated, and only play within your limits. We hope your future experience with us will be a much more positive one. If you’re experiencing any issues with withdrawals or need further assistance, please feel free to reach out to our support team so we can look into it for you. Thank you for your feedback, and we wish you all the best. 🍀

Hi Iqram, Thank you for sharing your feedback! We know some sessions can be tougher than others, but don’t let one unlucky run bring you down. Luck can turn around when you least expect it! Keep going, stay positive, we know that your next games will bring you some great wins. We’re rooting for you! 🍀✨ Best of luck!

Hi Maha, Thank you for sharing your feedback. We're sorry to hear that your experience hasn't met your expectations. We understand how frustrating it can be when you can't withdraw the full amount at once. Please note that daily withdrawal limits are part of our withdrawal policy and are in place for security and compliance reasons. Your remaining balance is safe in your account and can be withdrawn according to these limits. If you believe something isn't working as expected or need help understanding your withdrawal schedule, please contact our support team - we'll be happy to review your account and assist you. Thank you for your patience.

Hi Andy, Thank you for your feedback. We’re very sorry to hear about the frustration you experienced. Your experience is extremely important to us. The situation has been reviewed by our team and the issue has already been addressed. We truly appreciate your patience during this time. If you need any additional support, please feel free to reach out to our team anytime.

Hi Sarra, Thank you for taking the time to share your feedback. We're sorry to hear that you had a negative experience. We take concerns like yours very seriously and would appreciate the opportunity to investigate the issue. Please contact our customer support with your account details or a description of what happened so we can look into it and work toward a resolution. We value all feedback and are committed to providing a fair and reliable experience for our users.

Hi Florence, Thank you for your kind words! We’re pleased to hear that you’re enjoying our Customer Support. Providing a great experience for our players is always our top priority. You can also join our Telegram channel to stay updated on upcoming bonuses, VIP perks and special promotions: Malaysia: https://t.me/dk88my Singapore: https://t.me/dk88singapore Hope to see you around!

Hi TienLun, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. We completely understand how important it is to resolve matters like this quickly. Our support team is ready to assist you and ensure the issue is handled properly. Please follow the instructions provided by our team so the matter can be resolved as smoothly as possible. Thank you for your patience.

Hi Akhtar, Thank you for sharing your feedback with us. We’re very sorry to hear about the issue you experienced and understand how frustrating this situation can be. To help resolve this matter as quickly and smoothly as possible, we kindly ask that you follow the guidance provided by our customer support team, who are ready to assist you and ensure the process is completed correctly. We truly appreciate your patience and understanding.

Hi Wang, Thank you for sharing your feedback with us. We’re very sorry to hear about the issue you experienced and understand how frustrating this situation can be. To help resolve this matter as quickly and smoothly as possible, we kindly ask that you follow the guidance provided by our customer support team, who are ready to assist you and ensure the process is completed correctly. We truly appreciate your patience and understanding.

Hi Livmiaww, Thank you for sharing your feedback with us. We’re very sorry to hear about the issue you experienced and understand how frustrating this situation can be. To help resolve this matter as quickly and smoothly as possible, we kindly ask that you follow the guidance provided by our customer support team, who are ready to assist you and ensure the process is completed correctly. We truly appreciate your patience and understanding.

Hi Numan, Thank you for your feedback! We’re happy to know that you feel our games are fantastic and they made your experience enjoyable. Reviews like yours help us continue building a better platform for our players. For the latest updates, events and exclusive rewards, you can also join our Telegram channel: Malaysia: https://t.me/dk88my Singapore: https://t.me/dk88singapore See you there!

Hi Amirul, Thank you for your feedback! We’re happy to know that our simple and easy to use playform made your experience enjoyable. Reviews like yours help us continue building a better platform for our players. For the latest updates, events and exclusive rewards, you can also join our Telegram channel: Malaysia: https://t.me/dk88my Singapore: https://t.me/dk88singapore See you there!

Hi Lim, Thanks for taking the time to leave us a review! We’re happy to hear that our games made your experience enjoyable. Feedback like yours keeps our team motivated to keep improving. If you’d like to be the first to hear about special events and exclusive offers, you can join our Telegram here: Malaysia: https://t.me/dk88my Singapore: https://t.me/dk88singapore We’d love to see you there!

Hi Michael, Thank you for sharing your feedback with us. As per checked, the Promotion that you claimed was running in accordance with the bonus rules, following the Terms and Conditions of the Promotion, which you can refer again from the Promotion History menu. Please do aware that each Promotion has its own sets of Terms and Rules, that we encourage every customer to read and aware of it first, before start using it. For example in your case, it is written in the terms that the Maximum Bonus Limit is 5x from Bonus amount that you claimed (which in this case was 44 MYR, so Max Limit = 44 x 5 = 288 MYR). And when you completed the Promotion, system detected that your account exceeded that amount, which is why an auto deduction automatically made to follow that Maximum Limit rules above. Hopefully above guidance will be able to give you better understanding on the Promotion. Thank you!

Hi Ong, Thank you for bringing this to our attention. We’re sorry to hear that your experience didn’t meet expectations. We completely understand the importance of a smooth experience for our players. The situation has already been reviewed and addressed by our team. We appreciate your patience and hope your next experience with us will be much smoother. If there’s anything else we can help with, please feel free to reach out to our support team anytime.

Hi Verron, Thank you for sharing your feedback with us. We’re truly sorry to hear about the inconvenience you experienced. We understand how frustrating situations like this can be. Our team has already reviewed the matter and taken steps to resolve it. We appreciate your patience while the issue was being handled. If you have any further concerns, please don’t hesitate to contact our support team — we’ll always be happy to assist.