China PHONEFIX Shop Team is specialized in offering one-stop supply chain solution for your phone repair business, including mobile phone repair tools kit, Cell phone Components & Accessories, Screen refurbishing machines and Repair Consumables as well as accessories.
Very poor product and even worse customer service
I ordered a diagnostic tool for MacBooks, and it never worked from the start. I reported the issue immediately after first use, but instead of providing a solution, the seller kept dragging things out—asking for countless photos and videos, over and over again. Eventually, they found one video they could twist to shift the blame onto me.
The quality of the components is terrible, and their after-sales service is just as bad. I strongly advise against buying from this seller. Read the negative reviews across different platforms and you'll quickly understand who you're dealing with.
EDIT:
After posting my review, I was contacted by two representatives. One of them tried to convince me that I had never placed an order with them.
The second person started off politely, asking what the issue was. However, they seemed to believe they had already offered a solution. Over the course of two months of chatting with their colleague, I received no real help — just repeated, childish questions like asking for yet another video, or even questioning whether I had plugged the cable in correctly.
I’ve been running a repair shop for almost 10 years and have extensive experience with devices, yet they kept insisting that a solution had been offered. In reality, no actual solution was ever provided — just the suggestion to buy another item.
EDIT 2:
After sending photos of a chat with their representative to their employee, I received no further response. It was clear no help was offered. They talk a lot but provide no solutions, just dragging things out. A real disappointment.
Avoid this supplier.
EDIT:
After a chat with these people, they decided to ignore my questions. Lost money, Have defect device. Top service.
Edit: 28 September 2026
They try to sell me some new stuff, sending watsapp and spamming. When i ask for solutions of this order, they ignore me. Dont buy here, not worth it.
China PHONEFIX Shop Team 回复2025-05-12
Hello, hope you are doing well. You didn't order any products from our website, your order was completed on the Aliexpress platform. The corresponding customer service has communicated with you and provided a solution.
Highly recommended in every way. Incredible service where I get everything and more than what they sell in my country at the best price, with the help of Sunny, who is a genius, always answering questions and clarifying doubts.
I have nothing but praise for diyfixtools.com! Their sales manager was incredibly kind, helpful, and professional throughout the entire purchasing process. They assisted me in selecting the best tools and accessories, ensuring the whole experience was smooth and stress-free. This helped me a lot for opening my repair shop. I will definitely work with them again and highly recommend them to anyone looking for quality products and outstanding service
“Exceptional Service and Outstanding Quality: A Stellar Experience with DIYFIXTOOL (China PHONEFIX) and Miss Billen Chen”
A Testament to Excellence: Our Experience with DIYFIXTOOL (China PHONEFIX) and Miss Billen Chen
As a distinguished name in the electronics industry, we recently had the privilege of partnering with DIYFIXTOOL (China PHONEFIX) for a selection of premium-quality electronic products.
From the initial engagement to the completion of our transaction, the entire experience was nothing short of impeccable.
DIYFIXTOOL’s (China PHONEFIX) products exceeded our expectations, exemplifying a commitment to quality and reliability that is truly unparalleled.
Yet, what truly elevated our experience was the exceptional standard of customer service, epitomised by our primary liaison, Miss Billen Chen.
From the very outset, Miss Chen demonstrated consummate professionalism and an unwavering dedication to ensuring that every facet of our collaboration was seamless.
Her deep understanding of our business needs, coupled with her proactive and attentive communication, ensured that each step of the process was handled with precision and care.
Miss Chen’s meticulous attention to detail and her willingness to go above and beyond set a new benchmark for excellence in customer service.
Whether responding promptly to queries, providing timely updates, or addressing even the most minor concerns, she consistently displayed an unparalleled commitment to our satisfaction.
The after-sales support offered by DIYFIXTOOL (China PHONEFIX) was equally exemplary.
Miss Chen maintained proactive communication to ensure our continued contentment with the products, addressing any follow-up requirements with unmatched efficiency and genuine care.
It is rare to encounter a company that upholds such high standards of honesty, transparency, and dedication in its business practices.
DIYFIXTOOL (China PHONEFIX) has certainly set itself apart in this regard. Miss Chen’s remarkable service, combined with the superior calibre of the products we procured, has earned DIYFIXTOOL (China PHONEFIX) our unreserved recommendation.
We eagerly anticipate continuing our collaboration with DIYFIXTOOL (China PHONEFIX) and wish to extend our heartfelt gratitude to Miss Billen Chen for her outstanding support.
Working with such a professional and trustworthy team has been a true pleasure.
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
I had a very disappointing experience with this company. I ordered a phone part that turned out to be defective and did not work at all. When I contacted customer service for a return or refund, they made the process unnecessarily difficult and were unwilling to help. Instead of standing behind their products, they gave me the runaround and made what should have been a simple return a frustrating experience.
I would not recommend buying from this company. Poor product quality combined with poor customer service is a bad combination. Shop elsewhere if you want reliable parts and a hassle-free return policy.
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
Very professional team. You can trust them for sure.
Fast delivery, answering all questions very fast.
I will keep on buying other products and machines
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
Amazing service, been getting all my tools for the past 5 years and every time the service has been great. Many thanks to Bellin, quick replies and fast shipping.
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
When you encounter a problem with an item, due to an incorrect description, and you spend your money, don't expect someone to help you. Customer service doesn't help much and often doesn't understand our problems that we report to them. I strongly advise against
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we have investigated and understood this issue. You ordered the product and received it, but it does not meet your expectations. We have provided you with a solution, but have not received your response. Best wishes.
I've been purchasing from them since 2020, first on Aliexpress, and then directly from their website (which will usually be cheaper than Ali).
Almost any repair tool that you're looking for, they most likely have it. They will also try to source something you need if they don't have it.
They are extremely reactive: most orders are shipped within 24h of placement.
I recommend Phonefix to all my colleagues, when they ask where to purchase repair tools.
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
Trusted company. I always buy repair tools from them. I appreciate how their customer support is responsible and willing to help if I have any questions. You can't go wrong with this company
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
Very good company. Received my ordered package within 15 days from the order date, very good communication. Special thanks to Miss Bellin for your kind support. ***** From me.
China PHONEFIX Shop Team 回复2024-12-09
Thank you for your support, we will continue to provide you with the best service. Best wishes!
I ordered here multiple times on this shop, most of them went without a issue.
Made an order on 24-05-2023 which included a fume extractor TBK 658.
The Fume Extractor TBK 658 was discontinued and they offered an replace model which was cheaper than the original model i ordered and if i agreed to replace they would refund the difference between the models.
Contacted the customer service multiple times about it when i would the difference refunded.
Each time I would get "It's passed onto finance department"
We are almost two months further and still didn't receive the difference in money back.
UPDATE: never got my money back
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