Dr. B (drb.ai) has a 4.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Health & Medical and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Super easy to use - was able to pick up antibiotics needed within a few hours of contacting the site. Definitely recommend.
Reply from Dr. B2026-03-04
Hi Kristin,
Thank you so much for your wonderful feedback! We know that when you're under the weather, every little bit of convenience helps. Your positive experience with our consultation process means the world to us, as we strive to make your healthcare journey as effortless as possible.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you excellent health,
The Dr. B Support Team
T
Thomas Rudder · 4 reviews · Experienced 2025-07-11 ·
★★★★★
Absolute rip off!
Absolute rip off!! Don’t do it!!
Reply from Dr. B2026-03-06
Hi Thomas,
We’re very sorry to hear that you had a negative experience with our service. Feedback like this is important to us, and we would appreciate the opportunity to better understand what happened and how we can help resolve the issue.
If there was any confusion regarding our process or a specific charge, our team would be happy to look into it right away.
Please feel free to reach out to us at [email protected] so we can investigate and assist you as quickly as possible. One of our team members will prioritize your case and work with you to address your concerns.
We’re here to help and would be happy to make this right.
Sincerely,
The Dr. B Support Team
H
Heather · 2 reviews · Experienced 2026-02-24 ·
★★★★★
I was skeptical at first
I was skeptical at first, but after receiving my consultation and needed prescription I was pleased.
Then to be surpassed by expectations...the communication and follow through with the whole process when having questions and having the doctor reach out to ensure everything was going well.
Glad I found Dr. B!
Reply from Dr. B2026-03-01
Hi Heather,
Thank you for choosing us, and we're thrilled that you felt safe and supported during your online consultation. Providing a trusted and convenient avenue for people to feel better quickly is what we're all about, and we're always here for you!
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you continued good health,
The Dr. B Support Team
S
Shorts · 1 review · Experienced 2026-02-27 ·
★★★★★
I was prescribed medication with 1…
I was prescribed medication with 1 refill. Then when I paid again to reconsult and get an additional refill after a year had passed, I had a very hard time getting the medication I have been depending on. Then the policy suddenly changed from requiring a consult every 90 days to every 60 days (I was told these by two different support members on the same day). The service is very transactional and seems to heavily scrutinize customer data in order to get more of it.
Reply from Dr. B2026-02-27
Hi there,
Thank you for bringing these concerns to our attention. We’re really sorry to hear this — especially knowing you’ve been depending on your medication, and for the conflicting information you received regarding our consultation policies and for the difficulty you experienced in securing your refill.
Regarding our policies, we regularly update our clinical guidelines to ensure we are meeting the highest standards of patient safety. While we understand that moving from a 90-day to a 60-day consultation requirement can be frustrating, these windows are established by our medical team to ensure that medications—especially those taken long-term—are being monitored effectively.
Furthermore, our scrutiny of patient data is a vital part of our clinical "due diligence." As a healthcare provider, we are required to thoroughly review medical history to ensure that any prescription remains safe and appropriate for you. We regret that this felt transactional rather than supportive, as our goal is always to provide safe, professional care.
We would like to look into your specific account to see where the communication breakdown occurred and to verify the instructions you were given by our team. Please reach out to us at [email protected] with your account details so we can investigate this further and work toward a resolution.
Your feedback matters to us, and we genuinely want every patient to feel supported and cared for — not just processed through a system. We hope you’ll give us the chance to make this right.
Sincerely,
The Dr. B Support Team
A
Alan Williams · 3 reviews · Experienced 2026-02-26 ·
★★★★★
Everything is AI driven
Everything is AI driven so if things go smooth, you'll have no problem but I had the hardest time just trying to schedule a follow-up. There are never live people to help. I kept getting AI generated emails that never addressed my issue. Extremely frustrating.
Reply from Dr. B2026-02-27
Hi Alan,
We sincerely apologize for the frustration you experienced while trying to schedule your follow-up. We aim for our technology to make healthcare more accessible, but it is clear that in your case, it created a barrier rather than a solution.
While we utilize AI to help process requests quickly, we never want it to come at the expense of actually resolving your concerns. That’s not the experience we want anyone to have, and we’re sorry we missed the mark here. We are currently working on better ways to ensure that when a situation requires a "human touch," it is escalated to our team immediately.
