dewbu.com

Hello, Thank you for bringing this to our attention, and we are genuinely sorry to hear about the frustrating experience you've had with your camo set and batteries. This is certainly not the quality or performance we stand for. We take this matter very seriously and are committed to making it right for you. Our customer service team is ready to provide you with a prompt and satisfactory solution. To help us investigate and resolve this issue immediately, please contact us directly at [email protected] with your order number. We will take it from there. Thank you for your patience. We look forward to restoring your confidence in our products.

Thank you for bringing this to our attention – and we're truly sorry for the trouble. 🙏 To clarify: when you received the jacket, was the battery already missing from the box? If so, that was our mistake, and we will gladly send you a replacement battery at no cost. Also, regarding the jacket not getting warm – please email us at [email protected] with your order number and a short description (or video if possible). We’ll help you figure out what’s wrong and make sure you get a jacket that works properly. You deserve to stay warm – and we want to make this right. Please reach out so we can fix both issues for you. The DEWBU Team

Thank you for sharing this with us – truly. ❤️ We're so sorry to hear about your battle with bone cancer, and we deeply respect your love for the outdoors and hunting despite the pain. Knowing that our jacket helps keep you warm and makes being outside more tolerable means more to us than words can say. Thank you for trusting DEWBU to be part of your journey. Stay strong, stay warm, and keep doing what you love. 💪🧥 The DEWBU Team

Thank you for your honest feedback – and we're glad you find the jacket decent and fairly priced for the warmth it provides. 🙏 Regarding battery life: our 12V battery lasts 3.5–4 hours on high and 9–10 hours on low. Actual runtime can vary based on outside temperature and heat setting you use. If you feel your battery isn't lasting as expected, please email us at [email protected] with your order number – we'd be happy to help you troubleshoot or check if a replacement is needed. Thanks again for giving DEWBU a try, and we hope to earn that 4th or 5th star next time! 🔋🧥 The DEWBU Team

We're really glad you like the jacket. And we hear you on the hand area – that's a great suggestion for future improvements. I'll pass this along to our product team. In the meantime, keeping your hands in the side pockets (which are lined) can help trap extra warmth. Thanks again for helping us get better! 🧥🔥 The DEWBU Team

Thank you so much! 🎁 We're glad it arrived quickly and that you were happy with the look and feel of the jacket. That already says a lot. We hope the person who received it loves it just as much – and stays wonderfully warm. Thanks for choosing DEWBU! 🧥✨ The DEWBU Team

We're truly sorry to hear this – and thank you for being honest. 🙏 It sounds like you bought this jacket with love and hope for your girlfriend, especially with her autoimmune issues. That makes our heart ache that it didn't meet your expectations. The jacket should warm up noticeably, especially on the high setting. Could there be an issue with the battery or connection? Sometimes the battery needs a full charge first, or the heat setting may not be turned up enough. Please email us at [email protected] with your order number. We want to help figure out what went wrong – whether it's a defective battery or something else – and make sure she gets the warmth she deserves. You trusted us because of good reviews, and we don't want to let you down. Let us make this right. The DEWBU Team

Hello! Thank you for your feedback. We noticed your payment failed five times in our backend. We were concerned your credit card might have been compromised, so for security reasons we sent you a confirmation email after your sixth successful payment. This is why we were unable to ship your order promptly. Our latest shipping time is usually within the second business day after payment. I hope you understand. Best regards. Laura

Thank you so much! 😊 We're thrilled you found the quality outstanding at a fair price – and that you love the plug‑in adapter as an alternative to the battery pack. That's a feature we're pretty proud of too. Thanks for shopping with us and for the kind words! 🧥🔌 The DEWBU Team

Thank you for your honest feedback – and for your patience. 🙏 We're truly sorry for the mix‑up with the sizing and the broken zipper on the replacement. That’s not the experience you should expect. But we're so glad our customer service team was able to respond quickly and finally get you a jacket that works – and that your husband now finds it comfortable, warm, and easy to use. That means a lot to us. Thank you for sticking with us, and for the kind words about our service. 🧥🔥 The DEWBU Team

