EasyKeys.com

Thank you for reaching out, and we hope you're feeling better soon. We reviewed your original order from August 27, 2024, and can confirm that the keys returned to us were 5140 blanks, which matched the part number that was purchased. Based on the details provided, it appears that the incorrect key blanks may have been ordered initially, and your most recent order for 5141 blanks suggests the correct part was later identified. As noted in our return policy, when incorrect items are ordered, a 25% restocking fee is applied, and shipping costs are non-refundable. This accounts for the difference in the refund amount you received. We appreciate your understanding, and if you have any questions about future orders or need assistance verifying part numbers before purchase, we're always happy to help. Regards, Easykeys Team

Thank you for your feedback. We’re sorry for the continued inconvenience and confusion. Please note that the "2" stamped on the key is not a part number and does not indicate the key type. We’d be happy to look into this further if you’re able to provide a couple photos of the key you received in the reshipment. That would help us better understand the issue and possibly find a suitable solution. However, if you prefer to move forward with a refund, we completely understand and can process that for you as well—just let us know how you’d like to proceed. Thank you again for your patience. Best regards, Easykeys Team

We're very sorry to hear that the keys didn’t work for your lock. Based on the photo you provided, the blank we used appears to match your original key, and this is not a blank we typically encounter issues with. However, we understand your frustration, and since we don’t have an alternative option available, we’ve gone ahead and issued a full refund for your order. We appreciate you giving us the opportunity to try to help, and we're sorry we couldn't provide a better outcome in this case. Regards, Easykeys Team

Thank you for your feedback, and we're sorry to hear that the replacement keys didn't work out as expected. We truly appreciate you giving us the opportunity to try and resolve the issue. We’d love the chance to review the issue further by comparing your original key to the ones we sent. If you're able to share a photo of the original key alongside ours, it would help us better understand what went wrong. In the meantime, we're happy to issue a full refund for your order. We’re glad you were able to locate your original keys, and we appreciate your patience throughout the process. Best regards, Easykeys Team

We understand your frustration. We strive to provide a seamless experience for our customers, and it's disappointing to hear that you encountered an issue with the keys. We would like the opportunity to fix the issue! Help us, help you – send us photos of the keys that aren't working along with photos of the lock faces to [email protected] so we can identify the issue. Regards, Easykeys Team

We’re sorry to hear about your experience and appreciate your feedback. You're not required to return the key using UPS—a USPS First-Class Mail envelope works just fine and is much more affordable. Please feel free to reach out to our Customer Service Team with your order number, and we’ll be happy to look into a refund for the non-working key and assist with the return. Regards, Easykeys Team