Dresslily offers a wide range of fashion products including matching couple outfits, women's dresses, tankinis, and men's shirts. The brand emphasizes a diverse product mix catering to vacation, beach, bohemian, casual, and themed outfits, often featuring floral, tropical, and ethnic prints. Dresslily provides a platform where customers can earn D-points through check-ins and enjoy various promotions and discounts; subscription is free. The website highlights a user-friendly shopping experience with secure checkout and fraud detection, supported by cookie policies to enhance user experience. https://www.dresslily.com/
Written by the business, not verified by us.
Is dresslily legit?
dresslily (dresslily.com) has a 3.1 out of 5 rating on OK.one, based on 885 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-10-24.
You should offer an option of zero stars. The purchase was promised to arrive in 9-12 days, 23 days later it has not shipped. The only way I found to contact them is through submitting a ticket. In filling out a ticket, I copied and pasted the information about my order straight from their website. They told me that my order number only had 8 numbers, but their order numbers have 16 numbers, denying that I had ordered anything.The Better Business Bureau rating for Dresslily is F. If you have not used a company before go to BBB and check them out. Also, on the website I ordered from they had a California address. Turns out they are actually in Hong Kong. If I'm not clear, Dresslily has earned a -1,000 stars! My last hope is to get my credit card company to dispute the charge.
Reply from dresslily2024-07-31
"Hi customer,We are sorry to hear that you haven't received your order yet.The number RDL00008053 is not our number . Please rest assured we are responsible for your package .Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
"
Items haven’t arrived! First time shopping on this website. Ordered 5 bridesmaid dresses, should have arrived ages ago! I should have researched and looked for reviews! I have emailed and tried to track the order which won’t work. The website doesn’t recognise my email!and the email address has the profile picture of an Asian man not the website logo! I have raised this as fraud with my credit company! I want my money back!! The website is leely uk but seems to be linked to dresslilly!
Slightly worried I won’t receive my order. I ordered 2 sizes in a dress 11 days ago but have heard nothing from the company. I’ve tried emailing, messaging in chat box and Instagram and nothing!!!! Is this company a scam? There is 0 contact.
Reply from dresslily2024-07-31
"Hi customer,We are sorry to hear that you haven't received your order yet.The number ANMAYATV7JJ is not correct . Could you check it again ? Please rest assured we are responsible for your package .Could you please send us your order number so that we could check it for you.Awaiting for your reply.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
"
I ordered on the 20th of November 2023 and I never received anything...I emailed them and it got denied as it never went through...31 days later and I got nothing...I got screwed 🙃
Reply from dresslily2023-12-26
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
I ordered three things, a total of over $100. They shipped to the wrong address. Even though it was their mistake, they refused to refund my items or send a replacement. Terrible, terrible customer service. Terrible experience. AVOID!
Reply from dresslily2023-12-22
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.Please rest assured that we are responsible for your order .We will solve for you in the ticket E231119000012
I'm having the exact saame experience - scam or awful customer service
It seems I'm having the exact same experience as everyone else (majority); ordered in November, when no being told it wasn't available, when I mentioned I'd like to postponed, it was shipped; and since Dec 13, it still says clearance in progress. I checked with Royal Mail, they told that a package in clearance for over a week is not right. Either it is lost, but I don't think I'll ever get my money back. I work in customer service, I should have known better and check the reviews before purchasing. Must be scam. I don't think I'll ever see my money back, absolute disgrace.l taking advantage like that.
And Yes, I did submit a ticket on your website today (third one in a month).
Reply from dresslily2023-12-20
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.Please rest assured that we are responsible for your order .We will check with shipping company,once we have any info we will inform you.
Absolutely 💯 ridiculous . Ordered six items questioned why they have not even been processed to be tild they are unavailable. Then told five of them items would be shipped in 1 to 3 days but one was not avaliable . Asked for it to be taken off and refunded and the rest shipped. To then be told all the other items are jot available. Asked for a refund still waiting on reply. Never use this site it's absolute trash
Reply from dresslily2023-12-10
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.We did not receive your emails .Could you give me more information regarding your order, please tell us details so that we can do our best to solve them for you.
Or Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
I ordered a sweater dress in November and my order simply says "processing." After reading these reviews I have a feeling I will not be receiving my quite costly winter dress.
Reply from dresslily2023-12-08
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
TOTAL scam. Facebook keeps advertising these scam sites to make easy money.
Reply from dresslily2023-11-18
"Dear Customer,
We are sorry for inconvenience it may caused.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
would you please tell us order number and you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service"
I ordered 3 Items and received one which as nothing I even Ordered ???? On top of waiting a long time I think this Site is a SCAM I'm outraged!!! I hope they give me a full refund!!!!!! 😱🤬🤬🤯🤕🤕
Reply from dresslily2023-10-19
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Please kindly reply ticket then we will solve it for you.
We are always happy to assist you.
Still waiting for my delivery..... 3 days and I will take action.
Reply from dresslily2023-10-11
"Dear Customer,
We are sorry for inconvenience it may caused
you can submit a ticket here https://support.dresslily.com/ticket/ticket/index
We checked your order.
For item 511392004 * 1 , Button Up Cable Knit Long Sleeve Hooded Cardigan
It will be shiped soon.
For another one it is not available.
We are always happy to assist you.
