doctorSIM 回复2026-06-12Hello Hamza,
I sincerely apologise for any frustration this situation may have caused you.
We have reviewed your case and, according to our records, the refund was processed and completed correctly. However, we want to ensure that all the information is clear and to address any concerns you may have.
We have therefore contacted you by email to provide further details about the transaction and help you verify its status. We remain at your disposal to clarify any issues and support you until the matter is fully resolved.
Thank you for sharing your experience and giving us the opportunity to help you.
Kind regards,
Sofia.