Dr. B

Hi Kristin, Thank you so much for your wonderful feedback! We know that when you're under the weather, every little bit of convenience helps. Your positive experience with our consultation process means the world to us, as we strive to make your healthcare journey as effortless as possible. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Hi Thomas, We’re very sorry to hear that you had a negative experience with our service. Feedback like this is important to us, and we would appreciate the opportunity to better understand what happened and how we can help resolve the issue. If there was any confusion regarding our process or a specific charge, our team would be happy to look into it right away. Please feel free to reach out to us at [email protected] so we can investigate and assist you as quickly as possible. One of our team members will prioritize your case and work with you to address your concerns. We’re here to help and would be happy to make this right. Sincerely, The Dr. B Support Team

Hi Heather, Thank you for choosing us, and we're thrilled that you felt safe and supported during your online consultation. Providing a trusted and convenient avenue for people to feel better quickly is what we're all about, and we're always here for you! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you continued good health, The Dr. B Support Team

Hi there, Thank you for bringing these concerns to our attention. We’re really sorry to hear this — especially knowing you’ve been depending on your medication, and for the conflicting information you received regarding our consultation policies and for the difficulty you experienced in securing your refill. Regarding our policies, we regularly update our clinical guidelines to ensure we are meeting the highest standards of patient safety. While we understand that moving from a 90-day to a 60-day consultation requirement can be frustrating, these windows are established by our medical team to ensure that medications—especially those taken long-term—are being monitored effectively. Furthermore, our scrutiny of patient data is a vital part of our clinical "due diligence." As a healthcare provider, we are required to thoroughly review medical history to ensure that any prescription remains safe and appropriate for you. We regret that this felt transactional rather than supportive, as our goal is always to provide safe, professional care. We would like to look into your specific account to see where the communication breakdown occurred and to verify the instructions you were given by our team. Please reach out to us at [email protected] with your account details so we can investigate this further and work toward a resolution. Your feedback matters to us, and we genuinely want every patient to feel supported and cared for — not just processed through a system. We hope you’ll give us the chance to make this right. Sincerely, The Dr. B Support Team

Hi Alan, We sincerely apologize for the frustration you experienced while trying to schedule your follow-up. We aim for our technology to make healthcare more accessible, but it is clear that in your case, it created a barrier rather than a solution. While we utilize AI to help process requests quickly, we never want it to come at the expense of actually resolving your concerns. That’s not the experience we want anyone to have, and we’re sorry we missed the mark here. We are currently working on better ways to ensure that when a situation requires a "human touch," it is escalated to our team immediately. We would like to make this right and ensure your follow-up is scheduled correctly. Please contact us directly at [email protected] so one of our team members can personally assist you and address the specific issue you’ve been facing. Your feedback is important, and we’re continuously working to improve both our technology and our human support. Thank you for sharing your experience — we hope you’ll give us the opportunity to turn it around. Sincerely, The Dr. B Support Team

Hi Haitao, Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team

Hi, Thank you for sharing your experience with us! We're genuinely delighted that you discovered our services. We're dedicated to being your reliable, convenient resource for feeling better, and we're here whenever you need us. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Hi Helena, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Video consultations are only required in certain cases to ensure our providers can make safe and appropriate treatment decisions. We want to clarify that while some complex cases do require a $39 video consultation to ensure the highest level of medical safety, the majority of our treatment consultations are priced at $15. These clinical evaluations are a medical requirement to ensure that every patient receives a treatment plan that is both safe and effective for their specific needs. We aim to keep our services affordable while maintaining high medical standards. If you’re open to it, we’d be happy to review your experience and see how we can help. Please reach out to our support team directly at [email protected], and we’ll prioritize your concern right away. Your feedback helps us continue to improve. Sincerely, The Dr. B Support Team

Hi Sakdaded, We’re glad you had a great experience with Dr. B. We believe in making healthcare as convenient as possible. Your satisfaction is our top priority, and we really appreciate your feedback. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team

Hi Melanie, We're so grateful for your kind words! It's our mission to make healthcare more accessible and convenient for everyone. We're so glad that our online medical consultation process made it possible for you to get the care you needed, without having to leave your home. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team

Hi Steven, We're thrilled to hear about your positive experience. Thanks for sharing it with us! Our primary mission revolves around making online medical consultations accessible and affordable—all while keeping the ""care"" in healthcare. We're truly delighted to have been able to help you on your path towards improved health. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Hi Michelle, Thank you for sharing your positive experience with us! We believe in making healthcare as convenient as possible. We’re glad you had a great experience with Dr. B. Your kindness in recommending us is truly heartwarming. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team

Hi, We're absolutely delighted to hear your positive feedback! It's fantastic to know that we've helped you avoid the waiting room hassle. We're all about increasing access to quality healthcare while minimizing stress, and your feedback reassures us that we're on the right path. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you good health, The Dr. B Support Team

Hi Drew, We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team

Hi Lourdes, Thank you for your wonderful feedback; it means a lot to us! We're really glad that we could provide you with an affordable and trustworthy experience! We understand that healthcare costs can be a barrier to seeking care, and our main mission is to make quality medical consultations online truly convenient and affordable. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team

Hi Carly, Thank you for sharing your positive experience with us! Our primary goal is to provide accessible and affordable online medical consultations—while keeping the *care* in healthcare! We are thrilled to have been able to support you on your healing journey. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team

Hi Meranda, We're thrilled to hear about your positive experience. Thanks for sharing it with us! Your health is our top priority, and we're delighted that our hassle-free medical consultation process made it easier for you. We know that when you're sick, it's important to feel supported and cared for. We're here to be that support system for you, from the comfort of your own home. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team

Hi Vickie, Thank you so much for sharing your experience with us! We believe in making healthcare as convenient as possible. We're so glad to hear that our hassle-free medical consultation process was a positive part of your journey to feeling better. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you good health, The Dr. B Support Team

Hi Mo, Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission. If you have any more questions or concerns, please feel free to reach out to us at hidrb.com/contact. Sending wishes for your continued good health, The Dr. B Support Team

Hi Shryll, We can't thank you enough for sharing your positive experience! Our primary mission is to offer accessible and cost-effective online medical consultations, all with a big dose of *care*. Thank you for choosing us! If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way. Sending wishes for your continued good health, The Dr. B Support Team