Dayuse.com

Hello Tatyana, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the shuttle service at our partner hotel. We completely understand your frustration, especially since you had confirmed the details with the front desk in advance. To help us investigate this matter and find a resolution for you, please email us at [email protected] with your booking details. We look forward to resolving this for you as quickly as possible. Best regards Leila

Dear Amy, We are deeply sorry for the experience you and your family had in Miami. This is far from the seamless experience we aim to provide. While we work closely with our partners to ensure real-time availability, it appears the hotel overbooked their inventory, which is a situation we take very seriously. Regarding our availability: our support lines are open and available for immediate assistance. We have checked our logs and found two calls from your number; however, because they occurred within a two-minute window, our agents were currently occupied with other guests at that exact moment. We regret that we weren't able to connect with you instantly when you were at the front desk. We want to investigate this and find a solution for you. Please email us at [email protected] with your booking details. Once we have your information, we will look into the hotel’s actions and work toward a resolution. Sincerely, Leila