It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Thank you for providing us with information through Trustpilot so that we could investigate this further.
Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.
The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.
There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.
As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.
Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.
I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.
I am very sorry for the trouble you are having logging into your account. We have requested information from you through TrustPilot, but since you did not respond, we can only provide general help information here. Now, if the problem is that you can't remember your username, on our login page you should see a link which says, "Forgot Username", click this and follow the steps to recover your username. If the problem is that you can't remember your password, on our login page you should see a link which says, "Forgot Password", click this and follow the steps to recover your password. If you are still having trouble logging in to your account after recovering your username and password, please respond to our request for more information on TrustPilot or contact our support team and we'll be happy to assist you further.
