Echelon Fitness

Hi Lynette, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating it must have been to receive your delivery in an unacceptable condition. This is not the standard of service we aim to provide, and we sincerely apologize for the disappointment and inconvenience caused. Our Customer Support team is working directly with you to resolve this matter, and we appreciate your patience while we do so. Thank you again for bringing this to our attention.

Thank you for your fantastic review! We're so pleased to hear you're enjoying the variety of live classes and getting great workouts from the comfort of home. It's wonderful to hear that Jama, Michael, Nicole, Eden, Alex and Joey have helped make your fitness journey so enjoyable. We'll be sure to share your kind words with them; they'll be pleased to know they've made such a positive impact. Thank you for being part of the Echelon community, and we look forward to helping you smash many more workouts!

Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience did not meet your expectations. We understand how frustrating it must have been after arranging delivery and assembly to then have to make alternative arrangements yourself. This is not the experience we want our customers to have. We'd appreciate the opportunity to investigate what happened. If you haven't already been in touch, please contact our Customer Support team through our support portal so we can review your order and work towards an appropriate resolution. Thank you again for bringing this to our attention.

Hi Christine, Thank you for your kind review! We appreciate your patience while your treadmill was on back order, and we're pleased we were able to help make the wait a little easier. Thank you for choosing Echelon and for giving us the opportunity to put things right. We hope you're now enjoying your treadmill and wish you every success on your fitness journey!

Hi Joseph, Thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience fell short of expectations. We understand how disappointing it must have been to experience a significant delay and not receive the white glove delivery and assembly service you were expecting. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention. We're also grateful for your kind words about Rebecca. We'll be sure to share your feedback with her, and we're pleased she was able to support you throughout the process. Thank you again for your feedback, and we hope you enjoy your new equipment.

Hi David, Thank you for your review. It is possible your membership hasn't been activated yet which would prevent you from adding more than one family member. You can check the status of your membership here: https://member.echelonfit.com/login If you still need support, please reach out to us directly. You can contact us here: https://support.echelonfit.com/new Kind regards, Echelon Fitness

Thank you for taking the time to share your feedback. We're very sorry to hear about your delivery experience. We expect everyone representing our delivery partners to treat our customers with professionalism and respect, so we're disappointed to learn that this wasn't your experience. We'd like the opportunity to investigate this further. A member of our Customer Support team will be reaching out to discuss what happened and to ensure your feedback is shared with the appropriate delivery partner. Thank you for bringing this to our attention.

Hi Phil, Thank you for taking the time to share your feedback. We're pleased to hear the Stride treadmill has been a good fit for your needs, but we're very sorry to hear about the delay in receiving your replacement motor. We understand how frustrating this must be, particularly after such a long wait. We'd like to review the status of your replacement and ensure you have the latest information. If you haven't already heard from us, a member of our Customer Support team will be reaching out to assist. Thank you again for your patience and for bringing this to our attention.

Hi Sophie, Thank you for your review! We're so pleased to hear you're enjoying the guidance from our instructors and the workouts. We really appreciate your support and look forward to being part of your fitness journey!