Very poor product and even worse…
Very poor product and even worse customer service I ordered a diagnostic tool for MacBooks, and it never worked from the start. I reported the issue immediately after first use, but instead of providing a solution, the seller kept dragging things out—asking for countless photos and videos, over and over again. Eventually, they found one video they could twist to shift the blame onto me. The quality of the components is terrible, and their after-sales service is just as bad. I strongly advise against buying from this seller. Read the negative reviews across different platforms and you'll quickly understand who you're dealing with. EDIT: After posting my review, I was contacted by two representatives. One of them tried to convince me that I had never placed an order with them. The second person started off politely, asking what the issue was. However, they seemed to believe they had already offered a solution. Over the course of two months of chatting with their colleague, I received no real help — just repeated, childish questions like asking for yet another video, or even questioning whether I had plugged the cable in correctly. I’ve been running a repair shop for almost 10 years and have extensive experience with devices, yet they kept insisting that a solution had been offered. In reality, no actual solution was ever provided — just the suggestion to buy another item. EDIT 2: After sending photos of a chat with their representative to their employee, I received no further response. It was clear no help was offered. They talk a lot but provide no solutions, just dragging things out. A real disappointment. Avoid this supplier. EDIT: After a chat with these people, they decided to ignore my questions. Lost money, Have defect device. Top service. Edit: 28 September 2026 They try to sell me some new stuff, sending watsapp and spamming. When i ask for solutions of this order, they ignore me. Dont buy here, not worth it.