Hi Bill,
We are sorry to hear you had a less than positive experience renting with us! Our standard rental period is 7-14 days, with exact timeframes ranging from location to location. Having said that, our site should have made that more clear to which we apologize! Please reach out to [email protected] to see if we can help rectify this situation for you.
Hi Kevin,
We are so sorry to hear you had a less than stellar rental experience! We strive to provide the best service possible, and your feedback is incredibly important to us. Please reach out to us if you have any other questions or concerns you would like to share!
Hi Randy,
We apologize for any inconvenience that may have occurred during your rental. However, having reviewed our records, the additional charge was not for a bicycle. You claimed to have clean concrete in your dumpster, which is allowed. Yet, when we showed up for pickup, the concrete was not clean. Therefore, it had to be taken to a proper facility first. Photos of the concrete should have been taken by our driver, which is indeed our mistake.
If you have any additional questions, please reach out to our operations team at [email protected].
Hi Iona,
We are sorry to hear you had a negative rental experience with us. Would you mind reaching out to us to clarify your issues so we might better address them? Please email our operations team at [email protected] so we can address your concerns!
Hi Renee! We are so happy to hear you had a great experience with us! We will definitely let Jason know about your experience with him. Thank you for choosing Discount Dumpster!
Hi Tom,
We’re very sorry that we missed the mark here. We strive to provide excellent customer service and stewardship and apologize that your experience was not up to those standards. We have to take the safety concerns of our drivers seriously, especially when bad weather is involved. Safety is our first priority, and we do apologize for not being able to complete the delivery the way you planed!
We’d love to win your business back and would be happy to chat with you more about this experience. Please email us at [email protected], or call at 855-573-3867, so we can chat more. Thank you!
Hi Terri, we are happy to hear you had a positive experience renting from Discount Dumpster! We do apologize for any inconvenience caused by our driver, though. Your feedback is valuable to us as it helps us prevent any issues like yours in the future! Thank you for choosing Discount Dumpster!
Hi Don,
We apologize for any confusion that may have occurred during your rental. When our driver showed up to retrieve the dumpster on the agreed date, you refused pickup, which does add a fee for our driver's time. Our drivers have tight schedules to adhere to and can't always accommodate on the spot changes to deliveries or pickups.
We do our best to send text alerts or other forms of communication to inform you of deliveries/pickups. If this was not the case for you, we deeply apologize! Thank you for your feedback as this will help ensure issues like these don't happen again!
Hi Antonio, we’re sorry for any confusion but the additional charges you received were applied by the landfill for three mattresses, which are prohibited items. This was not a fee we applied, this was a separate fee from the landfill. We have no influence over landfill prices or policies. Mattresses are not generally welcomed in landfills, and extra charges will be applied for the work required to break down and dispose of mattress materials properly. We do apologize for the situation, as landfill policies can vary place to place! Feel free to reach out if you have any more questions!
We are so happy to hear you had a positive rental experience. Your feedback is valuable and we are more than happy to provide a pleasant rental experience! Thank you for choosing Discount Dumpster!
Hi Luis, we are so happy to hear you had a positive rental experience. Your feedback is valuable and we are more than happy to provide great services! Thank you for choosing Discount Dumpster!