Thank you for your review, Susan. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you for your review, Steve. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you for sharing your buying experience. I'm disappointed to read about our unsatisfactory service regarding the need to cancel your order. We want to make this right with you and investigate where things went wrong. Please email our customer service team addressing your email to our customer service manager, Shawna, or call our customer service toll-free number (855) 702-6657 again, please ask for Shawna. She will be more than happy to work with you to make things right.
Thank you for your review, Shari. I'm disappointed to hear that you tried to contact us multiple times and could not reach anyone. This is completely abnormal and unacceptable. I will investigate how your call, email, and chat went unanswered. I want to make this right with you. Please email our customer service team at [email protected], or for immediate resolution, contact us at (855) 702-6657, Monday through Friday, 9 am until 5 pm est. When either calling or emailing, please ask to speak with the customer service manager Shawna..
Hello David,
Thank you for your review. I understand that you received an item that you did not order. I want to research this matter further and explain how you received this book. We do not ship items that are not ordered or work with authors to ship items to potential customers. Please email our customer service team a photo of the book and the tracking number from the shipping label. I’ll be able to investigate this situation further and provide you with the order details. [email protected], please address the email to Shawna.
I look forward to hearing from you and working together to resolve this mystery.
Respectfully,
Shawna
Customer Service Manager
Thank you, Amy, for your review. I am terribly disappointed that you received multiple responses regarding the same issue. Our Customer Service team members are all trained on the same policies, procedures, and follow-through. I want to make this right with you and turn this experience around. Can you please provide me with your order number? I also want to investigate how your concerns were addressed and where we failed you.
Thank you for your review, Brooksyne, and I'm sorry to hear that the book arrived was not as listed. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you for your review, Mike. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you for your review, Matt R. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you, Kristopher, for your review. I appreciate you bringing to our attention the lack of communication regarding the tracking details. I will have this addressed right away. I'm happy to hear that you are overall pleased with your purchase and hope you'll allow us to be of service to you again in the future.
Thank you for your review, Cheryl. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
Thank you for your review, Janet. We want to make this right with you. Can you please email our customer service team for immediate resolution? Please email us at [email protected] Please mention your review so that your email is handled accordingly.
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