Echelon Fitness

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience. We understand how frustrating it must be not to have received the part you were expecting, and we'd like the opportunity to investigate what has happened. A member of our Customer Support team will be reaching out to you shortly to review your order, provide an update and work towards resolving this as quickly as possible. Thank you for bringing this to our attention.

Thank you for taking the time to share your feedback. We're sorry to hear that your Echelon bike and class experience didn't meet your expectations. We appreciate that every member has different preferences when it comes to equipment and workout styles, and we're disappointed that we didn't deliver the experience you were hoping for. If there's anything specific that contributed to your experience, we'd welcome the opportunity to understand more. Please feel free to contact our Customer Support team, who will be happy to listen to your feedback. Thank you again for taking the time to share your comments.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be to receive inconsistent information, particularly when you're waiting for your order. We'd like the opportunity to review your case, clarify the status of your order and address the concerns you've raised. A member of our Customer Support team will be reaching out to you shortly to investigate this further and work towards a resolution. Thank you for bringing this to our attention.

Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to be waiting for an order for so long. We can see that you're already in contact with our Customer Support team, who are actively investigating this matter and working to resolve it as quickly as possible. We appreciate your patience while we work to understand what has happened and provide a resolution. Thank you for bringing this to our attention.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We understand how frustrating it can be when a repair takes longer than expected, and we appreciate the disappointment this has caused. We can see that you're already in contact with our Customer Support team, and we'll continue working with you to resolve the outstanding issues as quickly as possible. Your feedback is important to us, and we'll ensure your comments are shared with the relevant teams as part of our ongoing commitment to improving both our products and our customer experience. Thank you again for your feedback.

Thank you for your review. We're sorry to hear that you've been unable to access the range of cycling classes you were expecting. Having reviewed your account, it appears that your membership has not yet been activated. A member of our Customer Support team will be reaching out to help you complete the activation process so you can access the full library of cycling classes included with your membership. We appreciate your feedback and look forward to getting you up and running as quickly as possible.

Thank you for taking the time to share your feedback. We're pleased to hear that you were able to restart your Echelon membership with relative ease. We also appreciate your comments about the restart process and the lack of confirmation communication. Feedback like yours helps us identify where we can improve the member experience, particularly for those returning to Echelon or joining us for the first time. Thank you again for your feedback, and we're delighted to welcome you back to the Echelon community!

Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced difficulties setting up your equipment. This certainly isn't the experience we want our customers to have. We'd like to better understand the issues you've encountered, including the USB instructions and Bluetooth connection, so we can investigate further. A member of our Customer Support team will be reaching out to you shortly to gather some additional information and help get everything up and running. We appreciate your feedback and look forward to resolving this for you.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. From reviewing your account, it appears your membership has not yet been activated, which may explain why you're only seeing a limited selection of content. A member of our Customer Support team will be reaching out to help activate your membership so you can access the full range of live and on-demand classes included with your subscription. Thank you for bringing this to our attention.

Thank you for your review! We're delighted to hear that you had a great experience with our Customer Support team and that your missing item was delivered quickly. Your kind words mean a great deal to us, and we're so pleased we could get everything resolved for you. Thank you for choosing Echelon, and we hope you continue to enjoy your fitness journey!

Thank you for your wonderful review. We're delighted to hear that you received the help you needed and that our team supported you with patience and kindness. Providing a positive experience for our customers is always our goal, so your feedback means a great deal to us. Thank you for choosing Echelon, and we hope you continue to enjoy your fitness journey with us!

Thank you for your review! We're delighted to hear that your order arrived quickly and that everything is working as expected. We really appreciate your feedback and hope you continue to enjoy your Echelon experience. Thank you for choosing Echelon!

Thank you for taking the time to leave a review. We're sorry to hear that you were unable to find the support you were looking for. We do offer a Live Chat service via our website, where our Customer Support team is available to assist with product, membership and technical inquiries. If there's anything we can help you with, please don't hesitate to get in touch via Live Chat or raise a support ticket. We'd be happy to assist.