Dayuse.com

Dear Kerri, Please accept my most sincere apologies for the unacceptable experience you had. Being turned away by the hotel after a long journey is simply unacceptable. I want to assure you that our reservations are firm and guaranteed. The fact that you received both a confirmation email and a follow-up about your arrival time is proof of this. The incident with the hotel failing to honor your reservation is a serious and isolated breach that we are urgently addressing with our partner to clarify and correct their process. We are doing everything we can to ensure the reliability of your bookings. I am truly sorry that you were unable to reach our customer service. It is likely that the agent was already on a call with another client, which led to this regrettable disconnection. We have received your email and will follow up with the hotel. We will get back to you as soon as possible. Sincerely, Delphine

Hello MS, Thank you for your feedback. We are genuinely concerned to hear that you feel your previous attempts to reach us went unanswered. Please rest assured that we respond to every inquiry we receive; however, based on the information provided in your review, we have not yet been able to locate a specific support ticket or booking in our system that matches your profile. We want to make your case a priority to understand exactly what happened and find a solution for you. Could you please resend an email to [email protected] and clarify in your message that you are contacting us following our request on Trustpilot? Please also include your booking number and the name of the hotel. This will allow our team to identify your case instantly and investigate this as a priority. We look forward to resolving this for you as quickly as possible. Best regards, Leila

Dear Ariel, Thank you for contacting us. We are sincerely sorry that you were disappointed with your experience with DAYSUE. I would like to inform you that the necessity of presenting an ID is clearly indicated at different stages of our booking process on our website. Regarding your prepaid reservation, our general terms and conditions stipulate that it is non-refundable, non-modifiable, and non-cancellable. Furthermore, following your request, our agent did attempt to postpone your reservation with the hotel. Sincerely Delphine