Della

We're sorry to hear about your disappointment and appreciate you sharing your experience. Our warranty registration requirements are outlined in the warranty policy, including the registration period. We understand that construction delays or seasonal conditions can sometimes make installation within that timeframe difficult. Thank you for your valuable feedback. We'll share your suggestion with our team as we continue to evaluate ways to improve our warranty policy and customer experience. We're glad to hear that the unit is working well, and we appreciate your continued support.

Dear customer, thank you for taking the time to share your feedback. We’re glad to hear that you’re happy with the product, and we’re very sorry that the shipping experience felt slower than expected. For transparency, once an order is placed, we typically require 1 business day to arrange shipment. During peak seasons, this may take 2–4 business days. After the order is processed and fulfilled, transit time is usually 1–3 business days depending on the carrier and destination. We understand that any delay or lack of updates during this process can be frustrating. While shipping is handled through our logistics partners, we understand that the overall delivery experience reflects on us, and we are continuously working to improve both processing efficiency and shipment visibility. If you have any unresolved concerns or would like us to review your order status in detail, please feel free to contact us and we’ll be happy to assist. We truly appreciate your feedback, as it helps us continue improving our service.

Dear customer, I sincerely apologize for the inconvenience you're experiencing. We can certainly provide troubleshooting guidance to help identify possible causes. However, we do want to be transparent that for portable units, replacement parts can be very limited, and in many cases parts are not available separately or are difficult to replace. We apologize for any inconvenience.

We're sorry to hear about your experience and understand how frustrating it was to have your unit down while waiting for the replacement part. To clarify, for PCB replacement requests made more than 100 days after purchase, our warranty policy requires the original PCB to be returned to DELLA. We understand this adds an extra step, and we appreciate your cooperation throughout the process. As for the shipping time, we have multiple warehouses across the country, and replacement parts are not always shipped from the warehouse closest to the customer. Depending on inventory availability, parts may need to be sent from a different location, which can sometimes result in longer delivery times than a complete unit order. We appreciate your continued support and feedback. If you experience any issues after installing the replacement part, please don't hesitate to contact us. We'll be happy to assist you further and work with you to get everything running properly.