Multiple problems with this company lately. I've done business with them for a while and up until the last 6 to 8 months I only had a couple little problems but my last 3 purchases from them have been nightmares. They have sent me the wrong items 2 times and the last $158.00 order they said they didn't have 3 of the items that I purchased and tried to change to a whole different device. It's like a bait and switch con. Stay clear if you're going to spend any real money . I'm not going to try and save a few dollars and have to deal with all this Please just buy local or in country at least.
Efun 回复2021-08-27
Hi Ryan,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
They sent me the wrong product then after weeks of emailing back and forth, they told me I have to pay return shipping if I want a refund. Never using them again.
Efun 回复2021-08-27
Hi Victor,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
Hi Jerry,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Bought an item on July 23rd, with a card I only used on this site, By July 26th there were over $2000.00 of fraudulent charges on my credit card.
Card canceled, credit saved!
Never again....
Efun 回复2021-08-27
Hi friend,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
“Always correct and kindly. All the order go very well and if something is not going good you need just to contact them to solve all your problems. they made a lot of offers and giveways.
I will make more order from them.”
Efun 回复2021-08-27
Hi Eugenio,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Erin.top, I ordered some "24Hr's" delivery items, paid extra for the swift shipping, extra for the "special" courier, and they didn't deliver..
Claiming they "ship" within the 24 Hrs to the courier, but they aren't responsible for the "delivery" time...
I left the delivery address, the country itself, 8 days after the order, and they refused to cancel the order or refund...
Very miserable experience, with one of the worst businesses..
I got the "chat" records with their"customer SERVICE" if any want to see what a scam they are... In detail...
Efun 回复2021-08-27
Hi friend,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
Efun.top is a garbage place to do business with. They will take your money, not ship your items, constantly change their story, stall, lie, and when all else fails offer you $1.98 worth of cotton bacon lol. Here's my story:
On the 25th of February I placed a pre sale order for a Themis RTA and a Blade Mod. The pre sale ended on the 28th of February, the same day the Chinese holiday ended. I got an email confirmation letting me know the items would be shipped after the holiday ended. After the 28th rolled around and my items didn't get shipped, I tried contacting them. They are almost never available on their Zendesk web chat during the hours they say they are working, so I emailed them. Never got a response back.
A couple days later (March 1st) I was able to reach a rep on their Zendesk chat. I was told the items should be shipped out next week, because they were very busy coming back from the holiday. Okay, fair enough. At the end of the next week, my items still hadn't been shipped. So, once again I contacted them through email and left messages with Zendesk since they once again were not available during their working hours.I once again get no response.
I went on their website and emailed every address they had on there, and finally got a response on March 9th. Their response was this: "Hi GeekVape Blade TC Box MOD 235W this item only black in stock now other colors all presale please wait kindly". Which is a lie. I went on their website and took screenshots showing that no where does it say the items are on pre sale. I sent over those screenshots, as well as screenshots from when I placed the order showing the pre sale date ending the 28th, as well as their invoice stating the items would be shipped after the holiday was over.
I told them at that point their behavior was unacceptable, I wanted my items shipped asap. If they couldn't ship my items within a timely manner, that I would be willing to give them more time in exchange for a partial refund or store credit. First, they told me they would ship my items in a week, but offer no credit. Then they backpedaled, changed it to "sometime around March 23rd", and offered two packages of cotton bacon (which they sell for $.98 a piece) to compensate me. At this point, that feels like a slap in the face.
Just to give you guys some perspective, directvapor.com was two days late shipping an order out. They immediately apologized when I called to find out what was happening and gave me a $20 credit for their error. The whole order was like $22 and some change. My order with efun.top was $65 and some change, shipping out almost a month late, and they offered $1.98 worth of cotton. So yeah, I'm in the middle of a claim with PayPal now. This was supposed to be a birthday gift for my fiancé. Thanks efun.top for being scumbags, I will make sure everyone knows how you treat your customers.
Efun 回复2021-08-27
Hi friend,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
No response from these guys after placing the order and paying the money. Not sure about the experience of others who have placed orders with them. They activily post in facebook and no response to comment there as well.
Efun 回复2021-08-27
Hi friend,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
No bad experiences,
I made the mistake to order something in pre-order and the ETA date kept on shifting forwards It took 2 months to ship but I think that was up to the supplier that kept delaying the release.
Customer services has always responded to my enquiries
Efun 回复2021-08-27
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Not a safe place to shop on . I ordered an item Order #100111672 from here but did not receive it , they insisted that the order was delivered and refused to sort the problem out by any means .
Horrible customer services.
Efun 回复2021-08-27
Hi friend,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our services do not meet up your expectations.
We would like to apologize for the troubles and frustration that you experienced lately. We want you to know that your complaint and feedback will give us the chance to resolve any problem that may occur and assist us in making our services better.
To help us transfer your complaint to the branch concerned, we would be grateful if you could provide us with vital information to this email: [email protected].
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
Best regards.
Very good price, very good and kind support.
Shipping it's ok and finally now they've opened the italian site...
In efun,top you can find a lot of good products with a very good value for money.
Thanks
Andrea
Efun 回复2021-08-27
Hi Andrea,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
good experience, good price products, shipment is some what an issue. Rest every thing is good.
Efun 回复2021-08-27
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
I've successfully made a lot of purchases on this website 100$+ per order, and they seem to fulfill their job very efficiently.
Once had a pre-order delay and solved it with the staff easily.
Efun 回复2021-08-27
Hi Kyle,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Great site.
Efun have a nice collection of authentic product for a good price and the customer services are nice and helpfull
I would recommend this site
Efun 回复2021-08-27
Hi Ibraheem,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Hello everyone, my experience with efun was really good more than good to be honest. What I liked about the site are their prices and the shipping choices they offer. I have ordered a couple of things on 24th of May and I got the package on 29th from China to Saudi Arabia.
It was a very good experience.
Efun 回复2021-08-27
Hi Mohammed,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
I love to share with you my wonderful experience with efun from Saudi Arabia I enjoyed very shopping and buying from this beautiful link and the best way to deal wonderful and fast service workers very professional efun the best place to sell vape in the world.
I bougt form them
Therion DNA 166
Apocalypse RDA (clone)
Augvape Merlin RDTA
Coil Master V3
Nitecore i4 battery charger
Efun 回复2021-08-27
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
cheap prices
fast shipping and handling
excellent customer support
overall i will definitely recommend it to friends
Efun 回复2021-08-27
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
Hi friend,
It's nice of you to point out the positives you experienced with our product and service.
We are constantly striving to satisfy our customers' needs.
Appreciated your continued business.
Have a great day and stay safe\(≧▽≦)/
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