We would like to make this right and ensure your follow-up is scheduled correctly. Please contact us directly at [email protected] so one of our team members can personally assist you and address the specific issue you’ve been facing.
Your feedback is important, and we’re continuously working to improve both our technology and our human support. Thank you for sharing your experience — we hope you’ll give us the opportunity to turn it around.
Sincerely,
The Dr. B Support Team
Hi Haitao,
Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Sending wishes for your continued good health,
The Dr. B Support Team
S
Skyme · 4 reviews · Experienced 2026-02-17 ·
★★★★★
Insanely fast prescription for dutasteride
After my PCP refused to give me dutasteride, I went here, and guess what? Only after an hour or so of submitting my request and paying, they prescribed it to me!
ALSO THE GOAT!!!! Their customer service is top-notch! Due to prescription reasons, since they saw that they couldn't fulfill my prescription, they gave me my refund super easily and quickly too!
It is so nice having a company like this around!
Reply from Dr. B2026-02-23
Hi,
Thank you for sharing your experience with us! We're genuinely delighted that you discovered our services. We're dedicated to being your reliable, convenient resource for feeling better, and we're here whenever you need us.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you excellent health,
The Dr. B Support Team
H
Helena Randolph · 1 review · Experienced 2026-02-16 ·
★★★★★
Have to utilize their services two…
Have to utilize their services two times they make all appointments require a video consultation at $39 not worth it is some money grab
Reply from Dr. B2026-02-16
Hi Helena,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Video consultations are only required in certain cases to ensure our providers can make safe and appropriate treatment decisions.
We want to clarify that while some complex cases do require a $39 video consultation to ensure the highest level of medical safety, the majority of our treatment consultations are priced at $15. These clinical evaluations are a medical requirement to ensure that every patient receives a treatment plan that is both safe and effective for their specific needs. We aim to keep our services affordable while maintaining high medical standards.
If you’re open to it, we’d be happy to review your experience and see how we can help. Please reach out to our support team directly at [email protected], and we’ll prioritize your concern right away.
Your feedback helps us continue to improve.
Sincerely,
The Dr. B Support Team
Hi Sakdaded,
We’re glad you had a great experience with Dr. B. We believe in making healthcare as convenient as possible. Your satisfaction is our top priority, and we really appreciate your feedback.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you the best of health,
The Dr. B Support Team
The comfort of getting the relief and what you need at the comfort of your home or work schedule in the moment you need it the most. Love the peaceful no hassle process.
Reply from Dr. B2026-02-14
Hi Melanie,
We're so grateful for your kind words! It's our mission to make healthcare more accessible and convenient for everyone. We're so glad that our online medical consultation process made it possible for you to get the care you needed, without having to leave your home.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you the best of health,
The Dr. B Support Team
S
Steven Smith · 3 reviews · Verified · Experienced 2026-02-10 ·
★★★★★
Very Easy Process
Easy onboarding process and quick response from the doctor. Worked perfect for me.
Reply from Dr. B2026-02-10
Hi Steven,
We're thrilled to hear about your positive experience. Thanks for sharing it with us! Our primary mission revolves around making online medical consultations accessible and affordable—all while keeping the ""care"" in healthcare. We're truly delighted to have been able to help you on your path towards improved health.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you excellent health,
The Dr. B Support Team
I recently used Dr. B and was very impressed. It was a very smooth process very professional. I will definitely be using Dr. B again and highly recommend it.
Reply from Dr. B2026-02-09
Hi Michelle,
Thank you for sharing your positive experience with us! We believe in making healthcare as convenient as possible. We’re glad you had a great experience with Dr. B. Your kindness in recommending us is truly heartwarming.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Sending wishes for your continued good health,
The Dr. B Support Team
A
AS · 3 reviews · Experienced 2026-02-06 ·
★★★★★
Clear communication
I wasn't feeling my best. I do not have insurance and wasn't feeling well enough to go sit in a clinic for hours. I was able to communicate and discuss my symptoms. It was determined I needed an antibiotic. One was called into a pharmacy close to me and I was able to pick it up in a reasonable amount of time. I do believe I would still be sitting in the clinic waiting to see somebody had I not contacted Dr B.
