Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
Avoid this company
They sent in correct size , refused to accept return and do not respond to emails. I am seeking other ways to get my money back ,
I have not been offered a full refund , I contacted within the time frame , now my emails are being ignored
Reply from dresslily2026-10-10
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
Have to put a star to get into this review box. But they don’t deserve a star.
Well I can just repeat what most reviewers have said, I bought a dress, it looked amazing online, it arrived a month later-what a load of rubbish, nothing like the picture, the print was smudged in places it had no shape, the fabric was cheap polyester, it was too big. I paid £35 for it. I requested a refund but as others have said I was offered a % refund which worked out at under £6. As I didn’t want to be hit with return expenses. This company are not in London as shown on their site and what I was taken in by. My dress was from China, probably made in a sweat shop. Lilydress have to be named and shamed as they seem to have a lucrative trade going in in conning people, judging by the amount of reviews who have had the same experience as me. I only wish I’d done some research before purchasing from them.
Reply from dresslily2026-08-18
Dear customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
Best Regards
Dresslily Customer Service
Legit EVERY photo is AI!! Absolutely not shopping here
Reply from dresslily2026-06-04
Dear customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
Best Regards
Dresslily Customer Service
We got compliments all day - everyone loved it, and so did we! The yellow made it perfect. Can't wait to try more sayings!
Reply from dresslily2026-06-04
Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!
Their clothing is subpar in quality and did not fit even when using the measurements. Make sure you aren't busy and don't take time to consider if you want to keep something or not because theres only a 14 day return period, even if you message them with proof, etc. Will not buy from here again and do not recommend. The pictures look nice but the reality is not
Reply from dresslily2026-04-20
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
THEY LIE AND SAY THINGS HAVE BEEN DELIVERED
There response yet again is it was delivered. But I NEVER EVER received the package. So here we go again round and round of they say they did it but yet changed my card over $65 and I have nothing to show for their incompetence. WORST COMPANY EVER!!!!!!
Reply from dresslily2026-06-04
Hi customer,We are sorry to hear that you haven't received your order yet. Please note that all items have a processing time prior shipping and then a delivery time.Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
I cannot keep quiet ANYMORE!!! I have ordered from this FARCE OF A COMPANY for YEARS. THEY TAKE YOUR MONEY AND REFUSE TO SHIP. Every single order, EVERY SINGLE TIME, I HAVE HAD TO YELL AND SCREAM FOR THEM AFTER 4 WEEKS OF NO SHIPPING!!! This most recent order...? I DID NOT ASK FOR A REFUND!!! THEY GAVE TO ME, I CONSIDER MYSELF LUCKY. SCAMMERS TO THE MAX.....OMG....READ their reply to this!!! These fools cant even SPELL!!!! LOLOL
Reply from dresslily2026-03-19
Hi， dear， It is impossible .if we can not send it to you, we must refund to you . if we send it to you , you can wait for the order .please five me more information ,we can check it for you ,.
I was under the impression they were going to send me outfits to only be charged 14.99 three individual charges and have not recieved one item they keep taking my money from my pay pal if I’m not going to recieve my clothing packet then I want a refund immediately!!!
Reply from dresslily2026-03-19
Dear there
I think you want to find dressly not dresslily .
We would like to kindly clarify a few important points:
1. Free Service
Dresslily does not charge any subscription fees. Our service is completely free for all customers. We have checked our internal records and confirmed that we have not received any payment from you.
2. Brand Clarification
We would also like to emphasize that Dresslily is not affiliated with "Dressly" in any way. These are two entirely separate brands. Any reviews, services, or issues related to Dressly do not reflect Dresslily, and we are not responsible for any charges made by that entity.
3. Request for Evidence
If you believe you were charged by Dresslily (and not Dressly), please provide us with proof of payment (such as a transaction screenshot or bank statement) so we can investigate further.
Should we find that an error occurred on our side, we will issue a full refund without delay.
We appreciate your understanding and cooperation. Please do not hesitate to contact us if you have any further questions.
I had placed an order and paid for it, I have a digital receipt and all but dresslily sent an email saying that my order was not paid for. I have an order number and more. Nowadays everyone’s money is more precious than ever so this hurts because I was buying something for my wife and I.
Reply from dresslily2026-03-19
Hi dear, please nots .you never paid this order LP2602181426045941 . I checked you paid this order LP2602181427264366, and we sent them all out to you ,
Charging me 40.00 for add-ons that I did not order
Reply from dresslily2026-03-19
Dear there
I think you want to find dressly not dresslily .
We would like to kindly clarify a few important points:
1. Free Service
Dresslily does not charge any subscription fees. Our service is completely free for all customers. We have checked our internal records and confirmed that we have not received any payment from you.
2. Brand Clarification
We would also like to emphasize that Dresslily is not affiliated with "Dressly" in any way. These are two entirely separate brands. Any reviews, services, or issues related to Dressly do not reflect Dresslily, and we are not responsible for any charges made by that entity.
