优质的客户服务
我订购的零件出现问题,但 Dreamwood 通过优质的客户服务和快速的周转解决了问题。 谢谢
Dreamwood Living(dreamwoodliving.com)在 OK.one 的综合评分为 4.7 分(满分 5 分),基于本站收录的 61 条用户评价,属于美丽与健康分类,口碑优秀。好评高度一致,95% 的评价为 4 星及以上;商家回复了 67% 的差评。数据最后更新于 2026-08-10。
我订购的零件出现问题,但 Dreamwood 通过优质的客户服务和快速的周转解决了问题。 谢谢
非常乐于助人并且喜欢与业主合作。 帮助我找到适合我的壁炉。 非常好的价格,
乔很棒,从始至终都非常乐于助人。
我周一订购了 Orion 36 传统电壁炉,三天后就收到了,状态完美。该单位与广告中的一模一样。购买前,我给公司打电话,所有问题都得到了解答,销售压力完全为零。我强烈推荐 Orion 36 传统电壁炉并从 Dreamwood Living 购买。
这家公司很棒。 我正在联系我家乡州的巴克炉灶经销商(当地)经销商。 他们每一个人都无法与这家优秀的公司相比。 经过研究,我决定联系 Dreamwood Living。 乔协助我并超越了我的最终决定。 在我购买后 2 天内,巴克炉就被送到了我的住所。
Hi Deborah, Thank you for the 5-star review. We're truly grateful you chose Dreamwood Living after comparing local Buck Stove dealers, and we're glad we were able to provide the detailed assistance you needed to make the right decision. It's great to hear your Buck Stove arrived so quickly—within just 2 days—and we're happy it met your expectations. Best Regards, Dreamwood Living Team
非常乐于助人,随时准备帮助您满足您的所有需求以及购买时可能出现的任何问题。他们希望顾客感到高兴并享受他们的购买。随时准备为您提供帮助。
Hi Ed, Thank you for the 5-star review and for the kind words about our service! We're really glad to hear that the team was obliging, proactive, and focused on making sure everything went smoothly for you—from start to finish and even after the purchase. Your feedback about our commitment to customer happiness and ongoing support is exactly what we aim for every day. It means a lot that it came through in your experience. Thanks again for choosing Dreamwood Living and for taking the time to share this. Best Regards, Dreamwood Living Team
业主做得很好,帮助我为我们正在进行的项目挑选最好的室外壁炉。发货后大约一周,他还通过电话进行跟进,以确保一切正常。我有他的联系方式,以防将来有任何情况。
Hi David, Thank you for the 5-star review, we really appreciate you taking the time to share your experience! It's great to hear we were able to guide you toward the right outdoor fireplace for your project and that the follow-up call a week later helped confirm everything arrived and was working as expected. Your feedback means a lot and helps us continue delivering the kind of personal, reliable service that stands out. Best Regards, Dreamwood Living Team
我是一名总承包商。 我买了一个壁炉。价格合适而且免费送货。 货物在没有通知的情况下被搁置,但当我检查时,我几乎立即收到了回复,问题得到了解决,设备在 2 天内被快速运送到我的建筑工地。 该装置装箱完好,保护良好,完好无损。 我对订单的处理方式非常满意,下一个订单时我将首先考虑 Dreamwood Living。
Thank you for the detailed review—we truly appreciate you taking the time to share your experience as a General Contractor. It's fantastic to hear that the pricing, free shipping, and overall value stood out to you, and even more so that we were able to turn around the delay quickly with an immediate response, expedited delivery in just 2 days, and a perfectly protected unit that arrived ready for your build site. Your feedback on how the order was handled means a lot, especially coming from someone who relies on reliable suppliers for projects. Knowing you'll turn to Dreamwood Living first next time is the best compliment we could ask for—we're committed to making sure pros like you get the support and speed you need without the headaches. Thanks again for choosing us and for the strong recommendation. Looking forward to helping on your next project! Best Regards, Dreamwood Living Team
易于合作,易于订购,而且他们对作为客户的您的关心是非常出色的。当提出问题时,与个人交谈很愉快,我很欣赏简短简洁的答案。他们的冬季促销为我需要的壁炉提供了无与伦比的价格。他们还竭尽全力把我的炉子交给我。随着严重的冬季风暴席卷中西部,他们试图为我的订单寻找不同的配送地点。 第二天,我接到电话,通知我我的壁炉现在将从加利福尼亚州运来。
Dreamwood Living 的价格是最低的,并且免费送货,Joe 非常乐于助人且个性化。 我有一个很棒的经历。 我将成为回头客。
很棒的经历。 4 天后就收到了 Modern Flame Landscape Pro。火场很漂亮。
遥控器无法正确连接到我的壁炉。
Hi Candido, Thanks for the 5-star review. Glad we had a chance to service you and we met your expectations. Best Regards, Dreamwood Living Team
非常好的技术支持来回答问题并帮助我选择最适合我的应用的丙烷嵌件。定价非常好而且非常合理。对问题的响应速度非常快。产品按预期准时到达。
他们花时间向我介绍可用的产品。然后我就能够做出适合我的需要的适当选择。
Hi Tom, Thank you for the great review. We're glad the team took the time to explain the product options clearly so you could pick the right one for your needs. We appreciate you sharing your experience and your support. Best Regards, Dreamwood Living Team
客户服务是一流的。我的订单中有一个小错误,因为我忘记了我真正需要的零件。我不记得他的名字,但负责我订单的人抓住了它,并免费加入了他知道我需要的额外部分。他通过电话联系我,让我知道他已经处理好了,订单正在发送中。我准时收到了订单。您再也无法获得这种个性化服务了。
Thank you for the great review! We're happy the team spotted the missing part and got everything sorted with a quick call and on-time delivery. It's good to know that level of service still stands out, we aim to make sure orders are right the first time. Appreciate you taking the time to share your experience. Enjoy the setup! Best Regards, Dreamwood Livng Team
梦林的乔是一流的。他做了他承诺做的一切,他对产品的了解非常好。我们收到的价格和服务不是大多数互联网公司的典型,我们对 Joe 和 Dreamwood 感到惊喜。绝对会推荐!
Hi Mike, Thank you so much for the amazing review, Mike! We're genuinely thrilled to hear that Joe delivered on every promise and that his product knowledge made the difference for you. It's especially rewarding to know we stood out from the typical online experience—going the extra mile with great pricing, reliable service, and real expertise is exactly what we aim for at Dreamwood Living. We truly appreciate your recommendation and your support—it means the world to us. Enjoy your new fireplace, and please don't hesitate to reach out if you ever need anything else! Best Regards, Dreamwood Living Team
我的壁炉的定价非常优惠,团队确保我收到了升级的原木套件和火焰增强装置,尽管它不在我的订单上。 服务很棒!
Hi Tom, Thank you for the wonderful review! It's our pleasure to go the extra mile to make sure customers love their setup! We appreciate your kind words and your support. Enjoy those beautiful, enhanced flames! Best Regards, Dreamwood Living Team
共 61 条符合条件的评价