DesignerOptics.com

Thank you for your feedback. We sincerely apologize for the inconvenience. Please note that we were closed for a holiday during this period, and this was clearly stated on our website at the time of purchase. We did respond and offered to exchange the frame for a new one to resolve the issue. Our goal is always to provide a fair and prompt resolution. We regret that your experience did not meet expectations and remain available to assist further.

Thank you for your feedback. We’re sorry to hear about your experience. Please note that there was a delay due to our closure for a holiday, which impacted processing times. Regarding the lenses, each order undergoes a detailed quality control and cleaning process before shipment. The markings mentioned are standard reference markings used during production; however, they are not intended to remain visible upon delivery. If this was your experience, we would like the opportunity to review and address it appropriately. We would appreciate the opportunity to review this further—please reach out with additional details so we can properly address your concerns.

Thank you for your feedback. Your order was placed on April 3 while we were closed for the Passover holiday (April 1–April 10). This closure was clearly noted on our website at the time of purchase. We did respond to your inquiry on April 4, and while response times were limited during the holiday period, we resumed full operations immediately upon reopening and processed orders accordingly. We apologize for any inconvenience caused and appreciate your understanding.

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Our team did respond and provided clarification based on the information available at the time. To ensure your satisfaction, we have issued a full refund for your order. We are continuously working to improve both our product descriptions and customer support to better assist our customers. We appreciate your input.

Thank you for your feedback. We understand your frustration regarding the backorder delays and sincerely apologize for the inconvenience caused. The item you ordered was on backorder from the manufacturer, and while we communicated the updated timelines as they were provided to us, we recognize this was not the experience you expected. As per your request, a full refund has been issued for your order. We regret that this situation led to dissatisfaction and appreciate you bringing it to our attention.

Thank you for your feedback. We take claims like this very seriously and would like to address your concerns. All items shipped by Designer Optics are brand new and undergo quality inspection prior to dispatch. We do not sell or ship used products under any circumstances. Additionally, we do offer solutions when issues are reported. If an item is received damaged or defective, customers are encouraged to contact us so we can review the case and provide an appropriate resolution, which may include a replacement or repair depending on the situation. We are unable to locate details of your case based on this review. We kindly ask that you contact us directly with your order information so we can investigate this matter further and assist you accordingly. Best regards, Designer Optics Customer Support