DataTech Labs Data Recovery®

Hello Christopher, we appreciate your feedback and regret that you were dissatisfied with our services. This seemed like quite an unusual situation from our perspective as well. While we appreciate your speculation, what you described did not occur - in fact, with our write-blocker technology, stable source drives cannot be unintentionally altered. Since the cloning process produces a 1:1 exact copy of the drive provided, we have to assume the damages in question occurred prior to arrival at our labs. As we are dedicated to the work we do, once we heard you were having issues, we provided free recovery services (a step up from the cloning services which were paid for) - In order to provide you, at the very least, with as much of the irreplaceable data on the machine as possible. I deeply regret that we were unable to resolve your issues with the equipment and machine itself - however, I cannot emphasize enough that the damages described simply cannot occur as a result of cloning the equipment with our technology.

Thank you Kathleen, we are glad we were able to assist you and keep the stresses to a minimum. We appreciate your business!

Hello Luke, I am Alex. While we do make a policy not to transfer data to live systems - we always want to be certain that our clients can use the data we have recovered, and can offer guidance on the best actions to take to integrate the data back into your systems. Feel free to give me a call on my direct line, 720-239-1687 - I'll be happy to help you get this sorted out.

Exactly how business should always be - We appreciate your kind words and your business, Will.