Dr. B (drb.ai) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great prices! Good product.
Hi Hugh, Thank you for sharing your positive experience with us! We believe in making healthcare as convenient as possible. We’re glad you had a great experience with Dr. B. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team
Wrong frequency: As part of the dysfunctional AI process, you are requested to upload a copy of a previous scrip. Mine clearly said “twice a day.” When I got my confirmation Email from the provider, it said ONCE a day. When I went to correct it, the same AI that requested a scrip upload was unable to comprehend “once” vs “twice” a day, and insisted a “get a callback.” They don’t say “when,” of course, so you have incompetent AI + ridiculous phone tag to fix a simple, glaring error. This service is NOT convenient in the least. It is the OPPOSITE. And that’s assuming it wasn’t the provider who misread the scanned scrip. Total mess.
Hi Jim, We sincerely apologize for this experience. Getting your dosage right—and ensuring you can reach a real person when there’s a discrepancy—is something we take very seriously. We want to make this right immediately. Please email your account details to [email protected] so we can investigate what happened. Sincerely, The Dr. B Support Team
Amazing and sooo easy! And cheap! Love!
Hi Emily, We're genuinely touched by your feedback! We understand that healthcare costs can be a significant concern, and we're delighted that our services met your expectations. Our main mission is to offer affordable and convenient medical consultations online. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team
I definitely give this online website for doctors if you wanna call it that five stars due to the fact that they question you quite extensively about what’s going on with you, I’m a nurse and I know that some of these online doctors literally if they’re not doing like a face-to-face interview with you don’t even ask for like your blood pressure if you’re doing blood pressure meds this one they wanna make sure they want to see your bottle they want to see your blood pressure they want to see your weight you wanna see all these different things depending on what what it is that you’re writing in about that you need, for whatever that script is. In my instance it was blood pressure medication, a screwup at the doctors office they missed that I had an appointment just a few days ago and never went back backwards instead just looked forward and missed the appointment I have next week on Friday so it was just a clerical error, but nonetheless you cannot go without your blood pressure medication for one day due to rebound hypertension which can be very dangerous for some people even leave to death so the fact that for $19 within three hours on weekends I will say it does take a little bit longer because they have a lot more request on weekends but all you gotta do is just write that you want to speak to a human and usually within a few minutes they have it they have it done if it’s gone over the three hours but they’re they’re always very apologetic and then only happened to me one time and I’m still giving them five stars because of how quickly they got to my case when I spoke to a live human and it wasn’t on the phone or anything it was just through an email so I shouldn’t even say a live human it was just a quick email so I give them five stars for phoning in my exact medication and not just one month one month with two refills so now if this happens again with my Drs Office next month to say I have medication sitting there I don’t even need it for my Drs Office it’s the same exact medication so my Drs Office will see that so they’ll see that they don’t even have to phone that for me for the next three months which is great so and that’s it they’re great every time I’ve ever used them for my mom help my mom my son and Now me five stars every time this is 100 times better than running to the emergency room for smaller things if you have pink eye if you think you have a UTI if you think you know UTI I think that they send you to a lab though that’s the only thing they send you to a lab but I believe the script they give you is free but for other things it’s it’s so worth it it’s so worth it $19.
Hi, Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our online medical consultation. It's our mission to provide high-quality care that is both accessible and affordable, and we're truly delighted to have helped you on your path towards improved health. If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way. Wishing you good health, The Dr. B Support Team
This service sucks! I wanted to get antibiotics for a sinus infection, they took my money and refused to write the prescription. Do NOT use especially if you are an older adult. I will only discuss my case privately not online
Hi Debbie, We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when you're not feeling well and are hoping to receive treatment. Our medical providers make prescribing decisions based on their clinical judgment and what they believe is safe and appropriate for each patient's specific situation. This means that a requested medication, including antibiotics, may not always be prescribed if it isn't considered medically appropriate. Our consultation fee covers the provider's time and comprehensive medical review of your symptoms, regardless of the outcome. We value your feedback and would appreciate the opportunity to review your experience further. Please reach out to our support team at [email protected] so we can look into your case and address any concerns you may have. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team
This service discriminates against older adults but will still take your money. I will only discuss my case privately
Hi Debra, We're sorry to hear about your experience. We want to assure you that Dr. B is committed to providing care to adults of all ages, and we do not discriminate against any patient based on age. All medical decisions, including whether a prescription is issued, are based strictly on clinical safety guidelines and the medical evaluation performed by our licensed providers. The consultation fee covers this comprehensive medical review of your symptoms by the medical provider, regardless of the clinical outcome. We understand your frustration and appreciate you sharing your feedback. We'd like the opportunity to review your experience and address any concerns you may have. Please contact our support team at [email protected] with your details so our clinical operations team can personally review your file. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team
The platform advertises a $15 consultation fee but when you go through the intake that $15 fee turns into a $39fee. Then once you get the medication, they don’t give you any refills and you have to keep paying that $39 every time you want a refill so it is misleading.
Hi Joseph, We're sorry to hear that your experience did not meet your expectations. Our standard consultation fee is $15; however, in certain cases, additional medical review or a live video consultation with a provider may be required based on clinical needs. When a video consultation is necessary, a different consultation fee may apply. We understand that pricing and follow-up care expectations can be confusing, and we appreciate you bringing this to our attention. We're continually working to improve how we communicate treatment requirements, consultation fees, and refill processes so patients know what to expect throughout their care journey. Thank you for taking the time to share your experience Sincerely, The Dr. B Support Team
Great service.Very quick.Helpful support.Great low price.I have used more then 5 times.
