Thank you for your feedback. We're sorry to hear that your David Austin Rose Bouquet didn't last as you had hoped.
We take great care in preparing every order before it leaves our farm, and we can confirm that the flowers spend the majority of their journey in refrigerated transport. However, during the final stage of delivery, we have limited control over the conditions they may encounter.
We understand that Florida's heat can be especially challenging for fresh flowers during the summer months, and that this can sometimes impact the longevity despite our best efforts.
We appreciate your understanding and agree that cooler weather can provide more favorable conditions for flower deliveries.
Thank you again for sharing your experience.
Best wishes,
The David Austin Rose Bouquet Team
Thank you for taking the time to leave a review and happy 43rd anniversary to you both! We are delighted to hear that your flowers are still looking beautiful five days after delivery and that they helped you to celebrate such a special occasion.
We are sorry that a couple of roses arrived damaged, we will be sure to share your feedback with our quality team and our Customer Care team will reach out to you.
Thank you for leaving a review, if you need any help choosing your next bouquet just let us know!
Best wishes,
The David Austin Rose Bouquet Team
Thank you so much for your wonderful review. We are delighted to hear that you found your David Austin rose bouquet exceptionally fragrant and beautiful and it is incredibly rewarding to know we exceeded your expectations. We truly appreciate your kind words and look forward to creating many more beautiful bouquets for you in the future.
Best wishes,
The David Austin Rose Bouquet Team
C
Carolyn · 写过 3 条评价 · 已认证 · 体验于 2026-06-04 ·
★★★★★
遗憾的是失望
好吧,首先,我喜欢 DA 玫瑰。我在我的花园里种植了 22 种灌木和攀缘植物。然而,我订购了一束利奥诺拉花束(乳白色),到目前为止,我收到了一束美丽的粉红色花束,是为其他人准备的,当我告诉他们错误后,他们立即发出了新订单,然后我收到了一束冰糕色调。尽管这两束花束都很漂亮,但我做这个订单是为了为我侄女八月份的婚礼做一次试运行,为她的新娘花束和伴娘花做一个模型,但现在这不会发生了。遗憾的是失望了。
PS-如果您阅读他们对我的评论的回复,您可以看到他们拥有多么出色的客户服务以及他们如何照顾所有客户。非常感谢您为纠正这个问题所做的所有工作,以及我们在花园里欣赏到的所有美丽的玫瑰。
David Austin® Rose Bouquets 回复2026-06-15
Thank you for taking the time to leave a review and for your kind words about our roses. As a valued and loyal customer, your support means a great deal to us.
We are sincerely sorry that your experience with David Austin Rose Bouquets has been disappointing, and we fully understand your frustration.
Your feedback is important to us and we will investigate what went wrong to prevent similar issues from occurring in the future. In the meantime, our Customer Care team will continue to work closely with you to ensure that we make things right.
Thank you for taking the time to bring this matter to our attention.
Best wishes,
The David Austin Team
D
Donna Moser · 写过 5 条评价 · 已认证 · 体验于 2026-06-03 ·
★★★★★
粉红色奥斯汀玫瑰
服务可靠,准时。鲜花到达时状况良好,符合预期。奥斯汀玫瑰是无与伦比的!
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David Austin® Rose Bouquets 回复2026-06-09
Thank you for your kind review. We are delighted to hear that your David Austin rose bouquet arrived on time and in excellent condition. It's especially wonderful to know that you love David Austin roses. We truly appreciate your support and look forward to helping you again in the future.
Best wishes,
Emma
F
Fidler · 写过 2 条评价 · 已认证 · 体验于 2026-05-21 ·
★★★★★
最美丽的玫瑰花,也最长久!
David Austin® Rose Bouquets 回复2026-05-27
It is wonderful to know that your David Austin rose bouquet was beautiful and that the blooms lasted a long time. Thank you for taking the time to leave a review.
Best wishes,
Emma
D
Davi · 写过 3 条评价 · 已认证 · 体验于 2026-05-19 ·
★★★★★
美丽的玫瑰
玫瑰花很漂亮,包装也很好
David Austin® Rose Bouquets 回复2026-05-25
Thank you for taking the time to leave a review. We're so happy to hear that you find our roses beautiful and the packaging to be great!
