Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
以上内容由商家自行提供，未经平台核实。dresslily（dresslily.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 885 条用户评价，属于购物与时尚分类，口碑一般。22% 的评价为 1 星，差评比例偏高；商家回复了 95% 的差评；近 12 个月新增 16 条。数据最后更新于 2026-10-24。
I wish I'd done my research. They've tricked with with additional payments to the trial period. They took 3 payments and refuse to give a refund and PayPal have agreed even though I didn't authorise the additional payments.
Please rest assume we are responsible for the Customer orders . Could you give me your payment ID? I will find your order firstly
Absolutely horrible customer service. My items were delivered to the wrong address. They sent me a pic of the package in someone else’s doorstep but still insisted it was delivered to the address I gave them. Sent them pics of my blue house next to the pic of the tan house the package was left at, and they still insisted. They refuse to make it right. They won’t give me the name of the carrier they use, they won’t refund and they won’t even send another package. I would never recommend that anyone order from here.
"Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package .Could you please send us your order number so that we could check it for you.Awaiting for your reply. Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index . We are always happy to assist you.
I have ordered a dress which is faulty. I have emailed twice & sent a message through instagram but have not had a reply! Nit good service at all i would nit recommend them. I also have a dress that i can’t wear due to the fault.
May I know your order number firstly ? The number you provided is not correct . It should be started with L +16 numbers
I purchased for the first time with this company with 2 items, one outfit was kept and I sent the other one back, they refused to refund me even though I sent it back recorded delivery, I have several emails from them saying they are trying to send out the item again and not listening to me saying I do not want it back I just want a refund and they are still refusing. DO NOT GET NOTHING FROM THIS SITE!!!!!!
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Item I purchased was so thin I’ll never be able to wear it. Totally see through, cheap material. Absolutely no option for a return either. No contact, no return label. Nothing. Don’t bother.
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
They have some cute unique items, but it’s very comparable to stuff you can buy on Amazon. With Amazon at least you get an easy returns policy which is critical to buying clothing unseen. Dresslily allows you to return anything unworn but you are responsible for paying return costs to Germany. Yeah, you read that right, GERMANY. What???
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Great experience. Ordered from here for Christmas presents and they made it in time for Christmas and fit my wife perfectly. A lot of these sites you order something and when you get it it's a significantly lower quality item that doesn't look like the pictures. That is NOT the case with dresslily. Item looked and fit exactly like the pictures. Very satisfied
"Hi,there，thanks for your supporting and interesting. Hope we will have more and more cooperation in the future. Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers. Also, may I suggest you take a look at these links? https://www.dresslily.com/women-clothing-b-1.html?odr=hot https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
I am so impress to Dresslily. All product and chat service was excellent. I recomend highly to all .Excellent 👌🏻👌🏻👌🏻👍👍👍
"Hi,there，thanks for your supporting and interesting. Hope we will have more and more cooperation in the future. Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers. Also, may I suggest you take a look at these links? https://www.dresslily.com/women-clothing-b-1.html?odr=hot https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
Great online classes very informative. The customer service is amazing they get back to you soon.
"Hi,there，thanks for your supporting and interesting. Hope we will have more and more cooperation in the future. Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers. Also, may I suggest you take a look at these links? https://www.dresslily.com/women-clothing-b-1.html?odr=hot https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
Today the package arrived for 3 dresses. The quality is super low, Aliexpress low. One dress has the material torn and some holes in it. The store is legit but the prices are quite high for what you get.
Dear customer, We are sorry to hear that you are not satisfied with your order. All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction. Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index . We are always happy to assist you. Best Regards Dresslily Customer Service
They advertise free shipping on their website but charge me for shipping anyway. I had several items in my cart, and I was prompted to add $8 more to receive free shipping, so I added another item. I was still charged for shipping. I contacted customer service and was told because I purchased in Canadian dollars, I didn't meet the threshold of $59 (which is apparently USD even though it doesn't say that). However, their shipping policy indicates $89 for free shipping in Canada. I had spent $111 before tax. So, I submitted a ticket through their website and was told they couldn't afford to ship it for free because Canada Post was on strike, so they had to use a more expensive shipping option. Fair enough, but update your shipping policy and don't mislead your customers with false information on your website. Since I was prompted to add more to my cart for the free shipping, I asked them to remove and refund me for the item I had added. They said they would, but they haven't.