Thank you so much for this amazing review – and for your loyalty! 🙌 We're honored to finally be in your life 😄 And great thinking on the backup battery – always better to have it and not need it. We're glad the lowest setting already keeps you warm. Also, just so you know: we do offer heated jackets with detachable hoods! You can find them on our website. But we hear your feedback loud and clear – thank you for sharing. Stay warm and thanks for recommending us! 🧥🔥 The DEWBU Team

Thank you for sharing this – and we're sorry for the battery trouble. 🔋 What you're describing (battery shutting off at 95%) is not normal. It sounds like a possible defect. Could you please send a short video showing the issue to [email protected]? Also include your order number or purchase date if you have it. Our team will take a look and give you a proper solution. Just so you know: DEWBU batteries are covered by an 18‑month warranty. If your purchase is still within that period, we'll replace it at no cost. Even if it's been longer, please still reach out – we'll do our best to help. Thanks for your patience, and we hope to make this right for you. 🧥🔋 The DEWBU Team

Thank you so much for your loyalty – two coats, that's awesome! 🙌 We're really glad you love them. And we hear you on wanting longer battery life when running on high – that's totally fair. Just so you know, our batteries are covered by an 18‑month warranty. If you feel your battery isn't performing as it should, please email us at [email protected] with your order info. We're happy to take a look and help. In the meantime, many customers buy an extra battery pack to swap out when needed – that might be a good solution for always running on high. Thanks again for choosing DEWBU and for sharing your honest experience! 🧥🔋 The DEWBU Team

Thank you so much for your kind words – and for being a fan of DEWBU! 🙌 We're thrilled that both the jacket and pants are keeping you warm and fitting well. That means a lot to us. Just as a friendly reminder: our jackets come with a 3‑year warranty, and batteries are covered for 18 months from the purchase date. If you ever run into any issues – now or down the road – please don't hesitate to reach out to us at [email protected]. We're always here to help. Thanks again for trusting DEWBU, and we can't wait to keep you warm on many more adventures! 🧥🔥 The DEWBU Team

Thank you so much for your wonderful feedback! 😊 We're delighted that you loved the quality and that our team made your exchange smooth and easy. Great customer service is something we truly take pride in. Just a quick reminder – your DEWBU jacket is covered by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever need assistance down the road, just email us at [email protected]. We're always here to help. Thanks again for choosing DEWBU – we look forward to keeping you warm for years to come! 🧥🔥 The DEWBU Team

Thank you so much for your loyalty – three coats, that's amazing! 🙌 We're honored that you keep coming back. So glad you love them and find the price fair. Just as a quick reminder: your DEWBU jackets are covered by a 3‑year warranty, and the batteries are covered for 18 months from the date of purchase. If any issues ever come up, please don't hesitate to reach out to us at [email protected]. Thanks again for trusting DEWBU to keep you and your loved ones warm! 🧥🔥 The DEWBU Team

Thank you! 🙌 Fast, efficient, and keeping our word – that's the goal. We're so glad you're satisfied. Thanks for trusting DEWBU! 🧥🔥 The DEWBU Team

Thank you so much for the kind words and 5 stars! 🌟 We're thrilled to hear you love the quality and heat performance – "super star" made our day! 😊 Just a friendly reminder: your DEWBU jacket is backed by a 3‑year warranty, and the battery is covered for 18 months from the purchase date. If any questions ever come up, please email us at [email protected]. We're always here to help. Thanks again for recommending us – stay warm and shine on! 🧥🔥 The DEWBU Team

Thank you so much for sharing your experience – and we're sorry you initially missed the battery, but so glad our team made it right! 🙏 We truly appreciate your kind words about our customer service. Getting things right for you is what we're here for. Just a friendly reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery is covered for 18 months from the original purchase date. If any other questions ever come up, please don't hesitate to reach out to us at [email protected]. Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥 The DEWBU Team

Thank you so much for your wonderful feedback – and we're sorry the first size didn't work, but thrilled our team could make it right so quickly! 🙌 We truly appreciate your kind words about our customer service – that means the world to us. Just a quick reminder: your DEWBU jacket is covered by a 3‑year warranty, and the battery has an 18‑month warranty from the date of purchase. If you ever need anything in the future, just email us at [email protected]. Thanks again for choosing DEWBU – stay warm and happy! 🧥🔥 The DEWBU Team