P
PE · 写过 2 条评价 · 已认证 · 体验于 2026-05-14 ·
★★★★★
美丽与欢乐
你的玫瑰花束非常美丽,给接受者带来如此快乐。订购和交付过程是无缝的。演示很可爱。
David Austin® Rose Bouquets 回复2026-05-25
Thank you for your kind review! We're so happy to hear that the beauty of our bouquets has been enjoyed by your recipient. It's great to hear that the ordering and delivery process is seamless and that you found the presentation of the bouquet to be lovely. We hope our roses continue to bring you and your recipient's much joy!
Thank you for taking the time to leave a review. We're happy to hear that your mother enjoyed her Mother's Day bouquet and that it was both fragrant and arrived in perfect condition! We're glad the care instructions helped prolong the longevity of her bouquet.
Our roses are intentionally packaged in our signature midnight blue gift box, wrapped in matching tissue paper and adorned with ribbon as part of the David Austin Rose Bouquets presentation experience. The darker packaging was chosen to create an elegant, luxurious contrast that helps protect and showcase the beauty of the blooms inside upon opening.
We are truly delighted to hear that, overall, she was extremely pleased with the bouquet.
Thank you for taking the time to leave a review. We're happy to hear you were satisfied with our customer service. While we cannot guarantee carrier performance, we always want to ensure you receive an exceptional experience from David Austin Rose Bouquets. We're sorry to hear that your roses experienced some transit stress but are happy to hear they perked up once in water and that your mother was delighted with her bouquet!
S
SB · 写过 1 条评价 · 已认证 · 体验于 2026-05-16 ·
★★★★★
喜欢玫瑰的品质和……
喜欢玫瑰的品质和送货服务。
David Austin® Rose Bouquets 回复2026-05-22
Thank you for taking the time to leave a review. We're happy to hear you love the quality of our bouquets and that you were satisfied with the delivery service.
L
Linda Naulls · 写过 1 条评价 · 已认证 · 体验于 2026-05-07 ·
★★★★★
收件人喜欢这个演示
收件人很喜欢这个演示——从外部包装到书面说明。一份美丽而令人印象深刻的礼物。花儿很出色
David Austin® Rose Bouquets 回复2026-05-18
Thank you so much for your kind review! We're so happy to hear that your recipient loved the presentation of the bouquet and that the roses were impressive. We hope your recipient continues to enjoy the beauty of our roses.
L
Lilia · 写过 5 条评价 · 已认证 · 体验于 2026-05-12 ·
★★★★★
优秀的鲜花和送货服务
David Austin® Rose Bouquets 回复2026-05-18
Thank you for leaving three Trustpilot reviews, it is really appreciated. We are so pleased that your David Austin rose bouquet and the delivery were excellent. Thank you for taking the time to review us.
Best wishes,
Emma
Thank you for your lovely review. We are so happy to hear that your David Austin Rose Bouquet arrived on time and bloomed beautifully. We really appreciate your support and for taking the time to leave a review.
Best wishes,
Emma
Thank you for taking the time to review your order. It is wonderful to read that your found your David Austin rose bouquet to be easy and beautiful.
Best wishes,
Emma
R
Robert · 写过 3 条评价 · 已认证 · 体验于 2026-05-07 ·
★★★★★
包装精美,交货日期…
包装精美,准时交货。花束很完美。
David Austin® Rose Bouquets 回复2026-05-18
Thank you for your kind review, to know that your David Austin rose bouquet was perfect fills us with joy. It is also great to know that you thought the packaging was excellent and that your bouquet was delivered on time.
Best wishes
Emma
A
Aaron Shipp · 写过 2 条评价 · 已认证 · 体验于 2026-05-06 ·
★★★★★
从未失望过
David Austin® Rose Bouquets 回复2026-05-15
Thank you for taking the time to leave a review. We're so happy to hear you are never disappointed with your David Austin Rose Bouquets!
Thank you so much for your lovely review. We are delighted to hear your David Austin rose bouquet was beautiful and that you were very pleased with the presentation and the customer service.
Your kind words mean a lot to us, and we look forward to helping you again in the future.
Best wishes,
Emma
S
Stan Roberts · 写过 1 条评价 · 已认证 · 体验于 2026-05-07 ·
★★★★★
令人难以置信的美丽和芬芳的玫瑰......
令人难以置信的美丽和芬芳的玫瑰,而且寿命非常长。我给大卫·奥斯汀最高的推荐
David Austin® Rose Bouquets 回复2026-05-13
Thank you so much for your wonderful review. We are delighted to hear you loved the beauty, fragrance, and longevity of your David Austin rose bouquet.
Thank you also for giving us your highest possible recommendation, your kind words truly mean a great deal to us.
Best wishes,
Emma