Hi ,Dear. We are sorry to hear that you are not satisfied with your order. I cheked we have deleted the item as your request , This is refund ID B2411250056520353175JR .you can check it in your account . Canada Post have a strike that you should know ,we did need to find other shipping method , Howerver it is more expensive . And the shipping cost is for the shipping comnay ,we did not get any profit as we stated in the message . You pakcage did not ship out before you contacted us .You can cancel it at that time if you don't want it . We have shipped your order at present .When you receive your item, if you are not satisfied with it,please feel free to contact us. We can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
So I purchased something from DressLily a few weeks back and wanted to relay my story of their scam maneuver so people are informed. They have a 30-day money back policy. I ordered a dress that came in a completely different measurement than was on their site and didn't fit. When I contacted them about the sizing issue, they offered me 2 choices. An exchange in which they would send a correct size, or a refund. I chose the exchange. They then contacted me to say they were out of stock even though their store was "in stock." They offered me a refund but of only a fraction of the price. I paid almost $60 and they said they'd refund $13. I declined and escalated to Pay Pal. They asked me to remove my claim from Pay Pal or they would not resolve it with me. I said i would remove it after a resolution. They refused to chat in the Pay Pal dispute chat. I didn't trust them because once you take down a dispute in Pay Pal it's permanently closed and cannot be reopened. At this point they told Pay Pal they would offer me a $5 refund. Less than what they first offered. Of course I declined. They lied to Pay Pal saying I got exactly what I ordered and Pay Pal didn't even contact me to ask questions even though I gave ample proof. Do NOT deal with this seller. They have cute stuff, yes, but they are terrible as a vendor. I'm okay with the loss as long as people know who they really are and heed this warning. #dresslily #scam #terriblevendor #ripoff #dresses #facebookadstips #christmasdress #vendors #warning #norefund Update: You will see a response from Dresslily below. I DID contact them and went through their ticket process. They refused to give a refund as per their policy. They kept delaying and trying to offer a "partial refund" to keep the item which is just telling me to keep an item no good to me for a discount. They also commented on their sizing chart. Their sizing chart was wrong. I measured myself and ordered accordingly and 2 measurements were 2 inches larger. I proved this in photos and Pay Pal finally issued a refund and they're only replying now because they lost.
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Your company failed to provide the dress in time. I paid for express shipping and it was not until I notified your company 11 days AFTER the order was placed AND PAID FOR, that I received a response that my order "was on its way". NOT acceptable.
Thank for for your review, please rest assured that we will try our best to resolve the problem for you. Could you please offer us your order number ? We will check the package information for you.Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Great selection of clothing and found items for un upcoming party after searching forever in other shops and online. Good customer service too.Though I wanted to return some items and was offered to keep the items and be refunded in store credit, which I think is a great option.
Hi,there，thanks for your supporting and interesting. Hope we will have more and more cooperation in the future. Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers. Also, may I suggest you take a look at these links? https://www.dresslily.com/women-clothing-b-1.html?odr=hot https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
Hello there was a payment of 44 pound took out bank. Now when I started with your company it didn't give me any information about that so I want my money put back and I want to unsubscribe from your company
HI Dear.we will not ask anyone to charge the money about subscribe .The subscribe is free . If you was charged any money .Please kindly contact your bank to open a chargeback .
This was my second order. The first went great except the shirt was a bit too large. I ordered another shirt except a xl instead of a 2xl. Well they shipped me a small and told me that is what I ordered. I’m 6’3” and a small isn’t going to work. Been asking how to return but no responses so far.
HI Dear. I checked our system , we did not receive your any email .Could you check if you sent an email to us successfully ? I sent an email to you about your issue . Please kindly check it and reply me, Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
I was quite happy about the first 11 deliveries: the quality was quite good most of the times and they have pretty clothes you do not find everywhere. I always paid the little extra fee insurance to make sure that I did not lose my money if they lost the package. Unfortunately, last time I ordered, I received a message that they tried to deliver the package, but that I was not at home (which was not even true, because I was at home the whole day), but they would pass by a few days later. A few days later I received a similar message, again untrue, I was at home, but this time they also wrote the package was shipped back. I wrote Dresslily immediately and they told me to not worry and just wait a few weeks: when they received the package back, they would refund my money. But they didn’t. After a few weeks they told me the package got destroyed and it was my fault I did not receive the package, because I was not at home and did not collect the package, so I would nor receive a refund. After a lot of discussion I would receive a coupon of 30% of what I lost. Eventually, after a lot more discussion, they heightened it to 60% and in money instead of a coupon. Lost part of my money, never ordered again. The risk is too high.
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
I wanted to submit a ticket for refund because the shipped items are either too small or/and of poor quality. Point is that I can't submit a refund ticket: after filling out all cells and hitting "submit" there is only a browser error code to look at: "bad gateway: error 502". Tried with different browsers and from different IP-adresses. So fault is not on my side. The majority of the order is still yet to come. over 200 euros in total. I'm leaving the country for vacation and I can't get that stuff refunded and expect the same with the rest. I'm pissed. Support center would'nt let me get in touch directly or any other way than to try submitting a ticket
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
They shipped it to the WRONG address now say there is nothing they can do about it!! So now I'm out $38 and a top I really wanted.
"Hi customer,We are sorry to hear that you haven't received your order yet. We send your package to the address that you provided .Could you please send us your order number so that we could check it for you.Awaiting for your reply. Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index . We are always happy to assist you."
Order never received after 2 months, no order updates/courier information. Their 'shipping company' can apparently mark at delivered days or weeks before actually even attempting. How does this makes sense? Then to try and use it as evidence. Total scam.
"Hi customer,We are sorry to hear that you haven't received your order yet. Please rest assured we are responsible for your package .Could you please send us your order number so that we could check it for you.Awaiting for your reply. Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index . We are always happy to assist you. "
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