DesignerOptics.com

Hi, We’re very sorry for the delay—this is not the experience we aim to provide. Please contact us directly with your order number so we can locate your order and resolve this immediately, including issuing a refund if needed. We’re committed to making this right.

Thank you for your feedback. We sincerely apologize for the delay in delivery and understand how frustrating this must have been, especially after selecting expedited shipping. While your order was shipped with an upgraded service on our end to help speed up delivery, we recognize that the overall timeline did not meet expectations. This is not the experience we aim to provide. We truly appreciate your feedback and are actively working to improve both our processing times and communication.

Thank you for your feedback. We sincerely apologize for the inconvenience and understand your frustration, especially given the timing for Mother’s Day. While we strive to keep our inventory as accurate as possible, certain items may become backordered due to high demand or manufacturer availability, which can occasionally cause unexpected delays. We regret that this was not communicated to you sooner. Your experience is not the level of service we aim to provide, and we appreciate your feedback as we continue to improve our inventory transparency and communication.

Thank you for your feedback. We take concerns like this very seriously. All of our products, including Ray-Ban, are sourced from authorized distributors and are guaranteed to be 100% authentic. Differences in weight or feel can occur between models, styles, and materials, but this does not indicate inauthenticity. We would be happy to review your order and address your concerns directly. Please contact us with your order details so we can assist you further.

Hi Renate, Thank you for your feedback. We’d like to clarify that we do accept returns on frames within 30 days. However, prescription lenses are custom-made to each individual order, which is why they are non-returnable once produced—this is standard across the industry. This return policy is clearly listed on our website prior to purchase. That said, we did offer you a discounted solution and options to assist further. We understand your concerns and appreciate your input.

Thank you for your feedback. Our return policy is available on our website, and the return fee covers processing and handling costs. We understand your concern and appreciate your input as we continue to improve our service.

Hi, thank you for your feedback. We take claims like this very seriously. All of our products are sourced from authorized distributors and are guaranteed to be 100% authentic. We do not sell counterfeit items under any circumstances. Regarding your order, your return and refund were processed after receipt. Any delay was due to our scheduled Passover holiday closure, which was communicated on our website. We stand behind the authenticity of our products and are always happy to address any concerns directly. If you have any specific questions, please feel free to reach out to our customer service team.

Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. Please note that fit and alignment can sometimes occur during handling or shipping, and in many cases can be adjusted. That said, we have offered to either repair the frame or exchange it for a new one to ensure you receive a properly fitting pair. Our goal is to resolve this for you promptly and to your satisfaction. Please feel free to reach out so we can proceed with the option that works best for you.