3. Request for Evidence
If you believe you were charged by Dresslily (and not Dressly), please provide us with proof of payment (such as a transaction screenshot or bank statement) so we can investigate further.
Should we find that an error occurred on our side, we will issue a full refund without delay.
We appreciate your understanding and cooperation. Please do not hesitate to contact us if you have any further questions.
This fake scammy company has my information. I don't purchase cheap stuff from websites such as dresslily that are stationed in china. I don't know how these scammers got my email address let alone my bday. I want my information permanently deleted or a ftc complaint will be filed. I've told them before to remove my information that they've fraudulently obtained. Apparently, they don't give a rats behind because here they are again in my inbox not respecting my wishes to delete my information from their system. I'd never sign up for a crap l, scammy website that ships stuff from china aka aliexpress. I don't buy clothes off the internet especially from overseas scammers. THE PROBLEM IS THAT I NEVER SIGNED UP TO RECEIVE EMAILS FROM Y'ALL. It's literally been a while since i made this complaint. I refuse to give y'all my phone number and other information just to validate if my review is real. Get a grip, how y'all got my email address i don't know. Trustpilot allows these crooks to ask for information like a freakin reference number, name and number just so they can get the review taken down. Go to bbb and make complaints there since they don't respond. No fakelily you will not get my information and all i'm going to do is make another one.
Reply from dresslily2026-03-19
Hi dear, could you give me your information , I will check it for you , Please note that dresslily.com does not sell any customer information to third parties. Please see our Privacy Policy link here for more details: https://www.dresslily.com/m-article-id-27.htm
if you confirm you have a accounts with us , you can delete it anytime
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
If I can put zero star I would. Dresslily subscription is a scam! I tried to cancel it within 2 months, and they keep charging me $40/month. I tried to cancel on their site helpdesk and they tried to charge me $144, fortunately my card declined them. Beware of this site!!
Reply from dresslily2026-03-19
Could you confirm you was charged by dresslily?we don't have membership. Our subscription is free ,we never charge any money from customers .I checked we never get your any money .
If you was charged by dresslily. please give me the proof of the payment ,
If we make the wrong ,we can refund it to you .
Terrible customer service. The app is a complete waste for Canada. They will not refund. There is not a money back guarantee. Do not waste your money or time with this app.
If I could give less than one star, I would. I wish i had read the reviews first. Cheap nasty items. LOUSY returns policy, you think I would have learned read the small ( hidden) print. Absolute crap. And the customer service is even worse than the product, they have the money and they dont care.
AVOID THEM LIKE THE PLAGUE. OR COVID.
Item was cheap, sizing is way off, I waited 3 weeks for delivery and the return policy is such a hassle people don't bother and just bite the loss! I will never buy from them again! If they don't send me a size medium im going to be very mad! I have photos
Please avoid this company at all costs. My items finally arrived this week and to say the items were disappointing is a massive understatement - they are absolutely laughable. I ordered the correct size for myself and with both the trousers and jumper i could fit at least three of me in both. Apart from the unbelievable sizing issue, the quality of these items is absolutely shocking!!!!! Honestly i could make a bin bag look better. I messaged the Company to start a return and they have informed me the items are no longer under warranty and i cannot return them. I have questioned this as i cannot see why that would be as i only received the items this week (after many weeks of waiting). Please dont use this Company as they are a waste of time and money
Reply from dresslily2025-10-17
Hi,there,We are sorry to hear that you are not satisfied with your order. We kindly ask that customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size. Customers can contact us within 14 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product，we can easily arrange an exchange or a refund for you. Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index. We are always happy to assist you.
this website has been a joke from the very beginning. They had no problem deducting my money, but I wasn’t even able to move through their calendar to be able to enter my birthdate, so I backed out of the site and decided not to proceed forward
I have contacted customer service on numerous account accounts, wanting a refund for the money they deducted from my account and they keep sending emails back to me saying I have to go through their website and complete a seven day process
I have stated numerous times through emails that I’m not going to waste my time by going through there “”seven steps and yet they still will not refund my money
I was not on their site for more than 10 minutes before I asked for a refund. do not get scammed by this site. I’m sure I will never see my money back.
I was charged 2× 19.99 and another charge of 15.19. I did not know about two of the charges. And refunding is a joke! I will be reimbursed for 50% of one 19.99 charge. The charge for 15.19 id nonrefundable. Im at a loss for words with this company.
I ordered a $160 MOB dress. I did not care for the fit or the fabric and initiated a return. I followed all the return requirements - was only tried on once and had ALL the tags attached which I showed them in an email - but the return was rejected. For no reason at all. They tried offering me $20 to compensate. I rejected this offer and they kept going up by $5 increments. They ended at $45 (for an $160 item). No reputable company has this type of return situation. I informed them that I will be writing bad reviews.
Reply from dresslily2025-05-22
May I know your order number firstly ?
The number you provided is not correct . It should be started with L +16 numbers