Best Regards
dresslily Customer Service"
I got the items as depicted, very pretty though the quality isn't awesome cost-benefit it works well. Fabrics are mostly lycra-like, very synthetic. I ordered twice, both times I got the items in a few days (a week? 10 days? Not sure)
Reply from dresslily2023-08-12
"Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
Orderd 6 items. 4 not ok. Other 2 poor quality but I guess ok.
Refund process is stupid. They don't refund whole amount despite saying they have. Won't provide calculation of how they've come to refund amount. now just ignoring me.
Definitely would not recommend.
Reply from dresslily2023-08-04
"Dear Customer,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please kindly review our warranty policy here:https://www.dresslily.com/m-article-id-80.htm
Please offer us your order number or you can submit a ticket here https://support.dresslily.com/ticket/ticket/index and write the subject as ""complaint from Trustpilot.com"".
We are always happy to assist you.
Best Regards
dresslily Customer Service"
Big fan of this brand.
Took a chance a few months ago and bought a dress. I loved it so much that since then I have probably purchased around 15 additional items that cost/alternative range is amazing. I honestly think it’s the best place to go to if you want to buy alternative clothing.
With regards to the sizing, I find it is quite accurate I always order my normal dress size. A lot of the materials are high. Stretch always good to read the product description before ordering.
Reply from dresslily2023-07-28
"Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
I ordered 2 outfits from Dresslily. They never showed up. They were sent with fraudulent shipping. Usps unable to help. 2 months of dealing with Dresslily then PayPal. Horrible! In the end I was only given a credit on PayPal. I don’t recommend Dresslily. Unless you want to give away your money!
Dresslily is a scam. After posting this review they contacted me vis email. Told me I needed to close my PayPal case for a refund. My case was closed. Sent them screenshots. Only to be told my refund would be processed to my card upon giving card information. Contacted PayPal immediately as I have never had a company do this. PayPal immediately issued the refund. Don’t believe the Dresslily responses on here. The company is on the better business bureau website as fraudulent site due to thousands of complaints. From now on I will research a company before I purchase!
Reply from dresslily2023-07-12
We are sorry to hear that you haven't received your order.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
Please check your dresslily account (My Ticket) and reply to the message we have sent to you regarding your particular case.
Horrible company. Made 1 order and got my things. Took a long time but i got them. Placed a second order and received half my items. Tried to get an answer from them and answered all their questions when I did and finally after months they told me it was my fault for not being home or pick up my package. A package that never arrived. On top of that i did not even get a refund for my items but was told tough luck. Worse company ever.
Reply from dresslily2023-07-05
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
Kept seeing ads on Facebook for this site and usually I don't check them out, but the dresses were 'so me' I had to. Turns out their stuff is really good at a decent price and so far everything has fitted as it should be! I'm slowly replacing bits on my wardrobe with Dresslily pieces as they are quirky and nice!
Reply from dresslily2023-07-03
"Hi,there，thanks for your supporting and interesting.
Hope we will have more and more cooperation in the future.
Please rest assured，we always do our best to help our customers and we work very hard to satisfy our customers.
Also, may I suggest you take a look at these links?
https://www.dresslily.com/women-clothing-b-1.html?odr=hot
https://www.dresslily.com/women-s-swimwear-c-44.html?odr=hot
Now enjoy 16% （code：DLCC16）off for your next purchase on dresslily.com!"
My package was delivered to the wrong address by the courier company (I have another issue with them) Dresslily are telling me get my refund from the courier company which I can not do as I am not the sender. I am waiting my last reply from them regarding sending me a refund and claiming their money back through the courier which is the correct process before I open a dispute with the bank for my refund. This is the 2nd time I have ordered and my 2nd problem so I will not be using the company again
Their reply says they are responsible for packages but their email reply to me says that the buyer is responsible once it ships and it’s my problem. They do not care about the customer
Reply from dresslily2023-06-19
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.The shipping address we sent that you provided .We confirm your package sent to your address that you provided .and it showed delivered . I checked you emailed us .We have replyed your ticket about your issue . Please rest assured we are responsible for the customers packages .
We are always happy to assist you.
Placed an order for my wife. Bought insurance to protect the package which ended up being just extra money to the company that didn't protect me at all. Supposedly they shipped the package but there was no shipping email received. The package never arrived despite the claim from the company that it was delivered on not only a Sunday, but a holiday when nobody was making deliveries. The company did absolutely nothing to help. They have my money, they have the clothes that I bought, and they are doing nothing. Scammers. I would strongly recommend avoiding this company at all costs. You're taking a risk if you try your luck.
***Regarding the reply here from dresslily, We went through weeks of back and forth through a support ticket and you flat out REFUSED to help so please stop pretending here on Trustpilot that you do. I will post word for word your replies if necessary.
Reply from dresslily2023-04-28
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues. If you have any questions regarding your order, please tell us details so that we can do our best to solve them for you.
Please kindly submit a ticket here https://support.dresslily.com/ticket/ticket/index .
We are always happy to assist you.
Ordered two combination sets for my wife, the tops were too small as unbeknownst to me, their sizes rum real small and not compatible to US. Contacted their customer service for return and they replied that they would only return 1/5th of the purchase price and to keep the items which one item had a seam that was unsewn. Items look good in the website but very poor quality and customer service. Would not purchase any merchandise from this company ever again.
Reply from dresslily2023-04-13
Thank you for notifying us of your complaint.
We are so sorry to hear that you have been experiencing some issues.
Please kindly reply ticket again they will solve it better
We are always happy to assist you.
