Designer Daydream

We’re truly sorry to hear that this was your experience and understand how disappointing it can feel when a luxury purchase doesn’t meet expectations upon arrival. All of our eyewear is thoroughly inspected prior to shipment and confirmed to be aligned and in proper condition before leaving our facility. Acetate frames, including Saint Laurent styles, are intentionally designed to be adjustable, as minor alignment shifts can occur during transit—particularly with international shipping—due to temperature changes or handling. This type of issue is considered a standard adjustment rather than a manufacturing defect and is something optical professionals safely perform every day. Understanding the customer’s hesitation about adjusting the frame themselves, we recommended a professional adjustment by a licensed optician or an authorized Saint Laurent boutique. We also offered the option to return the item for a full refund by shipping it back using a self-created return label, as we’re unable to generate prepaid international return labels. Unfortunately, we did not receive a response regarding this option. We took the time to carefully review photos and videos, explain all available options in detail, and offer guidance to help reach a fair resolution. While we regret that we were unable to meet expectations in this case, we appreciate the feedback and remain committed to transparency, responsiveness, and customer care. — Gabrielle Designer Daydream

We’d like to clarify a few important points, as there appears to be some confusion in this review. As soon as we were notified of the non-receipt, we immediately opened a USPS Missing Mail Search. This is not the same as a USPS insurance claim. A Missing Mail Search can be opened right away and is used to help locate a package that may have been mis-delivered. We also suggested multiple times for you to contact your local post office for a quick clarification on the matter as this has worked out the best in our experience to find the missing package. USPS does not allow an insurance claim to be filed until six days after a delivery scan. Once the shipment became eligible on the sixth day, we filed the claim promptly on the buyer’s behalf. The claim has since been denied by USPS due to confirmed proof of delivery, which is a determination made solely by the carrier. We are awaiting the formal letter to be mailed to us, which then we would contact you with a scan of this and further steps that you can take. When a package is scanned as delivered, USPS considers it delivered unless they identify a carrier error. In these cases, the recipient must work directly with their local post office, as merchants do not have access to GPS data, delivery routes, or driver records. We also reference this in our terms and FAQ. As clearly stated in our delivery policy, Designer Daydream is not liable for items that are marked as delivered by the carrier but are later reported as missing or stolen. Customers may choose to pursue further resolution through their banking institution if they wish, in which we would properly coordinate with them. We understand how frustrating delivery issues can be and regret that USPS was unable to recover the package. We acted promptly and followed USPS procedures at every step as well as spoke with you thoroughly throughout. — Designer Daydream