EightVape

Dear Customer, Thank you for being honest with us, and I’m truly sorry to hear about your experience — especially as a loyal customer of over six years. Please know that we take your feedback very seriously. 1. Regarding logging into your account: 1.1 Our website has recently been upgraded. As a result, you may need to re‑register on our site before you can log in again. Our team previously sent an email about this — could you please check your spam or junk folder to see if you received it? https://www.eightvape.com/my-account/ 1.2 Please rest assured, your points have been transferred. As a goodwill gesture, I’ve added an extra 300 points to your account as a thank you for your patience. Since our points system has been updated, the points shown on the new website may differ from those on the old one. You can review the new loyalty program rules here: https://www.eightvape.com/loyalty-reward-page/ 2. Regarding shipping carriers: For local deliveries within Las Vegas, we have not changed our carriers. You can check your previous order emails — your earlier orders were shipped via B2B delivery. That said, we understand that different drivers may sometimes provide inconsistent service. We will certainly share your feedback with the carrier to help improve the experience. 3. If you're willing to give us another chance, please reach out to us directly. We would be happy to provide you with an exclusive discount code for your next order as a thank you for your loyalty and understanding. We truly appreciate you being a customer for over six years, and we hope to make things right. Best regards, Yamee

Dear Zane, I'm truly sorry to hear that you've had a frustrating experience. That's certainly not the kind of service we aim to provide, and I'd really like to help make things right. We're a trusted company with over ten years of experience, and we take customer satisfaction seriously. To be clear, we do not refuse refunds—if an order cannot be fulfilled, we always issue a refund. If you could provide your order number or account details, I'd be happy to look into your situation personally. If you'd prefer, you can also reach out to us directly by clicking the link below to submit a ticket, and our support team will assist you promptly: https://eightvape.zendesk.com/hc/en-us I hope we can resolve this for you. Thank you for giving us the opportunity to help. Best regards, Yamee

Dear Customer, We're truly sorry to hear that you feel this way — that’s never the impression we want to leave with our customers. If you're willing to share more details about your experience, we’d be happy to investigate and help resolve any issues. For example, did you not receive your package, or was there another problem with your order? For your reference, we’re an established company with over 10 years of experience serving customers, and we always strive to be transparent and fair. We’d love the opportunity to make things right — whether that’s finding a solution for your current concern or offering an exclusive discount on a future order. If you have a moment, please submit a ticket through our support page here, and we’ll prioritize your case: https://eightvape.zendesk.com/hc/en-us We hope to hear from you and earn back your trust. Best regards, Yamee

Dear Customer, Thank you for sharing your feedback, and I completely understand your frustration. It’s never easy to feel like your loyalty hasn’t been fully recognized, and I want to assure you that your concerns are being heard. Due to recent updates and improvements to our loyalty rewards program, point values have been adjusted to align with the new system. While the number of points may look different, please rest assured that the redemption value remains the same, similar to how 1 US dollar and 0.86 euros represent roughly the same value under different systems. You can review the updated Loyalty Rewards Program details and how points are now calculated by clicking the link below: https://www.eightvape.com/loyalty-reward-page/ We truly value your continued support, and we’re here to help if you have any further questions or need assistance with your account. Please don’t hesitate to reach out. Best regards, Yamee