Hi Nikki, Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team
I was hoping to get oral minoxidil for my hair loss. And that is exactly what happened. And the doctor was on time and listened to my concerns and requests and I'm very satisfied with the end result. Going through this process with Dr B has been incredibly easy. Thank you!
Hi, Thank you for your wonderful feedback! We're so glad to hear that you had a positive experience with our online medical consultation. It's our mission to provide high-quality care that is both accessible and affordable, and we're thrilled that we could help you get the treatment you needed. If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way. Wishing you good health, The Dr. B Support Team
SOOOO happy with my experience... I have a mad case of eczema and dermatologists are often overpriced and difficult to see. I'd highly recommend Dr.B to anyone that has chronic eczema and doesn't want to blow their paycheck on a specialist visit. The only criticism I have is that the AI questioning is a bit silly. eczema can be painful. pain was a 'disqualifier' for the consultation. I changed my answer and the AI locked me out. I asked for it to be fixed with support and had my prescription in hand within a few hours.
Hi Jay, We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team
Absolutely the worst online medical service I've ever used. Absolutely no support — they don't even read any messages from the patient or the records provided. They are making a joke out of healthcare.
Hi Craig, Thank you for sharing your experience. We're sorry to hear that your experience left you feeling unheard and unsupported. We understand how frustrating that can be, especially when it comes to your healthcare. Providing attentive, high-quality care and support is important to us, so we'd like the opportunity to look into what happened and better understand your concerns. Please reach out to our support team at [email protected] so we can review your case and work toward a resolution. Thank you for bringing this to our attention. Sincerely, The Dr. B Support Team
They locked my account because instead of General penicillin allergy they have 10 different kinds of penicillin listed. They said I changed my answer too many times from adding all of them. Support does not exist. No phone line. Chat feature says you'll get an email when an agent is available which I never got. Ill spend my money elsewhere
Hi Jason, We’re very sorry for the frustration and inconvenience this caused. Our system may temporarily lock accounts after multiple changes to medical history responses as a security precaution, but we understand how frustrating this experience was. That is definitely not the experience we want for our patients. We also apologize for the delay in support communication. Our support team operates Monday–Sunday, 8AM–8PM ET. We do send a confirmation email once an account has been unlocked, but we’d like to make sure we received your request and help resolve this for you as quickly as possible. Please email us directly at [email protected] so our team can review your account and help you out. We appreciate your feedback and the opportunity to improve the experience. Sincerely, The Dr. B Support Team
It was my first time using Dr. B. I was impressed by how simple and fast the service was. In under 24 hours I had my prescription sent to the pharmacy. The prescription only cost $15 for 3 months medication. I saved time & money doing this online.
Hi, Thank you for your wonderful feedback; it means a lot to us! We're really glad that we could provide you with an affordable and trustworthy experience! We understand that healthcare costs can be a barrier to seeking care, and our main mission is to make quality medical consultations online truly convenient and affordable. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team
Very helpful fast with responding and very easy to communicate with! I would recommend them!
Hi Terri, Thank you for your wonderful feedback! Your positive experience warms our hearts! Our main mission is to offer convenient and affordable online medical consultations, all while keeping the 'care' in healthcare. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team
The ease of use and navigation of the platform make it easy. Being new to telehealth, the admin and medical staff offer speedy replies that bring solutions and answers to questions making the experience here comfortable. The great service is topped off with great price too!
Hi Jeff, Thank you for your wonderful feedback! It's our mission to provide high-quality care that is both accessible and affordable. We're so glad to hear that you had a positive experience with our online medical consultation. If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way. Wishing you good health, The Dr. B Support Team
This platform is very easy to use and SO much more efficient than driving to my regular PCP's office (assuming I could get an appointment within the next few days!). The cost of the service is also 1/10th of my out-of-pocket cost for a visit with my primary. I will definitely use Dr.B again when the need arises.
Hi Lao, We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us! If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you excellent health, The Dr. B Support Team
It was so easy to use. And the prices made it very affordable. I appreciate both of those things! I'd use them again.
Hi Edward, Thank you for your wonderful feedback; it means a lot to us! We're really glad that we could provide you with an affordable and trustworthy experience! We understand that healthcare costs can be a barrier to seeking care, and our main mission is to make quality medical consultations online truly convenient and affordable. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team
Simple, easy, smooth and affordable.
Hi, We're thrilled to hear about your positive experience. Thanks for sharing it with us! Your health is our top priority, and we're delighted that our hassle-free medical consultation process made it easier for you to get the care you needed. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team
Hi Ana, We’re glad you had a great experience with Dr. B! We believe in making healthcare as convenient as possible. Your satisfaction is our top priority, and we really appreciate your feedback. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Wishing you the best of health, The Dr. B Support Team
Great price for the fade cream, and low $15 consultation fee. I was able to pick up my order from CVS, same day of consultation. Also, they have an easy sign up process!
Hi Shannon, Your feedback means a lot to us! Breaking down the cost barriers in healthcare is a cause close to our hearts. We're thrilled that we could offer you an affordable and trustworthy experience in line with our mission. If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact. Sending wishes for your continued good health, The Dr. B Support Team
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