Reply from Dr. B2026-02-09
Hi,
We're absolutely delighted to hear your positive feedback! It's fantastic to know that we've helped you avoid the waiting room hassle. We're all about increasing access to quality healthcare while minimizing stress, and your feedback reassures us that we're on the right path.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you good health,
The Dr. B Support Team
D
Drew · 3 reviews · Experienced 2026-02-03 ·
★★★★★
Best online Experience.
Needed a medication. I had to wait 2 months for an in person visit, I I ended up trying online prescribers. Good RX didnt work and was misleading, took several days for them to respond. I found this one and immediatly got a consult with a doctor and picked the medication up. From finding this site to actually picking up medication in real life was 2 hours total. Thank whoever is running this company.
Reply from Dr. B2026-02-06
Hi Drew,
We're overjoyed to hear about your excellent experience! Making healthcare more accessible and less stressful is at the core of what we do, and your feedback reinforces that mission. Thank you for choosing us!
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you excellent health,
The Dr. B Support Team
L
Lourdes · 3 reviews · Experienced 2026-01-29 ·
★★★★★
I needed a prescription but couldn't…
I needed a prescription but couldn't afford to pay for an expensive consult and then for the medicine, I thought I didn't have health insurance at the time, so I had to pay cash. It has been the most affordable and easy medical experience I've ever had, and Ive worked in the medical field for a Long time too! Im very grateful you provide affordable healthcare and don't make anyone wait hours for it either. The prescription was sent to the pharmacy in less than 2 hours. You are an example of what healthcare should be like. Awesome! Highly recommend!
Reply from Dr. B2026-02-02
Hi Lourdes,
Thank you for your wonderful feedback; it means a lot to us! We're really glad that we could provide you with an affordable and trustworthy experience! We understand that healthcare costs can be a barrier to seeking care, and our main mission is to make quality medical consultations online truly convenient and affordable.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you the best of health,
The Dr. B Support Team
C
Carly Grant · 1 review · Experienced 2025-09-03 ·
★★★★★
Quick
Quick, simple service. They were very kind and they checked back in as well, customer service was also very helpful with a pharmacy problem.
Reply from Dr. B2026-02-02
Hi Carly,
Thank you for sharing your positive experience with us! Our primary goal is to provide accessible and affordable online medical consultations—while keeping the *care* in healthcare! We are thrilled to have been able to support you on your healing journey.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you the best of health,
The Dr. B Support Team
Hi Meranda,
We're thrilled to hear about your positive experience. Thanks for sharing it with us! Your health is our top priority, and we're delighted that our hassle-free medical consultation process made it easier for you. We know that when you're sick, it's important to feel supported and cared for. We're here to be that support system for you, from the comfort of your own home.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Sending wishes for your continued good health,
The Dr. B Support Team
It was fast!! I was able to pick up my script in 20 minutes!! Love it!!
Reply from Dr. B2026-01-20
Hi Vickie,
Thank you so much for sharing your experience with us! We believe in making healthcare as convenient as possible. We're so glad to hear that our hassle-free medical consultation process was a positive part of your journey to feeling better.
If you have any more questions or concerns, please feel free to reach out to us at drb.ai/contact.
Wishing you good health,
The Dr. B Support Team
M
Mo · 2 reviews · Verified · Experienced 2025-12-10 ·
★★★★★
Love them
honestly, just one of the smoothest medical transactions I've ever experienced. And it's cheaper than an insurance co-pay
Reply from Dr. B2026-01-02
Hi Mo,
Your feedback is truly appreciated! We're delighted that we could provide you with an affordable and trustworthy experience. We're passionate about making healthcare accessible, and your satisfaction reaffirms our mission.
If you have any more questions or concerns, please feel free to reach out to us at hidrb.com/contact.
Sending wishes for your continued good health,
The Dr. B Support Team
Always a quick response and quick action to any issue I have.
Reply from Dr. B2026-01-01
Hi Shryll,
We can't thank you enough for sharing your positive experience! Our primary mission is to offer accessible and cost-effective online medical consultations, all with a big dose of *care*. Thank you for choosing us!
If you have any further questions or concerns, please don't hesitate to contact us at drb.ai/contact. We're here to support you every step of the way.
Sending wishes for your continued good health,
The Dr. B Support Team
