EightVape

Dear Customer, Thank you for taking the time to share your feedback — we truly understand your disappointment. The adult signature fee is not something we add manually, nor something we can remove at checkout. It is a legal requirement from the carrier for all vape-related shipments, even if the product itself does not contain nicotine (for example, devices, pods, coils, etc.). Carriers must confirm that the package is delivered to someone 21+ to comply with federal and state regulations. Sometimes the delivery driver does not collect a signature, and we agree that this can be frustrating. However, the fee is still charged to us by the carrier, even if the driver fails to follow the procedure, which is unfortunately out of our control. Regarding pricing, we understand — costs from brands and carriers have increased across the industry. We always try to keep our prices as competitive as possible, and we continue to offer: 1. Frequent promotions 2. Reward points 3. Bundle discounts 4. Holiday sales We truly appreciate you as a customer and don’t want to lose you. If you decide to shop with us again, please reply, and we will gladly provide you with a personal discount to make up for this experience. Thank you again for sharing your concerns — your feedback is very important to us. 💙 Wishing you a very Happy Thanksgiving! Kind regards, Yamee

Good day, Todd, Thank you very much for sharing your feedback — we truly understand your frustration. 1. Some popular items do sell out very quickly, and recently, many brands have experienced production delays and flavor restrictions in certain states, which is why some favorites are not restocked as fast as before. When we receive inventory, it often sells out again within a short time. 2. We are constantly contacting suppliers to restock high-demand products, but unfortunately, we don’t always receive exact restock dates from the brands. We recommend that you follow our website. If it's in stock, we'll put it on the shelves. Or you can click the link below to contact us and tell us the product you want, and we can help you confirm the inventory information. https://www.eightvape.com/pages/contact-us 3. Regarding pricing, raw material costs, shipping fees, and nicotine taxes have increased over the past year across the entire vape industry. We try our best to keep prices as low as possible and regularly provide discount codes and promotions to help offset those increases. 4. If you place another order, we will provide you with a personal discount code as a gesture of goodwill. I would be very happy to help you complete your next order smoothly — and I hope we can earn back your trust. We really appreciate you as a customer, and your feedback is valuable to us.🙏 If there’s a flavor or device you’re trying to replace, feel free to tell us — we’re always happy to suggest options that match what you like so you don’t have to gamble on something completely new. Wishing you a wonderful holiday season! 🎁 Sincerely regards, Yamee

Dear Jesika, We are truly sorry for the disappointing experience — we understand your frustration, and we sincerely apologize. We checked the tracking for your order: 25042918563857960065. According to the GLS shipping status, the package was returned to our warehouse due to severe weather conditions, which caused delivery failure. You originally contacted us on July 26, and we replied on July 27, offering to refund your order in the form of a store credit gift card so you could reorder immediately. However, we did not receive a response from you, so we did not proceed without your confirmation, as we wanted to respect your preference. We have just sent you another email for follow-up (please check your inbox and spam folder). The email address is [email protected]. We are absolutely ready to resolve this for you — we just need your confirmation on how you would like us to proceed． We value you as a long-time customer, and we want to make this right. Please give us a chance to fix the issue — we’re ready to help as soon as we hear back from you. Thank you for your patience and for being a loyal customer. 💙 Wishing you a very Happy Thanksgiving! Warm regards, Yamee