dresslily

Chantal Cathy LamarcheCanada · 1 review · Experienced 2023-01-01 · Posted 2023-03-01

Missing item, no refund, frustrating customer service

Most of the clothes that came in were well made, the sizing can be really tricky so you have to look at the measurements and kinda figure out by the type of material how things will fit. If it wasnt for the missing item that i will explain later, I wouldve recommended them but: One item from a 6 item order was never sent due to a stock issue and they DID NOT contact me or give me a refund for that missing item. Ive been trying to get refund since the shipment came in about 2 months ago and ive been getting the run around. They are either not good with english or they are playing dumb but either way, they gave the run around and never gave me my money back for the missing item. It was also very difficult to communicate with them as their system would not let me start a case on their website/app and would not let me reply to them when they started a case so I had to send a new email everytime i wanted to speak to them. So basically, you take a chance with this company.

Great service!

Order Number: LLP2301290631034332 Very good service! Ordered a dress which arrived today and it’s beautiful! It took roughly a week to arrive, which was sooner than I thought. Thank you very much! I would buy from Dress Lily again. Good communication and great clothing.

NEVER BUY FROM DRESSLILY!!!! THEY DONT GIVE OUT FULL REFUNDS!!

Never buy from dresslily! They seriously have the worst customer service EVER!!! The dresses are cute but if you buy a dress and it doesn't fit they will ignore all of your requests for a full refund. They only offer you a quarter of what you paid for that item and ask you to give the dress away to someone else that might fit it. Any and all requests for a full refund will be completely ignored. For example, If you paid $30 for a dress they will only give you $10 back and ask for you to give the dress away. They will offer you a couple return options but only respond if you take the partial refund option. They are only concerned about themselves and their money. They do not care about their customers. I always have issues with dresslily.

Product wasn’t delivered in 3 months

Product wasn’t delivered in 3 months. Then I demanded money back and got no answer or explenation why is taking so long for package to be delivered

I ordered 7 items from this company

I ordered 7 items from this company, I needs to send 4 back. There are no instructions on how to do this. I also can’t find a contact number on their app. I won’t be ordering from them again sorry.

Dresslily 4/5 stars

Dresslily charge on my card shows as “shen zen shi fa” and I almost called the bank and had my card cancelled because I didn’t recognize what it was and I had to do some investigation to learn it was dresslily. Besides that 1 annoying fact, the majority of my purchases from them have been good. Shipping is really slow, you MUST go by their size chart or the items won’t fit you. I’m a size 4 dress USA, and I had to order an XL size dress according to their chart, I followed their measurement chart and the “XL” did indeed fit me. Overall I have bought 8 items from them and only 1 of them I wasn’t really happy with (a dress that ended up looking more like a nightgown than an actual dress 👗 because the material was spandexy and fell really flat) but I kept it anyways, I didn’t want to deal with refunds and returning back to China on my own shipping dime. Currently waiting on a new order of items to arrive, I expect they will be just as good as the last. 1/23/23 update My 2nd order arrived today. Changing my review from 4 to 5. I feel like the shipping was a bit faster than last time. All the items fit me well and they are all super cute and look just like the advertised photos, which is the reason why I’m changing my review. Out of everything I’ve ordered there was just the 1 dress, that wasn’t what I expected but I still kept it. I’ve now received 11 items from them and only one of them was meh. For online shopping that’s pretty good. But again, make sure to follow their size chart, each item has their own size chart, it’s not the same across all items. So go get a soft tape measure and measure yourself or you can use string and then measure the string against a hard tape measure.

Never again

Never again, shipped order to wrong address and have refused to help rectify the problem. Been in touch with their customer service for over two weeks and all I have recieved is empty apologies as well as the refusal to redirect parcel, as per instruction of the delivery company and the lovely message of how they 'won't be compensated so there will be no refund'. I payed the extra insurance they offer on their deliveries too. A lovely £75 down the drain

Jennifer KelleyUnited States · 2 reviews · Experienced 2022-12-15 · Posted 2022-12-15

ordered 3 shirts never got them

ordered 3 shirts never got them , they will not give a full refund even though tracking number shows lost in st.louis. its been two months i want my money back... what a scam

Manvitha YennamUnited States · 6 reviews · Experienced 2022-11-21 · Posted 2022-12-08

Bad return process

I ordered almost 12 tops from dressily. They were delivered faster than expected, no issues with that. But 3 tops were very loose and not as what I expected. I wanted to return them and asked about return process. They said that they can do partial refund and that there’s no need to return the items. They said that they can excuse for once because that was ny first time using Dressily. I don’t think I will go with Dressily again, because if the return process.

Very poor quality

I love shopping at Dresslily

I love shopping at Dresslily. I live in USA and it takes about 2 weeks to recieve an order when shipped. I always read and look at the measurements of every item paying attention to how much stretch the item has and compare to my own measurements when ordering and everything has always fit perfectly. I don't normally have to reach out to support but when I do I find their replies are timely and they truly care about my concern and work to correct it. I look forward to continuing to order from them

Item “Unavailable.”

Garbage. I ordered an sweater dress, paid, and then received no communication until I received the inevitable “Item unavailable” emails with offers of a refund or—their preferred option—a credit toward another item. I passed. I have seen this same bait and switch scam a couple of times before and from now on will not shop from any company based in China. Too often they are out of stock due to popularity and a delayed ordering system or had to close down unexpectedly or some other ridiculous excuse. It’s all crap.

Item was true to size

Item was true to size, and complimented my wife amazingly well. She looks absolutely stunning in her cable knit dress.

I adore Dresslily

I adore Dresslily! Nearly my whole wardrobe is from them at this point. The app is easy to use and offers discounts not available on the regular site. They include size charts with each item so as long as you know you're measurements, you should always get the right size. I'm a medium (US) and usually medium is right on the site, but there's been two times I needed a large and once a small. Know that they are located in China, so shipping usually takes about two weeks (I'm in Florida). You can use code GOTH22 for 20% off your entire order!

Absolute bs

Awful they messed up my address sent my package to the wrong state and claim they can't change it because it's been shipped. I've submitted several tickets requesting them to send it to my actual address the one I gave them in the first place. I even sent screen shots proving that they messed up my address. They just keep arguing with me that they can't change it and have not offered any way to reconcile the order. Oh also the customer service person claimed it was my fault that it got delivered to wrong place...

I love everything that I have ordered…

I love everything that I have ordered and so does my daughter. The clothes are our styles and super cute. They fit well. A medium is a medium. The customer service was good when I didn't like something they were quick to refund the money with credit which I didn't mind cause I just bought some other stuff.

True in size

The true is i afraid to buy online shop but when I saw dresslily and i try it. i not disappointed Good quality,true in size ,cheap not wasting money to buy clothes

Thank you dresslily

Thank you dresslily, I got my 4 pairs of sunglasses today. All are good and I love them very much.

Great and quick customer service

I had a problem with a delivery. Great and quick customer service

Order number LL2208041457343644

bought 2 sets ,leggings and top and another pair leggings , the size and material is spot on , would definitely recommend .I will be buying more